This email is in response to a complaint made by Ms [redacted] ***:,Our shop worked on Ms.***'s vehicle on August 7,and her vehicle's mileage at the time was 55,Her vehicle came in with a check engine light on issue After checking the vehicle we found a defective turbo charger which needed to be replacedAt that time we informed her of our findings and she did not approve the work needed to fix her vehicle issuesDuring this visit we informed her that her issue was under manufacturers warranty and it is written on the invoice we handed out to her at the time her vehicle was released from the shopMs [redacted] was informed both verbally and in writing that her vehicle was under warranty and we can not be held responsible for her choice to disregard our recommendations In response to Ms***'s allegations that all of our repair estimates were done over the phone she is partially correct because indeed we do give 90% of our customers repair estimates over the phone but our service advisor has a written estimate he prepares and he talks to the customer on the phoneAt our customers requests we are able to email or fax over our written estimates, in Ms***'s case she did not request anything be sent to herOn May 19, her vehicle was brought in with 81,Before doing the work needed on her vehicle we prepared a written estimate and called Ms [redacted] on the phone and with her approval we performed a tune up and transmission serviceLastly, on September 19, Ms [redacted] brought her vehicle in showing a check engine light on and after hooking up our scanner on her vehicle the codes that came up showed her vehicle was indicating lean condition and also too much pressure on crank case in addition to oil leaking I would like to point out that at this time our diagnostics did not pull a code indicating catalytic converter troublesWe prepared a written estimate and spoke on the phone with her at that time she approved work to fix the codesThe repair done on her vehicle during this visit did fix the problems with the carMs***'s remarks that no history could be recalled by the person giving her a second opinion are indeed true because the repairs had been made on her vehicle by us, therefore the car showed no troubles in that particular areaIn regards to her comment about not being able to tell if the catalytic converted had been replacedAlong with this email I am sending attachments of pictures showing the part that was taken out of her car and the part that was installed in her car Overall my response to her allegations is that our shop is not liable in refunding her for her vehicle's repairs because she approved the work quoted to her at the time for the troubles her car came in for, and although we did not pull any catalytic converter codes in our shop we still tried to help her by advising her that her car should be taken to the dealership to address the problem before the car reached the 80,miles limitMs [redacted] chose not to take her vehicle to the dealership and the vehicle was driven over 54,miles in monthsThe repair on her vehicle was done and we charged a fair price for the repairThank youp.s Along with this email I am attaching the invoices of Ms***'s repairs along with pictures of the old catalytic converter and the new part installed [redacted] ***
This email is in response to a complaint made by Ms [redacted] ***:,Our shop worked on Ms.***'s vehicle on August 7,and her vehicle's mileage at the time was 55,Her vehicle came in with a check engine light on issue After checking the vehicle we found a defective turbo charger which needed to be replacedAt that time we informed her of our findings and she did not approve the work needed to fix her vehicle issuesDuring this visit we informed her that her issue was under manufacturers warranty and it is written on the invoice we handed out to her at the time her vehicle was released from the shopMs [redacted] was informed both verbally and in writing that her vehicle was under warranty and we can not be held responsible for her choice to disregard our recommendations In response to Ms***'s allegations that all of our repair estimates were done over the phone she is partially correct because indeed we do give 90% of our customers repair estimates over the phone but our service advisor has a written estimate he prepares and he talks to the customer on the phoneAt our customers requests we are able to email or fax over our written estimates, in Ms***'s case she did not request anything be sent to herOn May 19, her vehicle was brought in with 81,Before doing the work needed on her vehicle we prepared a written estimate and called Ms [redacted] on the phone and with her approval we performed a tune up and transmission serviceLastly, on September 19, Ms [redacted] brought her vehicle in showing a check engine light on and after hooking up our scanner on her vehicle the codes that came up showed her vehicle was indicating lean condition and also too much pressure on crank case in addition to oil leaking I would like to point out that at this time our diagnostics did not pull a code indicating catalytic converter troublesWe prepared a written estimate and spoke on the phone with her at that time she approved work to fix the codesThe repair done on her vehicle during this visit did fix the problems with the carMs***'s remarks that no history could be recalled by the person giving her a second opinion are indeed true because the repairs had been made on her vehicle by us, therefore the car showed no troubles in that particular areaIn regards to her comment about not being able to tell if the catalytic converted had been replacedAlong with this email I am sending attachments of pictures showing the part that was taken out of her car and the part that was installed in her car Overall my response to her allegations is that our shop is not liable in refunding her for her vehicle's repairs because she approved the work quoted to her at the time for the troubles her car came in for, and although we did not pull any catalytic converter codes in our shop we still tried to help her by advising her that her car should be taken to the dealership to address the problem before the car reached the 80,miles limitMs [redacted] chose not to take her vehicle to the dealership and the vehicle was driven over 54,miles in monthsThe repair on her vehicle was done and we charged a fair price for the repairThank youp.s Along with this email I am attaching the invoices of Ms***'s repairs along with pictures of the old catalytic converter and the new part installed [redacted] ***