Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11547536, and find that this resolution is satisfactory to me Regards, I [redacted]
We apologize for everything MrW [redacted] and his parents encounteredThe certificate for MrW [redacted] was received on February 4th, We have issued a refund for half of the course cost as a courtesy to the card used during enrollment and again apologize for the issues encounteredThank you, Customer Service###-###-####
MrA***,We provided you with a year driving record and the record was downloaded yesterday 11/22/The information we provide to you is what the Tennessee Department of Safety sends us backOn your record, if you dont' have any citations or accidents it will say no results but not because it's incompleteI'm not sure what number you were calling but we are definitely availableAs a courtesy, I have issued you a refund, you should have received a confirmation email.Thank you,M [redacted]
Complaint: I am rejecting this response because:Good afternoon,The certificate received on 2/was actually missing the one document that we requested and was required for Mica to receive his learner's permit After calling the call center and spending minutes on the phone, the correct document was emailed to my husband We have not received a refund as noted in the business reply How sad as this is consistent with the poor customer service we have received from this business Buyer Beware! Regards, [redacted] ***
Hello C [redacted] ***, Hello C***, We are sorry that you had difficulty attempting to take the program at multiple test locations that should have been available to youWe are researching locations that are no longer participating with us as we receive notice, as any participation changes have not been formally made aware to us, and we apologize for the inconvenience that you experiencedOf course, once we have confirmation from locations that choose to opt out of participating in a proctored program, we will remove their organization from our listing to prevent confusion and nuisance for other students who are attempting to visit a proctored exam locationIn regards to your delayed refund, I do see that an accounting department team member reviewed your account several weeks ago, but due to the age of your account (registration), was unable to verify the transaction as we only hold transaction records up to daysNormally, we would need proof from the purchaser, such as an original copy of the receipt or a bank statement reflecting the charge, and, in that case, we only "charge back" a credit or debit card refund to the original accountIn your situation, we will make an exception (bypass requirement for further payment verification) as you have explained that you no longer have access to the original financial institution you preformed the original transaction withAs an alternative, we will be mailing a check to you, for $42.00, and you should have that within 7-days as it is being sent by end of week, via USPSAgain, we apologize for your frustration and that the course program did not work out for you at this timePlease feel free to reach out to me directly at the contact information below, if you have any further questions or concerns Regards, [redacted] K
Dear [redacted] We are in receipt of your correspondence of 9/3/ D&W Diesel expressed warranty is twelve months from the date of installation against defects in material or workmanship D&W is an authorized factory master distributor for [redacted] , [redacted] , [redacted] and other turbo manufactures We have invested heavily in technician training and in the equipment to properly build and test all types and sizes of turbochargers Our team has analysed hundreds of turbos over the years and the symptoms discovered in [redacted] ***'s turbocharger are not uncommon Turbochargers are very simple, yet delicate part Turbocharges can spin up to 150,RPM's The tolerances between the bearings and shaft are very small, and the shaft actually rides on a film of oil between the shaft and the journal bearing We do not dispute that [redacted] changed his oil on a regular basis, however, the indications are that his truck did have some kind of contaminate in his oil If other parts of the engine are beginning to degrade, the debris first shows up in the turbocharger bearings I have attached our findings and photos of the failed turbo If you take a look at the second row, middle photo, you will notice a large groove cut into the turbocharger shaft, with a corresponding groove cut into the journal bearings This is a classic case of a fine debris that has passed through the oil to make that cut Once that begins, the balance of the turbocharger is in question This will allow the impellers to hit the housings and loosen the nut, catastrophic failure is not far behind This unit had been in service for approximately months.We empathize with [redacted] ***, concerning his turbo In this instance we can detect no defect in material or workmanship Without disassemble, [redacted] would have no way of knowing about the scored shaft or damage to the journal bearings It would appear that the nut had simply come off, this is actually not the case Upon full disassemble it becomes clear that the unit was damaged from the inside out.If you would like to discuss this further, please contact:Jeff H [redacted] Branch Manager - AlbanySicker RoadLatham, NY 12110###-###-####
Dear MsC [redacted] , a full refund was issued back to your card yesterdayWe apologize for any inconveniences you encountered on websitePlease let us know if we can assist with anything else.Thank you,M [redacted]
A full refund has been issued, again we apologize for any inconveniencesThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11547536, and find that this resolution is satisfactory to me Regards, I [redacted]
We apologize for everything MrW [redacted] and his parents encounteredThe certificate for MrW [redacted] was received on February 4th, We have issued a refund for half of the course cost as a courtesy to the card used during enrollment and again apologize for the issues encounteredThank you, Customer Service###-###-####
MrA***,We provided you with a year driving record and the record was downloaded yesterday 11/22/The information we provide to you is what the Tennessee Department of Safety sends us backOn your record, if you dont' have any citations or accidents it will say no results but not because it's incompleteI'm not sure what number you were calling but we are definitely availableAs a courtesy, I have issued you a refund, you should have received a confirmation email.Thank you,M [redacted]
Complaint: I am rejecting this response because:Good afternoon,The certificate received on 2/was actually missing the one document that we requested and was required for Mica to receive his learner's permit After calling the call center and spending minutes on the phone, the correct document was emailed to my husband We have not received a refund as noted in the business reply How sad as this is consistent with the poor customer service we have received from this business Buyer Beware! Regards, [redacted] ***
Hello C [redacted] ***, Hello C***, We are sorry that you had difficulty attempting to take the program at multiple test locations that should have been available to youWe are researching locations that are no longer participating with us as we receive notice, as any participation changes have not been formally made aware to us, and we apologize for the inconvenience that you experiencedOf course, once we have confirmation from locations that choose to opt out of participating in a proctored program, we will remove their organization from our listing to prevent confusion and nuisance for other students who are attempting to visit a proctored exam locationIn regards to your delayed refund, I do see that an accounting department team member reviewed your account several weeks ago, but due to the age of your account (registration), was unable to verify the transaction as we only hold transaction records up to daysNormally, we would need proof from the purchaser, such as an original copy of the receipt or a bank statement reflecting the charge, and, in that case, we only "charge back" a credit or debit card refund to the original accountIn your situation, we will make an exception (bypass requirement for further payment verification) as you have explained that you no longer have access to the original financial institution you preformed the original transaction withAs an alternative, we will be mailing a check to you, for $42.00, and you should have that within 7-days as it is being sent by end of week, via USPSAgain, we apologize for your frustration and that the course program did not work out for you at this timePlease feel free to reach out to me directly at the contact information below, if you have any further questions or concerns Regards, [redacted] K
Dear [redacted] We are in receipt of your correspondence of 9/3/ D&W Diesel expressed warranty is twelve months from the date of installation against defects in material or workmanship D&W is an authorized factory master distributor for [redacted] , [redacted] , [redacted] and other turbo manufactures We have invested heavily in technician training and in the equipment to properly build and test all types and sizes of turbochargers Our team has analysed hundreds of turbos over the years and the symptoms discovered in [redacted] ***'s turbocharger are not uncommon Turbochargers are very simple, yet delicate part Turbocharges can spin up to 150,RPM's The tolerances between the bearings and shaft are very small, and the shaft actually rides on a film of oil between the shaft and the journal bearing We do not dispute that [redacted] changed his oil on a regular basis, however, the indications are that his truck did have some kind of contaminate in his oil If other parts of the engine are beginning to degrade, the debris first shows up in the turbocharger bearings I have attached our findings and photos of the failed turbo If you take a look at the second row, middle photo, you will notice a large groove cut into the turbocharger shaft, with a corresponding groove cut into the journal bearings This is a classic case of a fine debris that has passed through the oil to make that cut Once that begins, the balance of the turbocharger is in question This will allow the impellers to hit the housings and loosen the nut, catastrophic failure is not far behind This unit had been in service for approximately months.We empathize with [redacted] ***, concerning his turbo In this instance we can detect no defect in material or workmanship Without disassemble, [redacted] would have no way of knowing about the scored shaft or damage to the journal bearings It would appear that the nut had simply come off, this is actually not the case Upon full disassemble it becomes clear that the unit was damaged from the inside out.If you would like to discuss this further, please contact:Jeff H [redacted] Branch Manager - AlbanySicker RoadLatham, NY 12110###-###-####
Dear MsC [redacted] , a full refund was issued back to your card yesterdayWe apologize for any inconveniences you encountered on websitePlease let us know if we can assist with anything else.Thank you,M [redacted]