Complaint:
I am rejecting this response because:This response indicates that I was provided a full refundI was not provided a full refund This lack of follow thru is what I have noted throughout this process as one of the complaints I've had with this companyI find it interesting that the company even offers a full refund because throughout my contact with their customer service group, I was told under no circumstance is a refund given I would suggest that if my calls with the customer service group are recorded that they be reviewed.
Regards,
*** ***
Dear MrS***,We apologize for any confusion on the options we offerWe have already issued a refund of $for the electronic proof of completion. Thank you,M*** ***Customer Service###-###-####
Dear Mr***, I truly apologize for the inconvenience you encountered while calling our call centerI have located your account and issued a refund back to the card you used for the transactionI also saw there was another account recently created, please let me know if you also need a refund
for that accountPlease feel free to call me with any questions or concerns at ###-###-#### Thank you, M*** *** General Manager ###-###-####
MsMills, I apologize for any inconveniences your have experienced while calling our officeI tried to locate your account and am not successful in finding any records that you took the course with usCan you tell me what website you enrolled at? Thank you,M*** ***
Dear Ms. [redacted]I truly apologize for the inconvenience you encountered. Our staff is available 24 hours a day and 7 days a week. I'm not sure what number you called but I will definitely look into this matter so it doesn't happen to anyone else. I've also alerted our IT team on the issue you...
reported. I refunded your account $24.95 and sent you a confirmation email. Thank you, [redacted]
Hello C[redacted], Hello C[redacted], We are sorry that you had difficulty attempting to take the program at multiple test locations that should have been available to you. We are researching locations that are no longer participating with us as we receive notice, as any participation changes...
have not been formally made aware to us, and we apologize for the inconvenience that you experienced. Of course, once we have confirmation from locations that choose to opt out of participating in a proctored program, we will remove their organization from our listing to prevent confusion and nuisance for other students who are attempting to visit a proctored exam location. In regards to your delayed refund, I do see that an accounting department team member reviewed your account several weeks ago, but due to the age of your account (2017 registration), was unable to verify the transaction as we only hold transaction records up to 120 days. Normally, we would need proof from the purchaser, such as an original copy of the receipt or a bank statement reflecting the charge, and, in that case, we only "charge back" a credit or debit card refund to the original account. In your situation, we will make an exception (bypass requirement for further payment verification) as you have explained that you no longer have access to the original financial institution you preformed the original transaction with. As an alternative, we will be mailing a check to you, for $42.00, and you should have that within 7-14 days as it is being sent by end of week, via USPS. Again, we apologize for your frustration and that the course program did not work out for you at this time. Please feel free to reach out to me directly at the contact information below, if you have any further questions or concerns. Regards, [redacted] K.
Hello L[redacted], I am very sorry to hear of your frustration and the delay you experienced when requesting your refund. It typically takes only a few business days for us to process your refund, although it seems your chargeback took a few days longer than usual, and I apologize that it was...
concerning. Reviewing your account, I see that you contacted us on 2/20/18 to request course cancellation and a refund, and the refund was processed on 2/28/2018. For your records, I have attached a receipt of the chargeback. Please let me know if there is anything else I may assist you with regarding your complaint, or course/customer care experience. Regards, D[redacted] | Director of Customer Care
Dear Ms. C[redacted], a full refund was issued back to your card yesterday. We apologize for any inconveniences you encountered on website. Please let us know if we can assist with anything else.Thank you,M[redacted]
Complaint: 11120151
I am rejecting this response because:Good afternoon,The certificate received on 2/4 was actually missing the one document that we requested and was required for Mica to receive his learner's permit. After calling the call center and spending 30 minutes on the phone, the correct document was emailed to my husband. We have not received a refund as noted in the business reply. How sad as this is consistent with the poor customer service we have received from this business. Buyer Beware!
Regards,
[redacted]
Mr. A[redacted],We provided you with a 3 year driving record and the record was downloaded yesterday 11/22/2015. The information we provide to you is what the Tennessee Department of Safety sends us back. On your record, if you dont' have any citations or accidents it will say no results but not because...
it's incomplete. I'm not sure what number you were calling but we are definitely available. As a courtesy, I have issued you a refund, you should have received a confirmation email.Thank you,M[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11547536, and find that this resolution is satisfactory to me.
Regards,
I[redacted]
We apologize for everything Mr. W[redacted] and his parents encountered. The certificate for Mr. W[redacted] was received on February 4th, 2016. We have issued a refund for half of the course cost as a courtesy to the card used during enrollment and again apologize for the issues...
Complaint:
I am rejecting this response because:This response indicates that I was provided a full refundI was not provided a full refund This lack of follow thru is what I have noted throughout this process as one of the complaints I've had with this companyI find it interesting that the company even offers a full refund because throughout my contact with their customer service group, I was told under no circumstance is a refund given I would suggest that if my calls with the customer service group are recorded that they be reviewed.
Regards,
*** ***
Dear MrS***,We apologize for any confusion on the options we offerWe have already issued a refund of $for the electronic proof of completion. Thank you,M*** ***Customer Service###-###-####
Dear Mr***, I truly apologize for the inconvenience you encountered while calling our call centerI have located your account and issued a refund back to the card you used for the transactionI also saw there was another account recently created, please let me know if you also need a refund
for that accountPlease feel free to call me with any questions or concerns at ###-###-#### Thank you, M*** *** General Manager ###-###-####
MrK*** was issued a full refund on 09/23/The fees for the driving record are displayed before purchase, we apologize for any confusion
MsMills, I apologize for any inconveniences your have experienced while calling our officeI tried to locate your account and am not successful in finding any records that you took the course with usCan you tell me what website you enrolled at? Thank you,M*** ***
Dear Ms. [redacted]I truly apologize for the inconvenience you encountered. Our staff is available 24 hours a day and 7 days a week. I'm not sure what number you called but I will definitely look into this matter so it doesn't happen to anyone else. I've also alerted our IT team on the issue you...
reported. I refunded your account $24.95 and sent you a confirmation email. Thank you, [redacted]
A full refund has been issued, again we apologize for any inconveniences. Thank you.
Hello C[redacted], Hello C[redacted], We are sorry that you had difficulty attempting to take the program at multiple test locations that should have been available to you. We are researching locations that are no longer participating with us as we receive notice, as any participation changes...
have not been formally made aware to us, and we apologize for the inconvenience that you experienced. Of course, once we have confirmation from locations that choose to opt out of participating in a proctored program, we will remove their organization from our listing to prevent confusion and nuisance for other students who are attempting to visit a proctored exam location. In regards to your delayed refund, I do see that an accounting department team member reviewed your account several weeks ago, but due to the age of your account (2017 registration), was unable to verify the transaction as we only hold transaction records up to 120 days. Normally, we would need proof from the purchaser, such as an original copy of the receipt or a bank statement reflecting the charge, and, in that case, we only "charge back" a credit or debit card refund to the original account. In your situation, we will make an exception (bypass requirement for further payment verification) as you have explained that you no longer have access to the original financial institution you preformed the original transaction with. As an alternative, we will be mailing a check to you, for $42.00, and you should have that within 7-14 days as it is being sent by end of week, via USPS. Again, we apologize for your frustration and that the course program did not work out for you at this time. Please feel free to reach out to me directly at the contact information below, if you have any further questions or concerns. Regards, [redacted] K.
Hello L[redacted], I am very sorry to hear of your frustration and the delay you experienced when requesting your refund. It typically takes only a few business days for us to process your refund, although it seems your chargeback took a few days longer than usual, and I apologize that it was...
concerning. Reviewing your account, I see that you contacted us on 2/20/18 to request course cancellation and a refund, and the refund was processed on 2/28/2018. For your records, I have attached a receipt of the chargeback. Please let me know if there is anything else I may assist you with regarding your complaint, or course/customer care experience. Regards, D[redacted] | Director of Customer Care
Dear Ms. C[redacted], a full refund was issued back to your card yesterday. We apologize for any inconveniences you encountered on website. Please let us know if we can assist with anything else.Thank you,M[redacted]
Complaint: 11120151
I am rejecting this response because:Good afternoon,The certificate received on 2/4 was actually missing the one document that we requested and was required for Mica to receive his learner's permit. After calling the call center and spending 30 minutes on the phone, the correct document was emailed to my husband. We have not received a refund as noted in the business reply. How sad as this is consistent with the poor customer service we have received from this business. Buyer Beware!
Regards,
[redacted]
Mr. A[redacted],We provided you with a 3 year driving record and the record was downloaded yesterday 11/22/2015. The information we provide to you is what the Tennessee Department of Safety sends us back. On your record, if you dont' have any citations or accidents it will say no results but not because...
it's incomplete. I'm not sure what number you were calling but we are definitely available. As a courtesy, I have issued you a refund, you should have received a confirmation email.Thank you,M[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11547536, and find that this resolution is satisfactory to me.
Regards,
I[redacted]
We apologize for everything Mr. W[redacted] and his parents encountered. The certificate for Mr. W[redacted] was received on February 4th, 2016. We have issued a refund for half of the course cost as a courtesy to the card used during enrollment and again apologize for the issues...
encountered. Thank you, Customer Service###-###-####