D's R Trees, Inc.

Initial Business Response /* (1000, 5, 2014/06/13) */
Hi ***,
As you can see we have an impeccable Revdex.com record, and we work very hard to keep it that wayWe believe that the claim from the ***'s is untrueWe are not responsible for the damage they are accusing us of doingWe are
currently working with our Bonding Company because the ***'s have filed a claim against us to the CSLB alsoWe have submitted pictures and are awaiting their decisionThe pictures we submitted are of what a stump grinder looks like, what the teeth look like and what the damage looks like from a stump grinderThe damage the ***s claim we made to their concrete is inconsistent in depth, thin and curvedDamage from a stump grinder looks like bite marks that are in a straight pattern*** inspected the damage and knew it wasn't from a stump grinderI have attached a letter that I submitted to our Bonding CompanyThis seems to be a claim that is unsubstantiated and untrueIf we had done the damage we would have most assuredly taken care of it
LETTER SUBMITTED TO BONDING COMPANY:
D's R Trees, Inchas worked with *** and *** *** four timesThe first time we removed Palm Trees from the right side of their back yard without any problemsThe second time we trimmed the Brazilian Pepper Tree in the front yard and trimmed the Bottle Tree in the back yard, and the ***'s accused us of damaging the concrete with our pole prunersAfter inspection I informed the ***'s that the damage was inconsistent with damage from pole prunersNo further issue was made and they called us out againThe third time we trimmed the Brazilian Pepper in the front yard without any problemsThe fourth time we removed the Bottle tree and tipped the Italian Cypress, and again we are being accused of damaging the concrete
I went out to inspect the damage to the ***'s concrete on December 10, and observed that it was inconsistent in depth (1/8"- 1/4"- 1/8") and curvedIt looked to me like a leveling string got dropped in the concrete at the initial pourThere was no color differentiation between the expansion joints, the salt indentations and the damage, which indicates that it has been there a whileI ***'t believe that the stump grinder, or any of our equipment, caused the damage to the ***'s concrete, if I did I would have made it rightStump grinder damage would most likely be on the direct edge of the concrete where stump grinding has occurred not on the sidewalkStump grinding damage that does occur on concrete looks like bite marks taken out in a straight pattern and consistent depthI have included pictures of the stump grinder and the teethA picture of the damage would conclusively show that the stump grinder is not the culprit
D's R Trees, Incsent a letter in response to the ***'s December 10th letter on January 13, proposing a $reduction in their tree service billNo agreement was made
In response to the concrete estimate, I ***'t see a Contractor's License Number on the estimate or their website, so I'm not sure of the validity of this estimateThe ***'s first asked for $300.00, now it's $
Initial Consumer Rebuttal /* (3000, 7, 2014/06/25) */
Thank you for your June 16, 2014, letter and response from D's RTrees, Incregarding above referenced consumer complaintHCC Surety Group, the bond company, has been provided with substantiating evidence including photographs documenting damages to our property caused by D's RTrees, Inc., MrDonald *** and his employeesAs of yet, no resolution or reimbursement for damages caused by Mr***, D's RTrees, Inc., has been made by Mr*** or the bond company
Mr***'s, D's RTrees" June response to Revdex.com complaint states, "The pictures we submitted are of what a stump grinder looks like, what the teeth look like and what the damage looks like .from a stump grinder." HCC Surety Group has forwarded all photographs submitted to HCC Surety Group by D's RTrees to us for our reviewPlease be aware there were no photographs forwarded of "what the damage looks like from a stump grinder" as Mr*** incorrectly states in his June response to the Revdex.com
We have submitted substantiating proof and photographs to the bond company confirming damage D's RTrees caused to our property and will provide same photographs to the Revdex.com upon requestSubmitted to HCC Surety and enclosed for the Revdex.com review is a rough sketch of our backyardAttached below is our most recent correspondence to HCC Surety Company