D. W. Enterprises

Thank you for your emailthe customer purchased the car in January and signed a original [redacted] report which clearly shows car had a accidentWe sell plus used cars a month and each car has a [redacted] that is clearly signed by all customersThe vehicle does have a year 36k comprehensive warranty from ToyotaWe would be happy to refer the customer to our affiliated Body Shop which is Certified Collision and we will inform them to charge as low as possible for any repairsWe disclose everything clearly to avoid these surprises and I appreciate your emailWe value each customer and would like to help but we cannot do any repairs for freeWe will help as much as possibleThank you***

Consumer states that the business has contacted him directly to address the issues and provide a reasonable explanation in regards to the situationThe original grievance was against the Salesperson and Sales Manager who failed to communicate and provide an reasonable answer to his questionsThe General Manager was the individual who finally contacted him to satisfactorily respond to his concerns

Consumer called that the business called him last night to go and pick up his $

Consumer states that the business has contacted him directly to address the issues and provide a reasonable explanation in regards to the situation. The original grievance was against the Salesperson and Sales Manager who failed to communicate and provide an reasonable answer to his questions. The...

General Manager was the individual who finally contacted him to satisfactorily respond to his concerns.

Thank you for your email. the customer purchased the car in January 2016 and signed a original [redacted] report which clearly shows car had a accident. We sell 50 plus used cars a month and each car has a [redacted] that is clearly signed by all customers. The vehicle does have a 3 year 36k comprehensive...

warranty from Toyota. We would be happy to refer the customer to our affiliated Body Shop which is Certified Collision and we will inform them to charge as low as possible for any repairs. We disclose everything clearly to avoid these surprises and I appreciate your email. We value each customer and would like to help but we cannot do any repairs for free. We will help as much as possible. Thank you. [redacted]

Hello: I contacted Mr. [redacted] and informed him that we have a check ready for him to pick up or to have it mailed to him. He said he would pick it up today! Sincerely, [redacted] Customer Relations Manager Lodi Toyota