Da Hsin Trading Company

The customer came into my premise and purchased some items which total amount of $before taxTax was then added and the customer became confused and upset suggesting was added on a surchargeexplained to her that this was not a surcharge but tax on the item(s) being purchased in which she replied - "food should not be taxed"I then pointed out to her that one of the items she was purchasing was not a food item but rather classified as a liquor item and did qualify to be taxedShe then declared that she no longer wanted the itemShe withdrew the taxed item and the total then became $I believe my answer to her was very professional and clearHowever, from her initial accusation that was trying to charge a surcharge in a very hostile manner, she did not appear willing to discuss the situation in a productive manner.Sincerely yours,RC C [redacted] Store Manager

We usually do not have time for writing back and forth but making a quick response so that we can conclude this argument claim[redacted] is well-known in China to be a cooking wine, which is alcohol.believe she needs to do more research because her [redacted] only tell partial informationThere are non-alcoholic [redacted] ***However they are very uncommon and we do not carry them in our store.All alcohol in the State of District of Columbia are subject be charged 10% Alcohol taxThe lady's claims that she does not pay tax her claim is a food item, perhaps they need to argue to Government of District of Columbia.believe this customer must want to destroy our good name and credibility we been in business more than years and this is the first bogus claim we ever got

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: This person is lying on all accounts.(1) [redacted] is not marketed as a "cooking wine," it is a well-known Chinese herbal kidney and blood tonic (which he himself told me) and which is sold in his pharmacy and health-remedy section (2) The extra charge he tried to assess was not a tax - it was an arbitrary and unethical surcharge for using a credit card, even though my total exceeded $as per the posted store policy for avoiding credit card surcharges He blatantly disregarded his own store's policy and told me if I didn't want to pay the fee, then I had to pay in cash (3) My complaint is not "bogus," nor am I not trying to "destroy" his business I'm a supporter of small businesses and international vendors, but not when they try to cheat their customers His actions were shady, in violation of store policy and terms of agreement with banks who administer the credit cards he accepts, and not in keeping with an appropriate code of conduct for small business (4) Contrary to his claim, this is not the first complaint his store has received about their business practices Also, although not relevant to this complaint, they have been cited for multiple violations (see [redacted] Regards, [redacted]

The customer came into my premise and purchased some items which total amount of $before taxTax was then added and the customer became confused and upset suggesting was added on a surchargeexplained to her that this was not a surcharge but tax on the item(s) being purchased in which she
replied - "food should not be taxed"I then pointed out to her that one of the items she was purchasing was not a food item but rather classified as a liquor item and did qualify to be taxedShe then declared that she no longer wanted the itemShe withdrew the taxed item and the total then became $I believe my answer to her was very professional and clearHowever, from her initial accusation that was trying to charge a surcharge in a very hostile manner, she did not appear willing to discuss the situation in a productive manner.Sincerely yours,RC C*** Store Manager

We usually do not have time for writing back and forth but making a quick response so that we can conclude this argument claim.[redacted] is well-known in China to be a cooking wine, which is alcohol.believe she needs to do more research because her [redacted] only tell partial informationThere are non-alcoholic [redacted]However they are very uncommon and we do not carry them in our store.All alcohol in the State of District of Columbia are subject be charged 10% Alcohol taxThe lady's claims that she does not pay tax her claim is a food item, perhaps they need to argue to Government of District of Columbia.believe this customer must want to destroy our good name and credibility we been in business more than years and this is the first bogus claim we ever got

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
? Complaint: ***
I am rejecting this response because: This person is lying on all accounts.(1) *** ** *** is not marketed as a "cooking wine," it is a well-known Chinese herbal kidney and blood tonic (which he himself told me) and which is sold in his pharmacy and health-remedy section? (2) The extra charge he tried to assess was not a tax - it was an arbitrary and unethical surcharge for using a credit card, even though my total exceeded $as per the posted store policy for avoiding credit card surcharges? He blatantly disregarded his own store's policy and told me if I didn't want to pay the fee, then I had to pay in cash? ? (3) My complaint is not "bogus," nor am I not trying to "destroy" his business? I'm a supporter of small businesses and international vendors, but not when they try to cheat their customers? His actions were shady, in violation of store policy and terms of agreement with banks who administer the credit cards he accepts, and not in keeping with an appropriate code of conduct for small business? (4) Contrary to his claim, this is not the first complaint his store has received about their business practices? Also, although not relevant to this complaint, they have been cited for multiple violations (see ***
Regards,
** ***
?

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: This person is lying on all accounts.(1) [redacted] is not marketed as a "cooking wine," it is a well-known Chinese herbal kidney and blood tonic (which he himself told me) and which is sold in his pharmacy and health-remedy section.  (2) The extra charge he tried to assess was not a tax - it was an arbitrary and unethical surcharge for using a credit card, even though my total exceeded $10 as per the posted store policy for avoiding credit card surcharges.  He blatantly disregarded his own store's policy and told me if I didn't want to pay the fee, then I had to pay in cash.   (3) My complaint is not "bogus," nor am I not trying to "destroy" his business.  I'm a supporter of small businesses and international vendors, but not when they try to cheat their customers.  His actions were shady, in violation of store policy and terms of agreement with banks who administer the credit cards he accepts, and not in keeping with an appropriate code of conduct for small business.  (4) Contrary to his claim, this is not the first complaint his store has received about their business practices.  Also, although not relevant to this complaint, they have been cited for multiple violations (see [redacted]
Regards,
[redacted]

We usually do not have time for writing back and forth but making a quick response so that we can conclude this argument claim.[redacted] is well-known in China to be a cooking wine, which is alcohol.believe she needs to do more research because her [redacted] only tell partial information. There are non-alcoholic [redacted]. However they are very uncommon and we do not carry them in our store.All alcohol in the State of District of Columbia are subject be charged 10% Alcohol tax. The lady's claims that she does not pay tax her claim is a food item, perhaps they need to argue to Government of District of Columbia.believe this customer must want to destroy our good name and credibility we been in business more than 30 years and this is the first bogus claim we ever got.

The customer came into my premise and purchased some items which total amount of $10.99 before tax. Tax was then added and the customer became confused and upset suggesting was added on a surcharge. explained to her that this was not a surcharge but tax on the item(s) being purchased in which she...

replied - "food should not be taxed". I then pointed out to her that one of the items she was purchasing was not a food item but rather classified as a liquor item and did qualify to be taxed. She then declared that she no longer wanted the item. She withdrew the taxed item and the total then became $7.99. I believe my answer to her was very professional and clear. However, from her initial accusation that was trying to charge a surcharge in a very hostile manner, she did not appear willing to discuss the situation in a productive manner.Sincerely yours,RC C[redacted] Store Manager