Dear [redacted] , I owe you an apology for not getting back to you concerning the property you inquired aboutPlease contact me directly and I will personally see to it you are given an application I have talked to the staff and your name or email doesn't ring a bell with any employeesI have searched our system for your email trying to see who your inquiring was sent too Unfortunately, I don't see a request received by our systemHowever, not to worry I am here to help you I hope to hear from you soonKindly, [redacted] ###-###-####
I am in receipt of your letter dated January 27, 2017; We are sorry that your disposition refund did not meet your expectations We have every desire to address your needs and provide the best possible solutions available to resolve this issue as soon as possibleIn acknowledgment of the Disposition issues: The estimated itemized disposition of security deposit was completed and mailed to you on January 17, after you vacated the unit on January 5, Under California Law, days or less after you move, your landlord must mail, or personally deliver to you, an estimate itemized statement that lists the amounts of any deductions from your security deposit, the reasons for the deductions, and a refund of any amounts not deductedYour owning amount was less than what your security deposit wasTherefore, you did receive a refund of the amount of $ This was an estimate, therefore items and amounts can change from the disposition until it’s been finalizedOnce you receive your final itemized disposition then you should write us back if at that time you have any issuesThis is an estimate and it can change once all work and receipts have been submitted to our office by the vendorsThe lease is a legal binding contractConsumers lease expired as of 2/1/17, therefore, you would be responsible for the entire month of JanuaryI have attached emails between the consumer and agent, emails clearly show no indication the agent told the consumer she only had to pay $to fulfill the contract agreement The consumer was charged for the entire month due to the contracted signed by both partiesPlease see all emails about not allowing the consumer to use her deposit towards last months rentOn December 12, 2016, at 2:pm, the consumer was informed: "we instruct tenants that you are not allowed to use your security deposit towards your last month's rent"Nowhere in the emails does it say you do not have to pay for January's rent I do see the carpet invoice came in cheaper than estimated, therefore, you are going to receive a refund on the carpet cleaning Regency Property Management's policy is to use common sense and good judgment and deal with each disposition fairly and in good faith The company aims to consistently deliver a professional service to our customers I hope I have answered all your questions or concerns
Initial Business Response /* (1000, 7, 2016/05/16) */
Contact Name and Title: *** *** VP
Contact Phone: XXXXXXXXXX
Contact Email: ***@regencyfresno.com
I am in response to complaint #XXXXXXXX
Code enforcement was out today, and the unit passed! There was items in need of repairA
replacement valve in master bathroom shower, and a repair was made to the second sink in the hall bathroomConsumer's complaint regarding numerous calls to our office, can not be verifiedSince this complaint this matter has been scheduled for small claims court on 6/23/
I hope I have answered all your questions regarding the repair
Initial Business Response /* (1000, 5, 2016/01/18) */
Contact Name and Title: *** *** VP
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@regencyfresno.com
January 18,
Revdex.com
W Shaw Ave #
Fresno, CA XXXXX
Re: Case #***, ***
To Whom It May
Concern:
I am writing in response to Mr***'s complaint against Regency Property Management ("Regency") dated January 10, regarding late charges assessed by Mr***'s homeowner's association Shawbrook Estates
Regency has been retained by Shawbrook Estates ("association") to manage the association in conformity with the association's recorded CC&Rs and bylaws and rules and regulations adopted by the association's duly elected board of directorsIn such a capacity Regency is required to take direction from the association through its board of directors with regard to assessing fines, fees, and penaltiesRegency cannot unilaterally assess or waive fines, fees, and penalties against members of the association
In the instant case, the association did levy certain late fees against Mr*** pursuant to the association's rules and regulationsThis matter has been referred by the association to an attorney for collections, and the attorney has proceeded to file a civil action against Mr*** for past due balances in the name of the association
Regency denies any wrongdoing, and further finds Mr***'s complaint to be unintelligible in the way it is written making it difficult to respond to his concerns
We are requesting this dispute from Mr*** be dismissed and removed from our file with Revdex.com
Sincerely,
*** ***
Vice-President, Regency Property Management
Final Business Response /* (4000, 7, 2016/01/21) */
***Document Attached***
Here is an approved response from the Board of Directors from Agent *** *** regarding Mr***'s accountThis is a second response, our first response was from our office, this response is from the Board of Directors for *** ***
Dear [redacted], I owe you an apology for not getting back to you concerning the property you inquired about. Please contact me directly and I will personally see to it you are given an application. I have talked to the staff and your name or email doesn't ring a bell with any employees. I...
have searched our system for your email trying to see who your inquiring was sent too. Unfortunately, I don't see a request received by our system. However, not to worry I am here to help you. I hope to hear from you soon. Kindly, [redacted]###-###-####
I am in receipt of your letter dated January 27, 2017; We are sorry that your disposition refund did not meet your expectations. We have every desire to address your needs and provide the best possible solutions available to resolve this issue as soon as possible. In...
acknowledgment of the Disposition issues: The estimated itemized disposition of security deposit was completed and mailed to you on January 17, 20177 after you vacated the unit on January 5, 2017. Under California Law, 21 days or less after you move, your landlord must mail, or personally deliver to you, an estimate itemized statement that lists the amounts of any deductions from your security deposit, the reasons for the deductions, and a refund of any amounts not deducted. Your owning amount was less than what your security deposit was. Therefore, you did receive a refund of the amount of $784.00. This was an estimate, therefore items and amounts can change from the disposition until it’s been finalized. Once you receive your final itemized disposition then you should write us back if at that time you have any issues. This is an estimate and it can change once all work and receipts have been submitted to our office by the vendors. The lease is a legal binding contract. Consumers lease expired as of 2/1/17, therefore, you would be responsible for the entire month of January. I have attached emails between the consumer and agent, emails clearly show no indication the agent told the consumer she only had to pay $184 to fulfill the contract agreement. The consumer was charged for the entire month due to the contracted signed by both parties. Please see all emails about not allowing the consumer to use her deposit towards last months rent. On December 12, 2016, at 2:32 pm, the consumer was informed: "we instruct tenants that you are not allowed to use your security deposit towards your last month's rent". Nowhere in the emails does it say you do not have to pay for January's rent. I do see the carpet invoice came in cheaper than estimated, therefore, you are going to receive a refund on the carpet cleaning. Regency Property Management's policy is to use common sense and good judgment and deal with each disposition fairly and in good faith. The company aims to consistently deliver a professional service to our customers. I hope I have answered all your questions or concerns.
While our office may receive a high volume of calls we don't have record of the voicemail [redacted] is referring to. We have many other avenues to follow up with our office if we failed to return a phone call. Residents can submit work orders on our website. All employees' voicemail...
announcements and emails include the phone number to their direct supervisor so that residents have another avenue if they are not satisfied with their service. In addition, a resident can call the main number , ###-###-####, and speak with any employee that answers the phone to put in their work order. Residents can also come into our office to turn in work orders. We educate all of our residents on these options of reporting work orders. The customers complaint is that she left one voicemail over a week ago and we did not return her call. We would hope that all of our customers would reach out and contact us again if this is the case. We have assigned this work order to one of our pest control companies and the issue has been treated as of yesterday. Thank you, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11960417, and even though I do not agree with the fairness or honesty of the property management company, I realize their are not going to give me the well deserved deposit back. I hope that you put my review/complaint against them somewhere people can find them. Their lack of communication and going over policies with their tentants need to be addressed. They scammed me out of a deposit, I worked very hard for, being a working mother of two. Phone and email conversations said nothing about rent other than the $184 for January. Maybe they should have a seminar with their supervisor on how to properly and respectfully address their tentants. Thank you for your time. I will not be recommending anyone to use this company for their needs. [redacted]
Dear [redacted] , I owe you an apology for not getting back to you concerning the property you inquired aboutPlease contact me directly and I will personally see to it you are given an application I have talked to the staff and your name or email doesn't ring a bell with any employeesI have searched our system for your email trying to see who your inquiring was sent too Unfortunately, I don't see a request received by our systemHowever, not to worry I am here to help you I hope to hear from you soonKindly, [redacted] ###-###-####
I am in receipt of your letter dated January 27, 2017; We are sorry that your disposition refund did not meet your expectations We have every desire to address your needs and provide the best possible solutions available to resolve this issue as soon as possibleIn acknowledgment of the Disposition issues: The estimated itemized disposition of security deposit was completed and mailed to you on January 17, after you vacated the unit on January 5, Under California Law, days or less after you move, your landlord must mail, or personally deliver to you, an estimate itemized statement that lists the amounts of any deductions from your security deposit, the reasons for the deductions, and a refund of any amounts not deductedYour owning amount was less than what your security deposit wasTherefore, you did receive a refund of the amount of $ This was an estimate, therefore items and amounts can change from the disposition until it’s been finalizedOnce you receive your final itemized disposition then you should write us back if at that time you have any issuesThis is an estimate and it can change once all work and receipts have been submitted to our office by the vendorsThe lease is a legal binding contractConsumers lease expired as of 2/1/17, therefore, you would be responsible for the entire month of JanuaryI have attached emails between the consumer and agent, emails clearly show no indication the agent told the consumer she only had to pay $to fulfill the contract agreement The consumer was charged for the entire month due to the contracted signed by both partiesPlease see all emails about not allowing the consumer to use her deposit towards last months rentOn December 12, 2016, at 2:pm, the consumer was informed: "we instruct tenants that you are not allowed to use your security deposit towards your last month's rent"Nowhere in the emails does it say you do not have to pay for January's rent I do see the carpet invoice came in cheaper than estimated, therefore, you are going to receive a refund on the carpet cleaning Regency Property Management's policy is to use common sense and good judgment and deal with each disposition fairly and in good faith The company aims to consistently deliver a professional service to our customers I hope I have answered all your questions or concerns
Initial Business Response /* (1000, 7, 2016/05/16) */
Contact Name and Title: *** *** VP
Contact Phone: XXXXXXXXXX
Contact Email: ***@regencyfresno.com
I am in response to complaint #XXXXXXXX
Code enforcement was out today, and the unit passed! There was items in need of repairA
replacement valve in master bathroom shower, and a repair was made to the second sink in the hall bathroomConsumer's complaint regarding numerous calls to our office, can not be verifiedSince this complaint this matter has been scheduled for small claims court on 6/23/
I hope I have answered all your questions regarding the repair
Initial Business Response /* (1000, 5, 2016/01/18) */
Contact Name and Title: *** *** VP
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@regencyfresno.com
January 18,
Revdex.com
W Shaw Ave #
Fresno, CA XXXXX
Re: Case #***, ***
To Whom It May
Concern:
I am writing in response to Mr***'s complaint against Regency Property Management ("Regency") dated January 10, regarding late charges assessed by Mr***'s homeowner's association Shawbrook Estates
Regency has been retained by Shawbrook Estates ("association") to manage the association in conformity with the association's recorded CC&Rs and bylaws and rules and regulations adopted by the association's duly elected board of directorsIn such a capacity Regency is required to take direction from the association through its board of directors with regard to assessing fines, fees, and penaltiesRegency cannot unilaterally assess or waive fines, fees, and penalties against members of the association
In the instant case, the association did levy certain late fees against Mr*** pursuant to the association's rules and regulationsThis matter has been referred by the association to an attorney for collections, and the attorney has proceeded to file a civil action against Mr*** for past due balances in the name of the association
Regency denies any wrongdoing, and further finds Mr***'s complaint to be unintelligible in the way it is written making it difficult to respond to his concerns
We are requesting this dispute from Mr*** be dismissed and removed from our file with Revdex.com
Sincerely,
*** ***
Vice-President, Regency Property Management
Final Business Response /* (4000, 7, 2016/01/21) */
***Document Attached***
Here is an approved response from the Board of Directors from Agent *** *** regarding Mr***'s accountThis is a second response, our first response was from our office, this response is from the Board of Directors for *** ***
Dear [redacted], I owe you an apology for not getting back to you concerning the property you inquired about. Please contact me directly and I will personally see to it you are given an application. I have talked to the staff and your name or email doesn't ring a bell with any employees. I...
have searched our system for your email trying to see who your inquiring was sent too. Unfortunately, I don't see a request received by our system. However, not to worry I am here to help you. I hope to hear from you soon. Kindly, [redacted]###-###-####
I am in receipt of your letter dated January 27, 2017; We are sorry that your disposition refund did not meet your expectations. We have every desire to address your needs and provide the best possible solutions available to resolve this issue as soon as possible. In...
acknowledgment of the Disposition issues: The estimated itemized disposition of security deposit was completed and mailed to you on January 17, 20177 after you vacated the unit on January 5, 2017. Under California Law, 21 days or less after you move, your landlord must mail, or personally deliver to you, an estimate itemized statement that lists the amounts of any deductions from your security deposit, the reasons for the deductions, and a refund of any amounts not deducted. Your owning amount was less than what your security deposit was. Therefore, you did receive a refund of the amount of $784.00. This was an estimate, therefore items and amounts can change from the disposition until it’s been finalized. Once you receive your final itemized disposition then you should write us back if at that time you have any issues. This is an estimate and it can change once all work and receipts have been submitted to our office by the vendors. The lease is a legal binding contract. Consumers lease expired as of 2/1/17, therefore, you would be responsible for the entire month of January. I have attached emails between the consumer and agent, emails clearly show no indication the agent told the consumer she only had to pay $184 to fulfill the contract agreement. The consumer was charged for the entire month due to the contracted signed by both parties. Please see all emails about not allowing the consumer to use her deposit towards last months rent. On December 12, 2016, at 2:32 pm, the consumer was informed: "we instruct tenants that you are not allowed to use your security deposit towards your last month's rent". Nowhere in the emails does it say you do not have to pay for January's rent. I do see the carpet invoice came in cheaper than estimated, therefore, you are going to receive a refund on the carpet cleaning. Regency Property Management's policy is to use common sense and good judgment and deal with each disposition fairly and in good faith. The company aims to consistently deliver a professional service to our customers. I hope I have answered all your questions or concerns.
While our office may receive a high volume of calls we don't have record of the voicemail [redacted] is referring to. We have many other avenues to follow up with our office if we failed to return a phone call. Residents can submit work orders on our website. All employees' voicemail...
announcements and emails include the phone number to their direct supervisor so that residents have another avenue if they are not satisfied with their service. In addition, a resident can call the main number , ###-###-####, and speak with any employee that answers the phone to put in their work order. Residents can also come into our office to turn in work orders. We educate all of our residents on these options of reporting work orders. The customers complaint is that she left one voicemail over a week ago and we did not return her call. We would hope that all of our customers would reach out and contact us again if this is the case. We have assigned this work order to one of our pest control companies and the issue has been treated as of yesterday. Thank you, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11960417, and even though I do not agree with the fairness or honesty of the property management company, I realize their are not going to give me the well deserved deposit back. I hope that you put my review/complaint against them somewhere people can find them. Their lack of communication and going over policies with their tentants need to be addressed. They scammed me out of a deposit, I worked very hard for, being a working mother of two. Phone and email conversations said nothing about rent other than the $184 for January. Maybe they should have a seminar with their supervisor on how to properly and respectfully address their tentants. Thank you for your time. I will not be recommending anyone to use this company for their needs. [redacted]