D T TV Reviews (6)
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this response from DT worth giving them a chance to make things rightThe information provided is the first word from them since they sent a repair person to the house so I'm a little suspiciousI think days will tell us all we need to know - Time will tellSincerely, *** ***
we are working with viking to resolve this issue as the tag is completely removoed (worn off) and we can not order parts until this is figured out pictures have been email to viking to get the model number and I can not proceed with an estimate or repair until I have proper model and proper part...
Review: THIS IS BOTH A CUSTOMER SERVICE ISSUE AND A REPAIR ISSUE; THEY HAVE HAD OUR TV FOR SHY OF 5 MONTHS WITH NO RESOLUTION; INITIALLY A POWER SUPPLY PROBLEM, NEW BOARD, NOT THE FIX; AFTER BLOWING THE NEW BOARD, ANOTHER BOARD IN THE TV, AND A CIRCUIT IN OUR HOME, THEY TOOK THE TV TO THE SHOP (LATE NOVEMBER); NO WORD FROM THEM; MY ERROR FOR NOT CALLING EITHER, CALLED IN LATE FEBRUARY, NEW PERSON WORKING THE DESK, DIDNT KNOW A THING ABOUT ME OR MY TV; OH, MIGHT BE IN "STORAGE" WHERE THEY PUT TVS THAT THEY ARENT SURE ABOUT....LEFT MY NUMBER TO HAVE SOMEONE CALL; 2 WKS WENT BY, NO CALLS; CALLED, WAS TOLD THE OWNER WOULD CALL ME; THAT SAME SCENERIO SINCE THE END OF FEBRUARY WITH NO, NO, NO, NO PHONE CALL BACK. NONE, ZIP, ZILCH.TODAY, AFTER ONE MORE DITCH EFFORT TO GET A CALL, I TOLD THE GIRL AT THE DESK THAT IF I DIDN'T GET A CALL BACK TO JUST PACK UP THE TV AND I WOULD PICK IT UP. I HONESTLY DONT EVEN KNOW IF ITS STILL THERE. THE ATTITUDE IS THE WORST I HAVE EVER HAD TO DEAL WITH. THE POOL GIRL AT THE DESK IS IN THE MIDDLE AND TAKES THE BRUNT OF IT ALL, I THINK. NOW I CALL AND THEY JUST MIGHT BE IGNORING ME. LEFT WITHOUT MY TV. HELP.Desired Settlement: IF THE TV HAS BEEN DAMAGED OR THROWN AWAY, OR THEY "CAN'T FIND IT" I WOULD LIKE SOME SORT OF MONETARY REPLACEMENT. THERE HAD BEEN NO $$ CHANGED HANDS AS OF YET FOR REPAIRS BUT IF THEY FEEL THEY CAN JUST THROW AWAY A TV BECAUSE OF WHATEVER REASON, THEN WE NEED TO BE REIMBURSED SOMETHING..THEY JUST CAN'T TREAT PATRONS LIKE DIRT IF THEY WANT TO STAY IN BUSINESS, UNLESS I'M THE LUCKY ONE THEY PICKED OUT TO BE CRAPPY TO...JUST NOT RIGHT...A 55" TV JUST DOESN'T DISAPPEAR !
Review: I CALLED FOR TV REPAIR. SHOWED UP ON THE WRONG DAY. ARRIVED W/BOX SAYING IT HAD TV PART BUT WRONG ONE.TOLD ME COULD FIX TV FOR 235. SHE TOOK A 70 DOLLAR DIAGNOSTIC FEE PLUS A DOWN PAYMENT FOR REPAIRS. SAID BE BACK ONE WEEK WITH PART. SAID I NEEDED BURNT WIRES REPLACED AND FAN CLEANED. I WAITED 3 WEEKS CALLED EVERY OTHER DAY AND WAS ALWAYS TOLD IT HASNT COME IN YET. AS I LOOK UP OTHER REVIEWS I SEE THAT THE SAME SCAM HAS HAPPENED TO OTHER ALL THE WAY DOWN TO THE BOX THEY BROUGHT. I OPENED TV MYSELF. NO BURNT WIRES NO FAN CLEANING NEEDED. I GOT MY OWN TUBE PUT IN WORKS GREAT. I FEEL LIKE THEY JUST WANTED MY 70 BUCKS AND HAD NO INTENTION OF RETURNING. I WOULD LIKE MY MONEY BACK SINCE I ONLY PAID FOR IT TO FIX TV.WHY WOULD I PAY 70 DOLLARS FOR NO REASON. I WANTED WORK DONE PAID 10 DOWN ON REPIAR PLUS 70DUCKING ME DODGING ME CONVINCED THEY ARE RIP OFFS. IVE NEVER POSTED BAD REVIEWS OR CONTACTED Revdex.com BEFORE BUT I DONT LIKE DISHONESTY OR BEING STOLEN FROM. READ OTHER REVIEWS YOULL SEE SAME HAS HAPPENED TO OTHERS.Desired Settlement: I WANT MY 70 DOLLAR FEE PLUS MY 10 DOLLAR DOWN PAYMENT 80 BUCKS RETURNED.
Review: This company was subcontracted by Sears to fix a dishwasher that is under a protection agreement.
This company was subcontracted by Sears to fix a dishwasher that is under a protection agreement.
D T TV Rating