Initial Business Response / [redacted] (1000, 7, 2015/06/25) */ The patient came to us with an order for a scooter after having issues getting it through another supplierWe did work with her on getting the best careThe scooters are based on the patient's weightWe coded for a chair that fit her weight class; she was okay with it in the beginningHer request was that it had a captains seat; which we explained to her that we could do on the chair that fit in her weight classWe did talk to the insurance company because they came back approving for a scooter that goes lbs over her weight classWe did work with her on getting a chair; however we ran into issues because the manufacturing companies we order from have discontinued that specific scooterWe had a hard time finding a manufacturer that still offered itThe patient has received her scooter at this pointBut is now demanding more items on it that were not in the original orderThe doctors order requested a scooter with back support to help with head and back supportThere is nothing in the physician order for all the other items she has requested
Initial Business Response / [redacted] (1000, 7, 2015/06/25) */ The patient came to us with an order for a scooter after having issues getting it through another supplierWe did work with her on getting the best careThe scooters are based on the patient's weightWe coded for a chair that fit her weight class; she was okay with it in the beginningHer request was that it had a captains seat; which we explained to her that we could do on the chair that fit in her weight classWe did talk to the insurance company because they came back approving for a scooter that goes lbs over her weight classWe did work with her on getting a chair; however we ran into issues because the manufacturing companies we order from have discontinued that specific scooterWe had a hard time finding a manufacturer that still offered itThe patient has received her scooter at this pointBut is now demanding more items on it that were not in the original orderThe doctors order requested a scooter with back support to help with head and back supportThere is nothing in the physician order for all the other items she has requested