D Thomas Roofing Co Inc

new roof installed XX-XX-XX
Roof leaks!
hello, we had D Thomas install new roof. contacted them last year around feb or march. several , several calls resulted in 2 trips by his service guys trying to correct problem. finally 3 months after the original call, Mr [redacted] came out saw defect with shingles. He called while he was standing beside me to talk to the shingle manufactor. Then he told me they would contact him and he would let me know what they said. (this has never happened). The shingle defect is not what is causing my leak however. So Mr [redacted] has the guys try something else to correct problem. this was in 2011.
Roof still leaking, my wife contacted D [redacted] on X-XX-XX and was able to speak to him.she told him the roof was still leaking and now we are looking at structural damage. She was told that he would talk to the shingle manufactor and let her know something. she has not heard back form him. she has placed 4 more calls to his office with no return call.