Ms. [redacted] is stating that she purchased a product from my business and is claiming that the product is a fake reproduction of an item with a registered trademark to it, however I have done diligent research into the matter and never in time of my ownership has my company purchased any items with the name g-pro or any items from a company named g-pro. I also show no sales records of any item with that name or a description matching it. While my company does offer off brand products we do not sell any fake product with a registered trade name nor do we sell any product claimed to be of a name brand when it is not. We also do not claim that any item is an authentic product unless it was purchased from the manufacture directly. As for the stated purchase without having an accurate date or date range of when this item was said to be purchased it is close to impossible for me to validate the claim that a fake product was purchased from my company. I will state that my company, Singleton Enterprises Inc. was formed in June of 2015 and purchased the assets of a previously existing company Trudyann's Smartmart Inc, (which has since been dissolved). My only conclusion to the matter is one of two things, a. the item was purchased at the location I am currently operating in from the above mentioned previous company, or b. the item was purchased from one of my competitors in the same town and there is some misunderstanding of where it was purchased.While it is unfortunate that a consumer purchases a product and is unhappy with it, we do our best to help accommodate the situation but we do not offer returns or refunds on used merchandise due to the fact that we are unable to verify the manner of which a product was being used. Therefore we are unable to assist Ms. [redacted] in a refund of her purchase price. As stated above, we do not sell counterfeit products in our store, nor do we claim that off brand products are authentic from a manufacture.I hope that all of this is all clear and satisfactory. At this time I would ask that the case be closed without credit as there is no merit to the claim of Ms. [redacted].Thank you for your time[redacted] - PresidentSingleton Enterprises IncD.B.A Trudyann's Vapor Station
Ms. [redacted] is stating that she purchased a product from my business and is claiming that the product is a fake reproduction of an item with a registered trademark to it, however I have done diligent research into the matter and never in time of my ownership has my company purchased any items with the name g-pro or any items from a company named g-pro. I also show no sales records of any item with that name or a description matching it. While my company does offer off brand products we do not sell any fake product with a registered trade name nor do we sell any product claimed to be of a name brand when it is not. We also do not claim that any item is an authentic product unless it was purchased from the manufacture directly. As for the stated purchase without having an accurate date or date range of when this item was said to be purchased it is close to impossible for me to validate the claim that a fake product was purchased from my company. I will state that my company, Singleton Enterprises Inc. was formed in June of 2015 and purchased the assets of a previously existing company Trudyann's Smartmart Inc, (which has since been dissolved). My only conclusion to the matter is one of two things, a. the item was purchased at the location I am currently operating in from the above mentioned previous company, or b. the item was purchased from one of my competitors in the same town and there is some misunderstanding of where it was purchased.While it is unfortunate that a consumer purchases a product and is unhappy with it, we do our best to help accommodate the situation but we do not offer returns or refunds on used merchandise due to the fact that we are unable to verify the manner of which a product was being used. Therefore we are unable to assist Ms. [redacted] in a refund of her purchase price. As stated above, we do not sell counterfeit products in our store, nor do we claim that off brand products are authentic from a manufacture.I hope that all of this is all clear and satisfactory. At this time I would ask that the case be closed without credit as there is no merit to the claim of Ms. [redacted].Thank you for your time[redacted] - PresidentSingleton Enterprises IncD.B.A Trudyann's Vapor Station