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D & T Remodeling & Construction, LLC

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D & T Remodeling & Construction, LLC Reviews (1)

My name is [redacted] and I am with D & T Remodeling
and Construction, LLC. I am writing in response to a complaint that was sent
over to you from [redacted] only because I was handling most of the paperwork
and customer service at that time. Since then I have handed...

the customer
service part to [redacted].
On March 11, 2014 we received a deposit in the amount of
$750.00 from [redacted] to take out her tub surround in her main floor
bathroom and install 6 x 6 white subway tile. On March 15th when the
job was finished she paid us the balance of $830.00. She was very happy with
job and wanted us to give her a price on building out a bathroom in the
basement from start to finish she was going to get a price from a plumber and
electrician. She asked if we could hurry up and give her a price because she
wanted to get all of her wish list items paid for before she filed her income
taxes that way she was able to show where and what she spent her inheritance
money on when she filed her taxes. I told her that I would have to do some
checking on pricing. She asked for a ball park price and I just throughout a
price of about $1000.00 give or take. She gave us a check for the $1000.00
before we even gave her a bill and said that if there was an additional cost to
just let her know. We received many calls from [redacted] asking for our advice on
pricing from the electrician. She thought the price she was given was very high
so we contacted someone we know and got her a cheaper price so she gave us a
check on March 24, 2014 for $1026.52. $900.00 of that was for the electrician
and the other $126.52 was for misc. items [redacted] did at her home. That
electrician was not able to get there for 3 to 4 weeks and [redacted] wanted it
done sooner so we found D n D Electric, LLC. They were able to fit her in and
get the job done ASAP like she wanted. [redacted] asked about her paying for the
electrical and I told her that she already paid us the $900.00 that was supposed
to go to the other electrician so we would just paid D n D out of that that way
there was no confusion. She was ok with all of that. During the time period of
working on the basement [redacted] asked us to give her a price on many other
thing (Ice skating rink, Sidewalk in the back, widening her driveway, etc.)
including a deck in the back, extension to her front deck and a fence going
along side of her house. We got her a price together and that was for $5500.00.
She wrote us out a check paid in full. We told her we only ask for 1/3 down for
the cost of the starting materials and then 1/3 @halfway and final upon
completion. She wanted to pay us in full because she had an appointment with
and account to file taxes. We took measurement and did drawings 3 different
times because she kept changing her mind. Finally the 3rd and final
measurement and drawing is what she stayed with but the price went up $400.00
because she decided to make the front deck extension even bigger then she first
planned. During this we were finishing up the basement bathroom and ran through
the figures of the supplies and labor we had involved so we could let her know
what her balance was. On April 27, 2014 I was trying to contact [redacted] to let
her know what our figures were but we her phone was off. On April 28, 2014 [redacted]
went there to do the final finish on her bathroom so I sent along a bill and
letter explaining that her balance should have been an additional $1512.00 but
because I was so far off when I had given her the price of $1000.00 give or
take that we would only be charging her an additional $500.00. I told her if
she had any question please give me a call. We heard nothing until April 30, 2014
and that was an email stating that we must be confused because she paid us in
full. I responded to her explaining that the $1000.00 was a price we agreed on
to start and that there may be an additional add on. She replied saying that
she paid us $1900.00 for the job. I tried to explain that she was forgetting
that the $900.00 was for the electrical. On May 1, 2014 I decided to stop over
there on my way out because at that point we found out that she had lost her
phone so we had no other way to contact her. While I were there [redacted] was
very rude to me and did not want to hear what I had to say. I told her that we
would be there to do her deck once we got the permit approved from the
inspector and the weather dried up she continued to be rude and called me a
bh. At that point I was getting very angry and stated that maybe we should
just do a refund and called her a bh back and I left. When I got home and
checked email [redacted] had already sent one apologizing and saying she was going
to drop off a check for the balance of $500.00 from the basement bathroom. I
responded with an apology to and told her that we would be there on Monday May
5, 2014 to start the decks. She responded with wanting a refund. I told her
[redacted] and I talked and that we will not give a refund and  we were going to just finish up this job doing
the decks and fence and then not do another job for her. We didn’t want to back
out of something we already started leaving us to feel like a job was left
unfinished. [redacted] decided to go there instead of emailing back and forth and try
to explain to her how there was this balance and that when we would start the
deck. When he got home he stated that she was still not understanding where the
balance came from because she thinks that she paid us $1900.00 for the bathroom
and that we were paying for the electrical and that she said she wants a refund.
So we decided to send her a letter certified mail on May 5, 2014 explaining her
options (Letter is attached). On May 7, 2014 we received a certified letter
from [redacted] (also attached) demanding for a refund and lien waivers for all
the jobs including ones from the plumber and electrician. That is the last
communication we have had with her.
 
We try to go above and beyond for our customers and make
them happy. They are our number one priority and what keeps our company
running. [redacted] was a very hard person to work with at times. She had
called numerous times a day and night with question, we spent many hours there
going over the size of the decks and drawings and where and how she wanted
them. We had to get approval from the builder and the neighborhood association
to do the addition for the front deck per the inspector’s request. We had
called diggers hotline and called [redacted] (Land Surveyor) many times for
her. We picked up supplies and delivered them to her house. We have a lot of
our time invested in this job at this point.
At this time we did not do signed contracts because looking
into it if a customer accepts a price and pays the deposit that it is
considered a signed contract. Since all this we have started using signed
proposals, contracts and change orders.
If you have any other questions please feel free to contact
[redacted] @ ###-###-#### or me ([redacted]) @ ###-###-####.
 
Sincerely,
[redacted]
D & T Remodeling and Construction, LLC

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