Complaint: [redacted] I am rejecting this response because:No resolution was provided in the responseI, too, was able to work backwards from the total on the invoice to find the number of hours that were charged to my invoiceThis was expressed in prior emails and questioned and this is the first time the owner or manager has agreed with my mathCan these hours be verified that they were indeed applied to our job and not to another client's job? The number of hours seems excessive when reviewing the jobs listed on the invoice, particularly since I was at the work site at different times each day for the weeks and only ran into workers once during that timeQuestions posed prior to the Revdex.com complaint still have not been answered, as well: How was the electrical outlet plate re-aligned -with fingers or was the inside electrical parts adjusted? I did not notice any holes in the garage walls that the invoice purports were patchedWhere were they? How big were they? Replacing the flourescent lights in the garage was done separately from all the other jobs and it is curious that that service's cost cannot be estimatedThe invoice also states the service, "REPLACED BATHROOM DOOR" was provided, which would include hanging, refitting the hardware, fitting in the door jam, and painting to match existing doors [redacted] had explained this to me and we had decided together that this would not be done, but that the hole would be patched and the replacement door which was in the garage would be placed in the attic for storage insteadREPLACED BATHROOM DOOR was a service that was not provided yet appears on the invoiceIf you are not able to track the hours worked or what was done in those hours, how do you plan on refunding the amount that was charged for this service that was not provided? Regards, [redacted]
Dear ***, the cover plate was removed with a screwdriver & the outlet screws loosened to move the outlet, then tightened & cover plate installedThe holes were by the hot water heater, there was 7' long scratch type damage caused by the trash cans plus a few nail holes The cost of garage light bulb replacement would varyIf done as a separate job there would be $ labor 1st hour & $ each additional hourI bill by 1/hours after 1st hourIf done as part of a list the labor could be as little as $ The light bulbs cost about $ each plus tax I don't know if there were more than bulbs in that fixtureBecause there was not a separate work order the light bulb change out was probably bill @ $per hourI hope this information helpsThanks [redacted]
Complaint: [redacted] I am rejecting this response because:No resolution was provided in the responseI, too, was able to work backwards from the total on the invoice to find the number of hours that were charged to my invoiceThis was expressed in prior emails and questioned and this is the first time the owner or manager has agreed with my mathCan these hours be verified that they were indeed applied to our job and not to another client's job? The number of hours seems excessive when reviewing the jobs listed on the invoice, particularly since I was at the work site at different times each day for the weeks and only ran into workers once during that timeQuestions posed prior to the Revdex.com complaint still have not been answered, as well: How was the electrical outlet plate re-aligned -with fingers or was the inside electrical parts adjusted? I did not notice any holes in the garage walls that the invoice purports were patchedWhere were they? How big were they? Replacing the flourescent lights in the garage was done separately from all the other jobs and it is curious that that service's cost cannot be estimatedThe invoice also states the service, "REPLACED BATHROOM DOOR" was provided, which would include hanging, refitting the hardware, fitting in the door jam, and painting to match existing doors [redacted] had explained this to me and we had decided together that this would not be done, but that the hole would be patched and the replacement door which was in the garage would be placed in the attic for storage insteadREPLACED BATHROOM DOOR was a service that was not provided yet appears on the invoiceIf you are not able to track the hours worked or what was done in those hours, how do you plan on refunding the amount that was charged for this service that was not provided? Regards, [redacted]
Dear ***, the cover plate was removed with a screwdriver & the outlet screws loosened to move the outlet, then tightened & cover plate installedThe holes were by the hot water heater, there was 7' long scratch type damage caused by the trash cans plus a few nail holes The cost of garage light bulb replacement would varyIf done as a separate job there would be $ labor 1st hour & $ each additional hourI bill by 1/hours after 1st hourIf done as part of a list the labor could be as little as $ The light bulbs cost about $ each plus tax I don't know if there were more than bulbs in that fixtureBecause there was not a separate work order the light bulb change out was probably bill @ $per hourI hope this information helpsThanks [redacted]