D & S Contractors

This letter is in response to the complaint filed by [redacted] , my former tenant at [redacted] in regards to her security deposit of $not being refunded to her upon vacating the propertyUpon signing a lease agreement on 9-10-Mrs [redacted] agreed to terms listed in the agreement stating that she would be responsible for anything other than wear and tear (see attached lease) This residence was a brand new it had never been occupied by anyone before MrsMartinNot long after she took possession of the residence Mrs [redacted] called me and stated she was having trouble with one of her toilets not flushingI called a plumber who went to the home only to discover one of her children had stuffed a knob off a radio into the toilet which could not be removed(Please see attached picture of knob and plumber invoice which I paid) On numerous occasions Mrs [redacted] contacted me with supposed electrical problems which upon sending out an electrician could not be verifiedOnly thing that was determined was that she had a non working dryerBeing that this was a section voucher program paying for Mrs [redacted] rent they did yearly inspections on the residenceI have attached inspection report dated 7-2-in which the inspector noted the vinyl siding was melted on the front of the residenceUpon questioning Mrs [redacted] about melted vinyl siding she sated they were having a BBQ when it started to rain so they moved it under the overhang and that's how it melted (please see attached invoice for vinyl repair which I paid)On 3-11-we were called to residence in regards to the stove not functioning properly we inspected the stove only to determine that Mrs [redacted] or one of the other three people staying there had shorted the stove our by installing coil pans too small for the stoveThey also stated that they garbage disposal had quit working as wellUpon inspection of the garbage disposal we discover a Popsicle stick lodged in the disposal which burnt up the motor of the disposal (please see quoted to fix disposal)On 5-26-Mrs [redacted] stated that she would like to be released from her lease early and to use her security deposit as rent for the month of June, both a violation of signed leaseI advised her that she had some outstanding bills that needed to be satisfied our of that deposit and if there was anything left once we cleaned it would be refunded to herOn 6-2-my wife, Dawn [redacted] and another representative of my company, attended a walk thru with Mrs [redacted] and discovered that the home was left in deplorable conditionAll the carpets will have to be replacedAll the walls and most of the ceiling will have to be patched and repaintedThe granite counter tops in the kitchen will have to be replaced because of the stain left due to the uncleanliness and disregard of Mrs [redacted] and her familyAll the window treatments where either damaged or missingThe base boards beneath the stained granite were black with mold and rot from what I am assuming was a dish strainer left of the counter to drip down the wall onto the base molding and the floorThe urine soaked floor in the bath and the list can go on and on (please see attached pictures).My Total Cost for repairs so far on is as follows:Plumbing repair for toilet - $Vinyl Siding repair $Estimated cost for new stove $Estimate for garbage disposal replacement $Painting and patching walls and ceilings $remove and replace carpet estimate $sets of mini blinds $professional cleaning $Total - $6468.00.In closing it baffles me first of all that some one could live in such filth and total disregard for someone else's property and expects to receive their security deposit backI will be perusing Mrs [redacted] for the extensive damage to the property in courtPlease let me know if I have provided you with enough reasons on why Mrs [redacted] will not be receiving her security deposit back

This letter is in response to the complaint filed by [redacted], my former tenant at [redacted] in regards to her security deposit of $1200 not being refunded to her upon vacating the property. Upon signing a lease agreement on 9-10-2012 Mrs. [redacted] agreed to terms listed in...

the agreement stating that she would be responsible for anything other than normal wear and tear (see attached lease) This residence was a brand new it had never been occupied by anyone before Mrs. Martin. Not long after she took possession of the residence Mrs. [redacted] called me and stated she was having trouble with one of her toilets not flushing. I called a plumber who went to the home only to discover one of her children had stuffed a knob off a radio into the toilet which could not be removed. (Please see attached picture of knob and plumber invoice which I paid) On numerous occasions Mrs. [redacted] contacted me with supposed electrical problems which upon sending out an electrician could not be verified. Only thing that was determined was that she had a non working dryer. Being that this was a section 8 voucher program paying for Mrs. [redacted] rent they did yearly inspections on the residence. I have attached inspection report dated 7-2-2015 in which the inspector noted the vinyl siding was melted on the front of the residence. Upon questioning Mrs. [redacted] about melted vinyl siding she sated they were having a BBQ when it started to rain so they moved it under the overhang and that's how it melted (please see attached invoice for vinyl repair which I paid). On 3-11-2016 we were called to residence in regards to the stove not functioning properly we inspected the stove only to determine that Mrs. [redacted] or one of the other three people staying there had shorted the stove our by installing coil pans too small for the stove. They also stated that they garbage disposal had quit working as well. Upon inspection of the garbage disposal we discover a Popsicle stick lodged in the disposal which burnt up the motor of the disposal (please see quoted to fix disposal). On 5-26-2015 Mrs. [redacted] stated that she would like to be released from her lease early and to use her security deposit as rent for the month of June, both a violation of signed lease. I advised her that she had some outstanding bills that needed to be satisfied our of that deposit and if there was anything left once we cleaned it would be refunded to her. On 6-2-2016 my wife, Dawn [redacted] and another representative of my company, attended a walk thru with Mrs. [redacted] and discovered that the home was left in deplorable condition. All the carpets will have to be replaced. All the walls and most of the ceiling will have to be patched and repainted. The granite counter tops in the kitchen will have to be replaced because of the stain left due to the uncleanliness and disregard of Mrs. [redacted] and her family. All the window treatments where either damaged or missing. The base boards beneath the stained granite were black with mold and rot from what I am assuming was a dish strainer left of the counter to drip down the wall onto the base molding and the floor. The urine soaked floor in the bath and the list can go on and on (please see attached pictures).My Total Cost for repairs so far on is as follows:Plumbing repair for toilet - $475.00 Vinyl Siding repair $325.00 Estimated cost for new stove $575 Estimate for garbage disposal replacement $264 Painting and patching walls and ceilings $1850 remove and replace carpet estimate $2394 8 sets of mini blinds $240 professional cleaning $375 Total - $6468.00.In closing it baffles me first of all that some one could live in such filth and total disregard for someone else's property and expects to receive their security deposit back. I will be perusing Mrs [redacted] for the extensive damage to the property in court. Please let me know if I have provided you with enough reasons on why Mrs. [redacted] will not be receiving her security deposit back.

I asked a friend to contact them & he spoke to [redacted], one of the owners and after telling him briefly, in a appropriate manner, that I felt that he needed to come back & look at the workmanship, he immediately "exploded" at my friend, with anger, hostility and many vulgarities. When [redacted] was told that this was disrespectful, [redacted] got even more angry, more hostile and more vulgar. My friend told him that if he continued to address the situation in that manner, with such distain & disrespect, that we would have to hang up the phone, which is what we were ultimately forced to do.

I called back a few days later and spoke with [redacted], the wife of the owner and spoke to her with respect, yet she showed distain and a lack of concern & professionalism in resolving the situation. In fact, she stated "I don't care" when I told her that I would report this incident to the Revdex.com & our Townhome Association!