D & T Automotive Reviews (%countItem)
D & T Automotive Rating
Address: 1458 Northampton St, Easton, Pennsylvania, United States, 18042-4088
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2005 *** with 81,000 in great condition in side was returned to me with an engine cover other than the one nit had on it when I brought the vehicle in. My cover was replaced/destroyed while at shop for a week in Dec 2018. D & T was the only person/company to remove this cover, after opening the hood a few weeks later, because ALSO the clock has not worked since in D & T 's possession, my brother and myself noticed this was not my cover. Mine was in MINT condition, the one my car was returned to me with is cracked, filthy and the *** emblem is faded. Mine was like new.
June 21th, 2019
Dear ***,
On 12/27/2018, *** dropped her 2005 *** to us (D & T Automotive, LLC) for a power steering fluid leak. This vehicle is a 14 years old car, well kept by the customer. However, it is still not a new vehicle. We finished the repair in early afternoon on 12/29/2018. While ***'s vehicle was at our shop for repair, we had to disconnect the main battery in her vehicle before we do the work for safety purposes.
Around late January of this year, *** called and complained about the clock in the radio stopped working. We thought since we disconnected the main battery at time the *** was at our shop, the clock stopped working. We tried to rectify the problem on a few occasions by trying to reset the clock, that did not work. In early February, we offered *** to go up to our friend at *** for further diagnostic as a courtesy from us, and with the help of our friend ***, the service manager at ***. *** had one of his technicians checked ***'s *** out and advised *** that the problem came from the back up battery under the backseat, not by the main battery. *** did not have time on that day to wait around. We offered to have the vehicle back to *** again to get the problem corrected, *** never made the second trip back to ***.
On 03/02/2019, *** texted us and advised that the engine cover for her *** is not the right cover for her vehicle. We explained to *** that we put the same cover back in ***'s Vehicle, and we did not swap it with another cover. Besides, we only have two customers with ***. One of which is ***'s 2005 ***, the other is a 2010 ***, which belongs to ***. Which is a V6 engine vehicle. The engine cover from *** is a different cover from ***'s vehicle. Even if these two vehicles are identical, we would never swapped them for any reason. doing so is unethical and it is not in our business practice.
At this time, we would like to offer a solution to this complaint, but before we do, we would like to understand a little bit more on ***'s story.
If we in fact damaged the engine cover in ***'s vehicle, we would like to offer our apology and we will get *** another one. However, there is a conflict in ***'s complaint. *** said we swapped the cover out, and she also said we damaged it. Which is the truth? Is the cover on ***'s vehicle belongs to her vehicle and was damage in our possession at time of service or is it not her cover (one that "we swapped out")? We would like to know.
Please review and resolve this matter at your earliest convenience.
Your assistance in this matter is greatly appreciated.
Very truly yours,
Tom N Jina N Tom & Jina N
Aug. 7th, 2019
Dear ***,
To clarify the clock once again, we have partnered with *** for the past 7 plus years. We all know that *** is a parent company to ***, which qualify them to work on ***. The service manager over at *** said they found the problem with the clock which we stated in our previous response. The problem is from the back up battery under the back seat which we never touched. In order to get it corrected, *** would need more than an hour. They suggested *** to drop the vehicle off to them for a day, which *** did not agree to.
On another note, we have not done any oil change on this vehicle before. Therefore, *** must had received service elsewhere for her oil changes.
The one solution which we can do for *** right now is to provide an engine cover as a courtesy, but in return, we would like to ask *** to please remove any negative reviews on our online platforms. Once we reached to an agreement on that, we will order an engine cover and notify *** when the part arrived.
Please let me know if this letter is sufficient to rectify this matter.
Your assistance in this matter is greatly appreciated.
Very truly yours, Tom N Jina N Tom & Jina N
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. They can replace the engine cover with same *** cover and I will contact *** about the clock and of course they have changed the oil, not sure why we’re talking about that. I will remove any comments when cover is replaced.
Regards
I brought my car here for an overheating problem. They told me I'd have it back the next day and kept promising me. They kept it over a week. They were not able to fix the problem because they didn't know how. The owner's wife told me to stop texting her as she started texting me from her cell phone about me car she refused to speak to me on the phone. She held my car from me so I notified the police as I was afraid of her going off the wall at me. I went to pick up my car and she was screaming at me and she told another customer sitting there what a bad person I am. They told me to never come back. The mechanics made fun of me and his wife continually screamed at me as I was paying the bill. I took it to another mechanic who said it was the water pump and fixed it right away but the engine was a mess from them because they did a bunch of non sense to the car and made me pay for it.
Dear ***, On 02/27/2018, *** dropped her 2003 *** off to check for fluid leak. We inspected the vehicle and found the leak came from the radiator we installed in ***'s vehicle less than a year ago. Our repair policy here is 1 year part and labor warranty. Since ***'s vehicle was qualified for the warranty repair, we removed and installed a new radiator in ***'s vehicle free of charge. The warranty repair could have been done and vehicle would have been released back to *** the very next day. However, transmission fluid must be flushed due to fluid was contaminated with antifreeze. Which costs $150.00 plus tax. We had to perform multiple flushes throughout the course of 3 days. The cost for the flush was paid by *** the day she picked up her vehicle. She did not pay any extra on the warranty repair. On 03/02/2018, *** called and made an accusation that we stole her vehicle. Soon enough, two Officers from the Easton Police Department showed up at our door with *** while the vehicle was in the middle of being repair. On that day, we advised *** that the vehicle needed another transmission fluid and coolant flush to clean out both systems which we were going to do. Due to ***'s demand, we had to release the vehicle to her immediately. Since the repair was incomplete, we advised *** not to drive the vehicle for a long period of time, the contaminated fluid will cause damage to other components. Due to the condition of ***'s vehicle, and after analyzed the statements from both parties, the Officers from the Easton Police Department advised us to have *** signed the invoice to release us from liability.D & T Automotive, LLC is a family owned business. We always try our best to fulfill customers' needs and satisfactions. We use various types of communication devices to reach our customers which include phone/text/email/fax/FaceBook messaging. To aid your investigation with ease, we have attached the original invoice stating why ***'s vehicle was not ready to be released to her. Please feel free to call us for further questions. Sincerely, Tom & Jina N
Dear ***,
If my last explanation was not clear enough. The following statements might clarify the situation regarding ***.
As I stated on the previous letter, ***'s vehicle was not here for two weeks. At the time ***'s *** was at our shop, the only part that was leaking fluid was the radiator. We inspected the water pump and it was not leaking at the time. We cannot fix what is not broken. We do not know how long it was from the time ***'s vehicle left our shop until the time her water pump went bad.
On some occasions, customers can be right, but when *** screamed at me on the phone, accusing me of stealing her car, and shortly after, Police Officers came in our shop to investigate the "crime", I think any ordinary human being would be upset. As a business owner, I should not get upset, but things were pushed over the limit and unpleasant things had been said by both parties. I told *** not to come back to our shop again. *** did not present herself in a proper manner as well. Stealing is a very serious Crime. We were accused of "Stealing" by ***. From my perspective, we owed each other an apology. I will on myself and my husband's behalf would like to apologize to *** about the incident, but we did not steal ***'s vehicle according to what she told the Police.
On the other hand, the water pump in ***'s vehicle must have been damaged after the vehicle left our shop. We can only warranty the part we put in ***'s vehicle, which was the radiator, we cannot warranty her water pump that went bad after the vehicle left our shop.
I hope this letter is thorough and answered to all of ***'s questions.
Sincerely,
Tom & Jina N
[To assist us in bringing this matter to a close, you must give us areason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Regards,
***
Hello,
Hello,
Hello, what Jina said in response is not true. I did not scream at her on the phone. That is a lie. She wouldn't answer the phone to me aor return my calls. My car was there for nearly 2 weeks. She started texting me from her personal phone number and was very rude as seen in the previous screenshots I had attached. She told me to stop texting her when she had initiated the conversation through text instead of on the phone. When she told me to stop texting her and wouldn't return my calls I became concerned about what was happening with my car, being that I wasn't able to contact anyone. When I arrived to pick up my car she began screaming at me uncontrollably in front of another customer. I didn't respond to her behavior and I paid the bill and left. When I got the car back it was a mess. The new mechanic I brought it to said it was the water pump which he replaced with no issues. Jina's behavior was very unprofessional and I am honestly shocked that any business would act in such a manner.