D & R Movers

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I'd very much so like to be reimbursedI'd really like something off my bill as well as being reimbursed the $I had to pay the guys who actually moved the couch in& yes I am a repeat customer & I even tipped the guys & I planned on tipping the last guys but the experience was NOTHING like the last timeI don't think I'll be using you guys again just because of my experience (my couch was on my porch for days) but giving me a partial refund will leave us in good standingThanks in advance!! Regards, [redacted] ***

Ms***,We thank you for your businessWe are very sorry there was damage to your refrigerator doorWe pride ourselves in the low amount of damage claims we experienceWhen I spoke to you when the damage happened I told you we would get the panel replacedYou mentioned you were moving into
your new home in January so we had some timeI was surprised to get your call the other day demanding we settle you claim immediatelyAs we discussed your refrigerator is years old not newSee image with the manufactures plate showing 2009, and parts are no longer available for this model see attached product discontinued image from ***. We have been looking everywhere we could to find someone to repair you dent but no luckWe have contacted many appliance repair shops around the nation trying to find a cover for you model but none are availableWith older furniture we often find available of parts non existentBut never have we not been able to find someone to repair something. There is no way to determine the value of the refrigerator today except to find one on the open marketWe found one available today for at *** see image with posting id and the model number plateOur website at *** covers all moving terms and conditions for our companyI offered you to settle the claim in our last conversation but you said noThe offer still standsAgain we are sorry this damage occurredWe have offered you more than the fair market price for the damage to your refrigerator and some. Feel free to call me anytimeAgain I am sorry for the damagesRaymond P***

This is *** from D And R Movers I'm sorry about your experience with the move this time I know you are a repeat customer of ours.and that's why we moved you late that day after you got off work.with that being said what would make you happy about your experience with us and to use us in
the future as well.if you won't use us please tell me why so I can work on those issues,because we want to better serve you once again sorry and I will me more than happy to give you money out of pocket for those guys moving your couch

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I'd very much so like to be reimbursed. I'd really like something off my bill as well as being reimbursed the $40 I had to pay the guys who actually moved the couch in. & yes I am a repeat customer & I even tipped the guys & I planned on tipping the last guys but the experience was NOTHING like the last time. I don't think I'll be using you guys again just because of my experience (my couch was on my porch for 3 days) but giving me a partial refund will leave us in good standing. Thanks in advance!!
Regards,
[redacted]

The business has informed Revdex.com that the consumer has accepted a $500 settlement for her claim.