D'Ambrosio Brown, LLP

The customer was refunded the full amount of $on 52016.?

[redacted] account was fully refunded. Our customer care department provided [redacted] with authorization codes supporting the processing of the refunds. Our customer care department advised [redacted] that he should see the refund within 3-business days depending on his banking institution. Please let us know if you require any additional information

The customer placed an order on line via *** on 6/**/15. At the time of the initial order, the customer manually selected to become a preferred customer with reoccurring shipments every days. The customer contacted Customer Care on 12/**/to cancel future shipments
and requested a refund on shipped orders from 9/**/and 12/**/15. Reoccurring shipments were canceled and the customer was advised that the 12/**/order can be returned for a full refund. All Power Swabs orders come with a day risk free guarantee. The return policy is on the website as well as all invoices. The customer was very angry at the policy and disconnected from the call. The 12//**/can be returned for a refund in the amount of $79.90. There is an unpaid label provided on the invoice. Refunds are applied upon receipt of the return. The cancelation confirmation number is ***. Please let me know if you require any additional information

The customer was refunded the full amount of $on 5/**/2016.

*** *** account was fully refunded. Our customer care department provided *** *** with authorization codes supporting the processing of the refunds. Our customer care department advised *** *** that he should see the refund within 3-business days depending on his banking
institution. Please let us know if you require any additional information

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.The business finally responded saying they were going to refund my money after I return the unused
product, which I am doing today! I got their response after I made my complaint to you I'm not sure if they'd received your complaint yet?So time will tell if they do what they say!
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

A refund check was mailed on 9/**/in the amount of $86.59. The tracking information was sent to the customer via email

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
thank you!!

We are sorry to hear about your experience with Power SwabsA refund check will be mailed in the amount of $

$was refunded back to the customer's credit card on 8/**/15. The customer's bank may take several business days to reflect the refund in their records. The authorization code for the refund is ***