D'Jamoos-Jerulle Construction Company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I was never told what could be offered (savings programs) before I was chargedTherefore never having a chance to decline your helpI also iinitiated almost all communicationI had to leave messages or request follow regularlyIncluding the email that supposedly was never sentAs for delays, I was told: my Dr was out, my Dr sent the wrong form, the prescription wasn't sent with the application, oh wait, it was thereI can present many of these emails if needed I never received notification that my application was completed with [redacted] and last was told it would be a few more weeksOnce again your response is saying everything is my faultAccepting to responsibility and not accurately reviewing communication with meI recall once saying to an associate 'that wasn't what I was told last time' The reason for failed updates always changedThere is nothing in your response I accept as a resolution Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was never told what could be offered (savings programs) before I was chargedTherefore never having a chance to decline your helpI also iinitiated almost all communicationI had to leave messages or request follow regularlyIncluding the email that supposedly was never sentAs for delays, I was told: my Dr was out, my Dr sent the wrong form, the prescription wasn't sent with the application, oh wait, it was thereI can present many of these emails if needed I never received notification that my application was completed with *** and last was told it would be a few more weeksOnce again your response is saying everything is my faultAccepting to responsibility and not accurately reviewing communication with meI recall once saying to an associate 'that wasn't what I was told last time' The reason for failed updates always changedThere is nothing in your response I accept as a resolution.
Regards,
*** ***

This customer inquired about assistance on 1/13/via this link: *** and in doing so agreed to the following:"Fill out this form for a FREE prescription cost analysis to see how much money you could SAVE! The information that you provide will be used
to determine program eligibilityAfter you submit this form, an advocate will contact you to get details on the medications that you need help with and let you know what programs are available for you and how much we may be able to save youYou will NOT be charged any money for this analysisIf you choose to have Rx Help Centers provide advocate services after reviewing your potential savings, your billing information will be collected at that timeA nominal, non-refundable, monthly advocate fee will be implemented and the first payment will be collected (Fee does not apply if service is being offered by your employer)This fee is for the service provided by our advocate team in efforts to assist you and not for delivery of your medicationsOnce Rx Help Centers begins to advocate on your behalf, you can expect your brand and specialty medications to be approved in as little as weeksGenerics that we assist will be approved in as little as days.By checking "I Agree", you are stating that you understand and agree with the statement aboveYou are also agreeing that you have read and understand Rx Help Centers' Notice of Privacy Rights and Practices, a link to which is found at the top of this page." Upon being contacted, she was notified again by our advocates that we are and advocate serviceThat our fees are non refundable unless certain criteria are met, as outlined on the signed payment authorization form (attached). This customer took weeks for an approval which is a week longer than the average of weeksThe cause of the delay was her doctors officeThey did not get necessary paperwork to us until 2/2/Once these documents were received, however, the patients medication was approved in approximately weeks time. The approval of this medication: disqualifies the patient for a refund because we did not fail to get an approval. is saving the patient $per month. Once the patient started to receive her medications for free, she notified us of cancellationWe were happy to oblige as we do not lock any of our customers into contractsHowever, we were also kind enough to continue her approved status on the medication in questionShe has been, and will continue to save $per month. At no time was a lie toldThe patient was frustrated because she wanted the medication immediately after registeringShe was reminded numerous times that what we do involves a processA process that went very smoothly, aside from a single hold up that was outside of our hands. While we empathize with the patients wish to obtain instant gratification in the matter, when dealing with controlled substances, certain laws and protocol must be followedShe was kept well informed via email and phone conversation at least once every other day and all questions were answered without delayRx Help Centers' staff did a remarkable job obtaining an total monetary benefit of $4512, for the year, to take care of the cost of the medication in questionThe patient paid a total of $in service fees to obtain that monetary benefit