D & T Heating & Cooling

Started project first week of August, 2013. Now November 8, 2013 and project still not finished.
My husband and I contacted [redacted] at D&T Heating and Cooling at the beginning of July 2013 to address our air conditioning unit at a two unit rental/investment property we own. [redacted] along with other heating and cooling companies we contacted recommended that we remove the existing gas furnace and air conditioner that serviced both units and replace them with two gas furnaces and two air conditioning units, one for each unit. We agreed with this assessment, signed a contract, and work was to begin during the first week of August 2013. [redacted] said if all went according to schedule, the project should be complete by August 9, 2013. We agreed to pay a $3000 deposit in order to start the work, $3000 once work was complete on the first floor, and $3000 when the job was complete. The total cost of the project was $9000.

The first week went well, [redacted] showed up when he said he would, removed the gas furnace on the first floor and installed a new, smaller furnace on the first floor. All was fine and in alignment with the terms of the contract. Work was complete on the first floor and we paid [redacted] the additional $3000.

We agreed that the second floor units should be installed on the roof. Consequently, a crane is needed to get the units on top the roof. This has been a major obstacle in completing the job. [redacted] claims that weather keeps getting in the way. The units cannot be installed when there is a chance of rain. In addition, apparently when there is bad weather the crane company gets backed up and all jobs get pushed back. The combination of bad weather either occurring on the date our units are supposed to be placed on the roof, or a few days prior to our date has pushed back the completion of the project. However, I am filing this complaint on November 8, 2013. My husband and I were patient at first. Now we question [redacted] ability to either schedule a crane or his desire to complete the project.

We have also had major communication issues with [redacted] He has disappeared for weeks at a time with no contact. Full disclosure - his uncle died at the end of August. As a result he was unable to work for about a week. My husband and I were patient and understanding and gave him the time he needed to attend to family matters. Then his father commit suicide over Labor Day weekend. We didn't hear from [redacted] for over two weeks. We were concerned and contacted the electrician that is supposed to be working with [redacted] on the job. We learned from the electrician about [redacted] father. It would have been nice if [redacted] could have communicated with us directly instead of leaving us hanging for a few weeks. My husband and I felt bad; once again we agreed that we would give [redacted] some time. We thought the project would be complete at the end of September, beginning of October at the latest.

The beginning of October was when we started getting the run around about the weather and the crane. I call him (usually about three times before he decides to either answer or return my phone call) at the end of each week. He says the crane company had to push back the job, the job still isn't finished but he's sure he can get the job finished next week. He assures me he'll call me on Monday to confirm the specific day that the crane is scheduled. I never hear from [redacted] on Monday. I usually call at the end of the day on Tuesday and leave a voicemail wishfully hoping that he's not answering his phone because he's busy with a crane installing our units. I check with my tenants who tell me no one showed up on Tuesday. Call on Wednesday. Call Thursday morning. [redacted] might return my phone call on Thursday evening or Friday morning. Then the cycle begins again. Crane company backed up. He'll finish the job next week. He'll call on Monday to verify the crane. Don't hear from [redacted] until the end of the week. The cycle continues.

I thought we might be reaching the end of the cycle during the first week of November. [redacted] actually cut a hole in the roof in the spot where one o