D1 Marketing, Inc Reviews (1)
[redacted] misrepresented product and services that would be provided.
On Tuesday March 24, 2012, I was approached by [redacted] about switching from DirecTV to Dish Network.
ISSUE #1: I was told that my service would be the same, no, even better than what I was receiving now. I explained that I had 2 TVs and receivers on both and was able to record shows from each while I'm actually watching something else. He said with their "Hopper 722" I would be able to do the same thing and double my recording space.
ISSUE #2: I was told that Dish would pay for my disconnect from DirecTV. I contacted DirecTV and found out that my fee would be $200. I then called [redacted] to have him reassure that this would be taken care of and that I wanted it in writing before any installation would take place. He told me that he was going to be getting married and that he would send out the check right away. He subsequently brought out a paper on Dish letterhead that said "I [redacted] will pay your $200 cancelcation Fee from Direct TV. I'll send money to your address."
ISSUE #3: I was also told that I would be getting "Free movie channels" including "Blockbuster" free for 3 months. I told [redacted] that I did not have wireless internet and was then told that Dish would provide all of the equipment I need.
*The installation guy, [redacted], came out on 4/27/12 and was very friendly, but unfortunately told me that I couldn't get the Blockbuster without having a wireless router.) Later that evening, my wife programmed on show on her TV and then tried to watch another show "live" and we found out that you cannot do that. We contacted DISH Network the following morning and found out we would need another receiver to do that. We immediately cancelled the service package.
ISSUE #4: On 4/30/12 I had my wife call D1 Marketing to let them know about [redacted]'s misrepresentation of the products and services that were to be provided. She spoke with a Customer Service "Supervisor" named [redacted]. She explained the concerns that we had and he said, "I wasn't there to hear [redacted] give you false information." He proceeded to tell her that anything that wasn't "in the contract" was a "He said / She said issue." He also told her that they never had any intention of sending out any money until we had proven that we had already paid the disconnect fees even though we had [redacted]'s commitment in writing on their letterhead. He was very rude and condescending.
ISSUE #5: After I returned from work on 4/30/12 I personally called [redacted]. I was told he was unavailable and would return my call right away. After waiting one hour, I finally called back and was connected to him. I explained who I was and he started to make excuses and say that he had contacted [redacted] after talking with my wife. He tried to say that [redacted] shouldn't have "promised" anything and he was just following company policies. I asked who his superior was, and was told that he did not have one. To top things off, this "so-called supervisor" for D1 Marketing would not give me his last name.