"Setting aside the caustic tone and unsubstantiated rhetoric in the previous response, the dispute at hand is predicated on the failure to deliver on the original contract guarantee. Raw sewage drainage was never restored. All the homeowner received was a damaged toilet, and severely water damaged ceilings, walls, and carpeting beneath the stated repair. All that followed were 33 days of unfulfilled promises to locate the problem. Despite multiple requests for a written estimate for any additional charges the response was always "more time was needed to locate the source". At no time did contractor ever provide requested written estimate for any pending and/or future charges. The invoice claims now being submitted were provided after the fact to the homeowner, 17 days after contractor failed to respond to previously attached final email request for a written estimate." As we stated before we charged for work we did at the Sakamoto residence we do not bill for work before, we bill after the work is done.We could not complete the work as the homeowners could not be reached by phone or email. They wanted an estimate for their rockery to be removed and we provided them with that estimate. Never did we ask for 4000.00 dollars that is a completely false statement. Again the rockery company required half down for work to begin. We tried to reach the homeowners so the equipment could be dropped off, the rockery removed so we then could do the repair. That repair never took place because they never called us back. that does not negate the fact that we did previous work to locate the problem which is the bill in question. We are not asking to be paid for a repair we didn't do only for all the time we spent on multiple days helping the homeowner locate the problem. We will turn this over to our attorney if we do not receive payment. Thank you, Guy Y***
"Setting aside the caustic tone and unsubstantiated rhetoric in the previous response, the dispute at hand is predicated on the failure to deliver on the original contract guarantee. Raw sewage drainage was never restored. All the homeowner received was a damaged toilet, and severely water damaged ceilings, walls, and carpeting beneath the stated repair. All that followed were 33 days of unfulfilled promises to locate the problem. Despite multiple requests for a written estimate for any additional charges the response was always "more time was needed to locate the source". At no time did contractor ever provide requested written estimate for any pending and/or future charges. The invoice claims now being submitted were provided after the fact to the homeowner, 17 days after contractor failed to respond to previously attached final email request for a written estimate." As we stated before we charged for work we did at the Sakamoto residence we do not bill for work before, we bill after the work is done.We could not complete the work as the homeowners could not be reached by phone or email. They wanted an estimate for their rockery to be removed and we provided them with that estimate. Never did we ask for 4000.00 dollars that is a completely false statement. Again the rockery company required half down for work to begin. We tried to reach the homeowners so the equipment could be dropped off, the rockery removed so we then could do the repair. That repair never took place because they never called us back. that does not negate the fact that we did previous work to locate the problem which is the bill in question. We are not asking to be paid for a repair we didn't do only for all the time we spent on multiple days helping the homeowner locate the problem. We will turn this over to our attorney if we do not receive payment. Thank you, Guy Y***