D & S Engine Specialists

Revdex.com 4428 North 12th St Phoenix, AZ 85014 Re: [redacted] Reference Complaint Id [redacted] Dear Sir/Madam: Once again we appreciate the Revdex.com taking the time to act as a mediator in order to handle Ms. [redacted]’s concerns.  We have reached out to Ms. [redacted] and have taken her recommendations into consideration and are in the process of correcting some of our verbiage with our advertising agents.  We hope that we have satisfied Ms. [redacted]’s concerns and see this as good constructive criticism that can only help us grow in the future.  Sincerely, Shawn M[redacted] Courtesy Chevrolet Service Manager ###-###-#### Fax: ###-###-####

Thank you once again for your correspondence.  Courtesy Chevrolet has decided to help out in this matter already as we expressed in our passed email.  Everything has been put in motion on our part.  Please reach out to John L[redacted] and he will be able to update you with the time frame of getting this rectified and give you details of the solution that we may have. John L[redacted]

3.16.2017   [redacted] Re: ID # [redacted]            Dear Mrs. [redacted],   Thank you for allowing us this opportunity to respond to the above referenced complaint.  ...

We have spoken to our marketing staff and have taken the necessary actions to remove you from out master list.  We apologize for the unnecessary behavior by our representative and can assure you that they have been re-directed.  Even though your information has been removed there are some tools that may pull your name into our system without notice.  If this should happen please do not take this as intentional and feel free to reach out to Bryan L[redacted], our Internet Director to remove.  Again, we apologize for our actions and hope to earn your trust and business once again.     Bryan L[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com                                   ...⇄ 12.3.2015 4428 North 12th St Phoenix, AZ 85014 Re: [redacted] Reference Complaint ID [redacted] Dear Sir or Madam: Once again we thank the Revdex.com and the Attorney General to take time to act as mediators in such a frivolous matter.  In this case Courtesy Chevrolet does not deny having made a mistake.  We have taken responsibility and corrected it in a timely manner.  Our intent was not to waste anyone’s time, but if we did we were willing to compensate Mr. [redacted] at a very generous rate even though we are not obligated to do so.    We thank Mr. [redacted] for the opportunity to “correct the situation”, but at this time we will not be backed up into a corner at the amount Mr. [redacted] will settle for.  We feel strongly that an honest mistake shouldn’t come at a price in the thousands to one person out of hundreds we reached out to.  We do hold ourselves at a high level of ethics, and know that this isn’t common practice; this is why we will stand our ground and not let anyone exploit us for something we are not.  We will honor our original offer and hope the Revdex.com and the Attorney General understand our situation and our decision.  We apologize for the time wasted with all parties involved, but like a dealership is held to certain morals so should customers trying to exploit a mistake for personal financial gain. We are willing to sit with Mr. [redacted] and work out a price that works for both parties on any vehicle.  We can assure the Revdex.com and the Attorney General that we are not going to ignore this issue at hand, and hope resolution can take place soon.  We could not weather 60 years in business if we didn’t care about the well-being of our customers, including Mr. [redacted] Courtesy Chevrolet looks forward to Mr. [redacted] response and any correspondence form the Revdex.com and/or Attorney General. Sincerely, Management