D T TV

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this response from DT worth giving them a chance to make things rightThe information provided is the first word from them since they sent a repair person to the house so I'm a little suspiciousI think days will tell us all we need to know - Time will tellSincerely, *** ***

we are working with viking to resolve this issue as the tag is completely removoed (worn off) and we can not order parts until this is figured out pictures have been email to viking to get the model number and I can not proceed with an estimate or repair until I have proper model and proper part...

numbers. this was explained to the customer mr [redacted] and should be resolved very soon 
 
thank you 
 
susan

Review: THIS IS BOTH A CUSTOMER SERVICE ISSUE AND A REPAIR ISSUE; THEY HAVE HAD OUR TV FOR SHY OF 5 MONTHS WITH NO RESOLUTION; INITIALLY A POWER SUPPLY PROBLEM, NEW BOARD, NOT THE FIX; AFTER BLOWING THE NEW BOARD, ANOTHER BOARD IN THE TV, AND A CIRCUIT IN OUR HOME, THEY TOOK THE TV TO THE SHOP (LATE NOVEMBER); NO WORD FROM THEM; MY ERROR FOR NOT CALLING EITHER, CALLED IN LATE FEBRUARY, NEW PERSON WORKING THE DESK, DIDNT KNOW A THING ABOUT ME OR MY TV; OH, MIGHT BE IN "STORAGE" WHERE THEY PUT TVS THAT THEY ARENT SURE ABOUT....LEFT MY NUMBER TO HAVE SOMEONE CALL; 2 WKS WENT BY, NO CALLS; CALLED, WAS TOLD THE OWNER WOULD CALL ME; THAT SAME SCENERIO SINCE THE END OF FEBRUARY WITH NO, NO, NO, NO PHONE CALL BACK. NONE, ZIP, ZILCH.TODAY, AFTER ONE MORE DITCH EFFORT TO GET A CALL, I TOLD THE GIRL AT THE DESK THAT IF I DIDN'T GET A CALL BACK TO JUST PACK UP THE TV AND I WOULD PICK IT UP. I HONESTLY DONT EVEN KNOW IF ITS STILL THERE. THE ATTITUDE IS THE WORST I HAVE EVER HAD TO DEAL WITH. THE POOL GIRL AT THE DESK IS IN THE MIDDLE AND TAKES THE BRUNT OF IT ALL, I THINK. NOW I CALL AND THEY JUST MIGHT BE IGNORING ME. LEFT WITHOUT MY TV. HELP.Desired Settlement: IF THE TV HAS BEEN DAMAGED OR THROWN AWAY, OR THEY "CAN'T FIND IT" I WOULD LIKE SOME SORT OF MONETARY REPLACEMENT. THERE HAD BEEN NO $$ CHANGED HANDS AS OF YET FOR REPAIRS BUT IF THEY FEEL THEY CAN JUST THROW AWAY A TV BECAUSE OF WHATEVER REASON, THEN WE NEED TO BE REIMBURSED SOMETHING..THEY JUST CAN'T TREAT PATRONS LIKE DIRT IF THEY WANT TO STAY IN BUSINESS, UNLESS I'M THE LUCKY ONE THEY PICKED OUT TO BE CRAPPY TO...JUST NOT RIGHT...A 55" TV JUST DOESN'T DISAPPEAR !

Review: I CALLED FOR TV REPAIR. SHOWED UP ON THE WRONG DAY. ARRIVED W/BOX SAYING IT HAD TV PART BUT WRONG ONE.TOLD ME COULD FIX TV FOR 235. SHE TOOK A 70 DOLLAR DIAGNOSTIC FEE PLUS A DOWN PAYMENT FOR REPAIRS. SAID BE BACK ONE WEEK WITH PART. SAID I NEEDED BURNT WIRES REPLACED AND FAN CLEANED. I WAITED 3 WEEKS CALLED EVERY OTHER DAY AND WAS ALWAYS TOLD IT HASNT COME IN YET. AS I LOOK UP OTHER REVIEWS I SEE THAT THE SAME SCAM HAS HAPPENED TO OTHER ALL THE WAY DOWN TO THE BOX THEY BROUGHT. I OPENED TV MYSELF. NO BURNT WIRES NO FAN CLEANING NEEDED. I GOT MY OWN TUBE PUT IN WORKS GREAT. I FEEL LIKE THEY JUST WANTED MY 70 BUCKS AND HAD NO INTENTION OF RETURNING. I WOULD LIKE MY MONEY BACK SINCE I ONLY PAID FOR IT TO FIX TV.WHY WOULD I PAY 70 DOLLARS FOR NO REASON. I WANTED WORK DONE PAID 10 DOWN ON REPIAR PLUS 70DUCKING ME DODGING ME CONVINCED THEY ARE RIP OFFS. IVE NEVER POSTED BAD REVIEWS OR CONTACTED Revdex.com BEFORE BUT I DONT LIKE DISHONESTY OR BEING STOLEN FROM. READ OTHER REVIEWS YOULL SEE SAME HAS HAPPENED TO OTHERS.Desired Settlement: I WANT MY 70 DOLLAR FEE PLUS MY 10 DOLLAR DOWN PAYMENT 80 BUCKS RETURNED.

Business

Response:

Dear [redacted] This is in response to Mr, [redacted] letter about his in-home TV service. Our In-home Fee to diagnose is $65.00 +Tax= $70.20, This is a local fee for the Longview/Kelso area. That is before any work is done, we diagnose, then the part is looked up and we give an estimate. This particular situation we were unable to get the part, it was unavailable. The TV deemed non-repairable. The $70.20 fee is not reimbursed, it is a fee to come to the home. This customer gave an additional $10.00 towards the repair, we will be sending that in the mail to him. Thank you . D.T. TV [redacted] Longview WA 98632 [redacted]

Review: This company was subcontracted by Sears to fix a dishwasher that is under a protection agreement.

The first time the technician came out, he did not call ahead, as we were promised, and he walked into the house without knocking. He did evaluate the problem and said he ordered the part required.

We did receive a call telling us the part arrived. I called to schedule an appointment, got a time and date. Then someone called and said the time window for the appointment had been narrowed down to 4 to 5 PM. My son was home at that time. No one showed up. He called at 5:15, was told the technician was en route. No one showed up.

I called the next business day. THe office manager, [redacted], was very defensive. She said the technician came at 2 PM and left a note and called. In fact, no note was left, and we were never called.

I then rescheduled for the next business day. The technician did show up on time. However, when he got out of the truck he said he had the wrong part, that he could not do anything and that he would have to reschedule us yet again.

This company obviously has incompetent employees. They lie, they order the wrong parts, and then they try to make the consumer wrong. I would ask for free service, but the service is already free because it is covered by a protection agreement. One would hope the office manager would have the courtesy to apologize, but that has not happened.Desired Settlement: 1. apologize for your errors

2. fix the problem without further delays, or replace the dishwasher.

Business

Response:

Business' Initial Response /* (1000, 8, 2013/06/25) */

When the customer called the office, she was very rude to our employees, I was defensive due to the way I was being talked to. Our installer arrive at 2pm on the day to install the part, there was no one home. He called both numbers as they are told to do, and then waited 30 minutes for someone to arrive. When no one arrived, he left a note on the door letting them know to call the office to set up another appointment since we missed them. She told me her son was in the back yard. if so, why did he not answer the door, nor check to see who was parked in their driveway for 30 minutes. When the last installer got there to install the part, he was not aware that there was a check valve built into the hose that was sent. when he called the office, we let him know that, so he went in and installed the part and all was finished to their satisfaction.

Consumer's Final Response /* (3000, 10, 2013/06/26) */

(The consumer indicated he/she DID NOT accept the response from the business.)

The dishwasher is fixed. That is not an issue. The issue is the poor service we received. The response is full of lies. We were told my son should have expected a repairman between 4 and 5 PM. He was home at 3:30. He was not home at 2 PM because he was told that the repairman would arrive no earlier than 4 PM. No note was left. No phones were called. I intend to write a letter of complaint to the Sears Home Repair service.

This company was subcontracted by Sears to fix a dishwasher that is under a protection agreement.

The first time the technician came out, he did not call ahead, as we were promised, and he walked into the house without knocking. He did evaluate the problem and said he ordered the part required.

We did receive a call telling us the part arrived. I called to schedule an appointment, got a time and date. Then someone called and said the time window for the appointment had been narrowed down to 4 to 5 PM. My son was home at that time. No one showed up. He called at 5:15, was told the technician was en route. No one showed up.

I called the next business day. THe office manager, [redacted], was very defensive. She said the technician came at 2 PM and left a note and called. In fact, no note was left, and we were never called.

I then rescheduled for the next business day. The technician did show up on time. However, when he got out of the truck he said he had the wrong part, that he could not do anything and that he would have to reschedule us yet again.

This company obviously has incompetent employees. They lie, they order the wrong parts, and then they try to make the consumer wrong. I would ask for free service, but the service is already free because it is covered by a protection agreement. One would hope the office manager would have the courtesy to apologize, but that has not happened.