D R W Electric

We required clients who had not changed their account password in a long time to update itWe sent an email to the client to notify them of the change and how to get the new password via a simple methodHe didn't either obtain the password online or write through our website or write to our
regular email address but he called an obscure telephone number that we haveWe phoned him back within a few hours with the new passwordWhile we're sorry that this caused him an inconvenience, we take security very seriously and for security reasons, we didn't want to avoid doingHe's literally the only customer who complained and several people contact us and expressed support for our concern over securityBy the way, we did NOT change his email password but only the account password for his domain name (which is something he uses very infrequently and not as critical as email)