Da Shirt Guy

Our process is when the customer orders and enters the shipping and billing address we do not change itUNLESS we receive an e-mail from the customerwithin ** hrs of ordering and we are able to edit the shipping address only NOT the billing addressAfter 24hrs we download all the orders and upload them to our manufacturer in ChinaWhich they go off of what is on the order report submitted.Our F.A.Q mentionsMY ADDRESS IS INCORRECT Dashirtguy.com is not responsible for an entry error on your part and can not resend item out until the original was returned undelivered from the post office.Changes to your address/shoe size can be made within hours of placing your order when submitted by e-mail to [redacted] [redacted] *** October 20, 2017, 7:pm Unable to deliver item, problem with address [redacted] ** *** November 2, 2017, 3:pm Unable to deliver item, problem with address [redacted] ** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I accept the refund from themI copied the order number from an email from them and also I received confirmation from when I returned the shoes from the [redacted] I am not a complainer and feel that this is not "friendly" fraud as they stated Thank you , [redacted] ***

This customer uses different names and e-mails so its a bit difficult to keep the e-mail thread straight with herJust a few are below [redacted] [redacted] ** [redacted] [redacted] ** [redacted] ** [redacted] [redacted] SHIPPING ADDRESS [redacted] [redacted] *** [redacted] ***Yes we sent her the incorrect tracking at one time because her e-mail stated her [redacted] ***We were training a new rep at the time and went off that order # the customer originally gave our rep to researchshe ordered here shoes January 20th and received them February 6thour sales page it states delivery time Delivered in - weeks or Less[redacted] her return we received a return from [redacted] **I will go ahead an give he customer back her money so she can stop harassing my businessWe would label this as friendly fraud what she is doing [redacted] [redacted] ** [redacted] [redacted] ** [redacted] ** [redacted] Thank you,Dashirtguy.com Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I found out from my post office that they sent the shoes back On nov 2th With tha I should have either heard from the company to explain what happenedOr refund me back for the returned item. I wrote to them and haven’t heard from themThe returned was months agoAnd no word about my item. Just want my money back This is bad business and will never order from them again. Thank you *** Almendarez

currently now into my 7th week waiting on an order I was told would be up to 3 weeks.. many many emails and still no change in my order status, now emails not replied too.. thankfully I used my credit card. So disappointed in customer care

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
I  accept the refund from themI copied the order number from an email from them and also I received confirmation from when I returned the shoes from the [redacted]I am not a complainer and feel that this is not "friendly" fraud as they stated.   Thank you , [redacted]

This customer uses different names and e-mails so its a bit difficult to keep the e-mail thread straight with her. Just a few are below 1. [redacted] 2.[redacted] ** [redacted] ...

[redacted] ** [redacted] ** [redacted] 
[redacted]SHIPPING ADDRESS[redacted] 
[redacted] 
[redacted]Yes we sent her the incorrect tracking at one time because her e-mail stated her [redacted]We were training a new rep at the time and went off that order # the customer originally gave our rep to research. she ordered here shoes January 20th and received them February 6th. our sales page it states delivery time Delivered in 3 - 4 weeks or Less.[redacted] her return we received a return from [redacted]I will go ahead an give he customer back her money so she can stop harassing my business. We would label this as friendly fraud what she is doing 1. [redacted] 2.[redacted] ** [redacted] ** [redacted] ** [redacted] 
Thank you,Dashirtguy.com Support

Our process is when the customer orders and enters the shipping and billing address we do not change it. UNLESS we receive an e-mail from the customerwithin ** hrs of ordering and we are able to edit the shipping address only NOT the billing address. After 24hrs we download all the orders and...

upload them to our manufacturer in China. Which they go off of what is on the order report submitted.Our F.A.Q mentionsMY ADDRESS IS INCORRECT Dashirtguy.com is not responsible for an entry error on your part and can not resend item out until the original was returned undelivered from the post office.Changes to your address/shoe size can be made within 24 hours of placing your order when submitted by e-mail to [redacted] October 20, 2017, 7:35 pm Unable to deliver item, problem with address [redacted] ** [redacted]   November 2, 2017, 3:14 pm  Unable to deliver item, problem with address [redacted] ** [redacted]