Complaint: [redacted] I am rejecting this response because: They contacted my insurance company a week after having my vehicleThey did not do what they said they were going to do and they did not even provide me with a receipt of what they didThey said they replaced certain things on my vehicle which they did not doRegarding the check they told me the 2nd week they were endorcing the checkIt does not take a month to endorse a checkThe second check should have been endorced the second buisness day after my insurance company issued the check not another week laterI don't want to go back and forth through email arguingThis place is full of lies read the reviews on this businessMost of it is similar to the things I experiencedThey tell people they will work with their deductable so they can get your buisness but do not work at all with youAnd they took money off of my deductible because I had to pay for a rental car out of pocket because they kept my car way longer than they were suppose toThen I went a week without a car because I could not afford to pay a rental anymoreThis place needs to be shut down! Regards, [redacted]
Regarding [redacted] complaint , there were additional damages on her vehicle that were discovered once all damaged parts were taken offIn that instance,the insurance was called back out to review which is standard procedureOnce the insurance company came out, they were able to see that additional damageswe told them about, were valid and they approved for them to be replacedAs far as the customer's deductible, a portion of it was waived when it did not have to be.Mrs [redacted] owed $on her deductible and she only paid $and never was her vehicle held hostageThe insurance check was made out to Mrs [redacted] and her leinholder Drive timeWe cannot release a car until all parties endorsement is on the check,once the leinholder endorsed it , the customer's vehicle was released
Regarding [redacted] complaint , there were additional damages on her vehicle that were discovered once all damaged parts were taken off. In that instance,the insurance was called back out to review which is standard procedure. Once the insurance company came out, they were able to see that...
additional damageswe told them about, were valid and they approved for them to be replaced. As far as the customer's deductible, a portion of it was waived when it did not have to be.Mrs[redacted] owed $500 on her deductible and she only paid $350 and never was her vehicle held hostage. The insurance check was made out to Mrs. [redacted] and her leinholder Drive time. We cannot release a car until all parties endorsement is on the check,once the leinholder endorsed it , the customer's vehicle was released.
Complaint: [redacted]
I am rejecting this response because: They contacted my insurance company a week after having my vehicle. They did not do what they said they were going to do and they did not even provide me with a receipt of what they did. They said they replaced certain things on my vehicle which they did not do. Regarding the check they told me the 2nd week they were endorcing the check. It does not take a month to endorse a check. The second check should have been endorced the second buisness day after my insurance company issued the check not another week later. I don't want to go back and forth through email arguing. This place is full of lies read the reviews on this business. Most of it is similar to the things I experienced. They tell people they will work with their deductable so they can get your buisness but do not work at all with you. And they took money off of my deductible because I had to pay for a rental car out of pocket because they kept my car way longer than they were suppose to. Then I went a week without a car because I could not afford to pay a rental anymore. This place needs to be shut down!
Regards,[redacted]
Because of some of the slang used during her rebuttal it's hard to understand if there is a question involved in it. The customer received $750 in compensation and the insurance company does not pay extra money on any claims only what is owed. I told her from the bevgininh that Theo insurance company should at least pay 30 days rental on each claim which is 60 days. And since it took a week to get the supplement approved and another 3 weeks to get second claim Initial estimate
Complaint: [redacted] I am rejecting this response because: They contacted my insurance company a week after having my vehicleThey did not do what they said they were going to do and they did not even provide me with a receipt of what they didThey said they replaced certain things on my vehicle which they did not doRegarding the check they told me the 2nd week they were endorcing the checkIt does not take a month to endorse a checkThe second check should have been endorced the second buisness day after my insurance company issued the check not another week laterI don't want to go back and forth through email arguingThis place is full of lies read the reviews on this businessMost of it is similar to the things I experiencedThey tell people they will work with their deductable so they can get your buisness but do not work at all with youAnd they took money off of my deductible because I had to pay for a rental car out of pocket because they kept my car way longer than they were suppose toThen I went a week without a car because I could not afford to pay a rental anymoreThis place needs to be shut down! Regards, [redacted]
Regarding [redacted] complaint , there were additional damages on her vehicle that were discovered once all damaged parts were taken offIn that instance,the insurance was called back out to review which is standard procedureOnce the insurance company came out, they were able to see that additional damageswe told them about, were valid and they approved for them to be replacedAs far as the customer's deductible, a portion of it was waived when it did not have to be.Mrs [redacted] owed $on her deductible and she only paid $and never was her vehicle held hostageThe insurance check was made out to Mrs [redacted] and her leinholder Drive timeWe cannot release a car until all parties endorsement is on the check,once the leinholder endorsed it , the customer's vehicle was released
Regarding [redacted] complaint , there were additional damages on her vehicle that were discovered once all damaged parts were taken off. In that instance,the insurance was called back out to review which is standard procedure. Once the insurance company came out, they were able to see that...
additional damageswe told them about, were valid and they approved for them to be replaced. As far as the customer's deductible, a portion of it was waived when it did not have to be.Mrs[redacted] owed $500 on her deductible and she only paid $350 and never was her vehicle held hostage. The insurance check was made out to Mrs. [redacted] and her leinholder Drive time. We cannot release a car until all parties endorsement is on the check,once the leinholder endorsed it , the customer's vehicle was released.
Complaint: [redacted]
I am rejecting this response because: They contacted my insurance company a week after having my vehicle. They did not do what they said they were going to do and they did not even provide me with a receipt of what they did. They said they replaced certain things on my vehicle which they did not do. Regarding the check they told me the 2nd week they were endorcing the check. It does not take a month to endorse a check. The second check should have been endorced the second buisness day after my insurance company issued the check not another week later. I don't want to go back and forth through email arguing. This place is full of lies read the reviews on this business. Most of it is similar to the things I experienced. They tell people they will work with their deductable so they can get your buisness but do not work at all with you. And they took money off of my deductible because I had to pay for a rental car out of pocket because they kept my car way longer than they were suppose to. Then I went a week without a car because I could not afford to pay a rental anymore. This place needs to be shut down!
Regards,[redacted]
Because of some of the slang used during her rebuttal it's hard to understand if there is a question involved in it. The customer received $750 in compensation and the insurance company does not pay extra money on any claims only what is owed. I told her from the bevgininh that Theo insurance company should at least pay 30 days rental on each claim which is 60 days. And since it took a week to get the supplement approved and another 3 weeks to get second claim Initial estimate