Da Vinel Stone Design

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI am offended by REA stating I "apparently will not accept our offer to help her, by dealing with her insurance company directly", and, "We just need the customer to pass this information onto their insurance agent", as I told REA SEVERAL TIMES that I DID inform my insurance agent of this and he instructed me to get something in writing from REA Apparently, they were NOT listening to what I said regarding this, and, yet again, acted unprofessionally by making untrue accusations against me It amazes me that they can state what I asked for in writing for the Revdex.com but refused to send me a similar letter without providing me with ANY explanation as to why they refuse to do so I will not accept their response to resolve this complaint until they give me a legitimate reason for refusing to provide me with a letter regarding replacing the REA water tank on 6/23/ A LEGITIMATE reason, not just a blanket statement saying, "we don't do that." Perhaps REA needs to hire an educated professional to handle customer service complaints properly Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.We have never been contacted by REA-I would be more then happy to pull my phone records to prove that *** or myself haven't been in communication with REAAny attempt made to communicate with someone has been on our part only -We have tried multiple attempts to obtain a detailed invoice depicting what we are actually paying forThis letter is completely fraudulentMy husband and I have attempted via phone, in-person and via computer without success to obtain a breakdown of our invoice Regards, [redacted]

[redacted] ***Case ID: [redacted] Dear Joyce Palmer Edwards:In response to the above claim REA has Informed the customer (multiple times) that we will deal directly with their insurance company, The customer apparently will not accept our offer to help her, by dealing with her insurance company directly REA's load management program consists of passing on the manufactures warranties to our members and maintaining the hot water tank at no chargeAfter five consecutive years of being on the program the tank is solely owned by the customersREA will still maintain the hot water tank, as long as they remain enrolled in our programWe replaced the customers own tank in and maintained it this entire time at no chargeTheir tank leaked and was unrepairable on 6-23-and they were given a new tank, again at no charge, REA absolutely has no problem dealing with the insurance company directly in this matterWe just need the customer to pass this information onto their insurance agent

RE: [redacted] ***Dear [redacted] :This letter is in regards to the Customer Complaint ID [redacted] , filed against REA Energy Cooperative CorpAlthough listed on the electric account, the conversation I had in regards to this matter was with a Mr [redacted] ***, also listed on the account, not Ms [redacted] *he person filing the complaint.REA Energy makes several attempts to contact consumers, prior to someone being disconnected? or in this case, someone's service being limited (During winter months, REA Energy chooses to give members partial power instead of completely disconnecting service)After the first months missed payment, a notice is printed on the consumer's bill the following month reminding that they have a past due amount and to contact our office if they are experiencing difficultiesWe heard nothing from Ms [redacted] or Mr***On the third month of a missed payment, a disconnection or load limiting notice is printed on their bill reminding a member that their payment in full is due by a specified date to prevent disconnection or load limitingIn this case, the date printed on their bill was the 24th of NovemberWe again heard nothingOn November 19, a letter was mailed reminding them of the payment due on November No contact was made with our office by Ms, [redacted] or Mr***Since the payment was not received in the office on November 24, an automated phone call was placed the evening of the 24th but did not go thru because the phone number we had listed on the account was disconnected (When I spoke with Mr [redacted] on December 1, 2015, I repeated the phone number we had listed on the accountHe told me that was an old phone number that was disconnectedREA Energy never received any type of information to update the account with a different phone numberIt has since been updated).I spoke Mr [redacted] on Secember 1, and explained all of the above to himSince July of 2012, when the account was opened, payments by them have variedSome being monthly, some every months and most every months but, payments have always been received in the office by the 24th of each month (his due date)Since all attempts made by REA Energy to receive payment went un-noticed the service was limited (not disconnected) on December 1, If you have any further questions, please contact me at ###-###-####Thank you.Renee S*Consumer Service Supervisor

RE: Revdex.com Complaint ID# [redacted] Dear Ms [redacted] :Per your letter, dated October 10, 2017, regarding a complaint from [redacted] , the following is our response to this complaintI spoke with Mr [redacted] , husband of [redacted] , about this complaint and gave him a detailed explanation of the bill for new electric service they requestedI explained that I looked over the estimate that was sent to them and I did not find any errors with the estimateHe thought that the estimate was based on a cost-per-foot basis.This assumption was not correct, as I explained that each job is determined by the components of labor andmaterial required to provide electric service for that jobHe also was not happy about the cost of the work and Iinformed him of our Line Extension Policy established by our Board of Directors, and that we are obligated tofollow that policyIn reviewing this case, I did not find any circumstances of REA Energy personnel notfollowing that policyI referred him to the Director from our Board for his district to voice his concerns over this cost.Moreover, when our telephone conversation ended, MrPavelchick seemed satisfied with the information that I shared with himShould you have any questions concerning this matter, please do not hesitate to contact me.Cooperatively yours,Patrick *M [redacted] , P.E.Manager of EngineeringOffice Direct Dial No###-###-####

RE: Revdex.com Complaint ID# ***Dear Ms***:Per your letter, dated October 10, 2017, regarding a complaint from *** ** ***, the following is our response to this complaintI spoke with Mr*** ***, husband of ***, about this complaint and gave him a detailed explanation of
the bill for new electric service they requestedI explained that I looked over the estimate that was sent to them and I did not find any errors with the estimateHe thought that the estimate was based on a cost-per-foot basis.This assumption was not correct, as I explained that each job is determined by the components of labor andmaterial required to provide electric service for that jobHe also was not happy about the cost of the work and Iinformed him of our Line Extension Policy established by our Board of Directors, and that we are obligated tofollow that policyIn reviewing this case, I did not find any circumstances of REA Energy personnel notfollowing that policyI referred him to the Director from our Board for his district to voice his concerns over this cost.Moreover, when our telephone conversation ended, MrPavelchick seemed satisfied with the information that I shared with himShould you have any questions concerning this matter, please do not hesitate to contact me.Cooperatively yours,Patrick *M***, P.E.Manager of EngineeringOffice Direct Dial No###-###-####

*** ***Case ID: ***Dear Joyce Palmer Edwards:In response to the above claim REA has Informed the customer (multiple times) that we will deal directly with their insurance company, The customer apparently will not accept our offer to help her, by dealing with her insurance company directly
REA's load management program consists of passing on the manufactures warranties to our members and maintaining the hot water tank at no chargeAfter five consecutive years of being on the program the tank is solely owned by the customersREA will still maintain the hot water tank, as long as they remain enrolled in our programWe replaced the customers own tank in and maintained it this entire time at no chargeTheir tank leaked and was unrepairable on 6-23-and they were given a new tank, again at no charge, REA absolutely has no problem dealing with the insurance company directly in this matterWe just need the customer to pass this information onto their insurance agent

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.We have never been contacted by REA-I would be more then happy to pull my phone records to prove that *** or myself haven't been in communication with REAAny attempt made to communicate with someone has been on our part only -We have tried multiple attempts to obtain a detailed invoice depicting what we are actually paying forThis letter is completely fraudulentMy husband and I have attempted via phone, in-person and via computer without success to obtain a breakdown of our invoice.
Regards,
*** ***

RE: *** *** ** *** ** ***Dear *** ***:This letter is in regards to the Customer Complaint ID ***, filed against REA Energy Cooperative CorpAlthough listed on the electric account, the conversation I had in regards to this matter was with a Mr*** ***,
also listed on the account, not Ms*** *he person filing the complaint.REA Energy makes several attempts to contact consumers, prior to someone being disconnected or in this case, someone's service being limited (During winter months, REA Energy chooses to give members partial power instead of completely disconnecting service)After the first months missed payment, a notice is printed on the consumer's bill the following month reminding that they have a past due amount and to contact our office if they are experiencing difficultiesWe heard nothing from Ms*** or Mr***On the third month of a missed payment, a disconnection or load limiting notice is printed on their bill reminding a member that their payment in full is due by a specified date to prevent disconnection or load limitingIn this case, the date printed on their bill was the 24th of NovemberWe again heard nothingOn November 19, a letter was mailed reminding them of the payment due on November No contact was made with our office by Ms, *** or Mr***Since the payment was not received in the office on November 24, an automated phone call was placed the evening of the 24th but did not go thru because the phone number we had listed on the account was disconnected (When I spoke with Mr*** on December 1, 2015, I repeated the phone number we had listed on the accountHe told me that was an old phone number that was disconnectedREA Energy never received any type of information to update the account with a different phone numberIt has since been updated).I spoke Mr*** on Secember 1, and explained all of the above to himSince July of 2012, when the account was opened, payments by them have variedSome being monthly, some every months and most every months but, payments have always been received in the office by the 24th of each month (his due date)Since all attempts made by REA Energy to receive payment went un-noticed the service was limited (not disconnected) on December 1, If you have any further questions, please contact me at ###-###-####Thank you.Renee S*Consumer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.? I am offended by REA stating I "apparently will not accept our offer to help her, by dealing with her insurance company directly", and, "We just need the customer to pass this information onto their insurance agent", as I told REA SEVERAL TIMES that I DID inform my insurance agent of this and he instructed me to get something in writing from REA? Apparently, they were NOT listening to what I said regarding this, and, yet again, acted unprofessionally by making untrue accusations against me? It amazes me that they can state what I asked for in writing for the Revdex.com but refused to send me a similar letter without providing me with ANY explanation as to why they refuse to do so? I will not accept their response to resolve this complaint until they give me a legitimate reason for refusing to provide me with a letter regarding replacing the REA water tank on 6/23/? A LEGITIMATE reason, not just a blanket statement saying, "we don't do that." ? Perhaps REA needs to hire an educated professional to handle customer service complaints properly? ?
?
Regards,
*** ***

RE: *** *** ** *** ** ***Dear *** ***:This letter is in regards to the Customer Complaint ID ***, filed against REA Energy Cooperative CorpAlthough listed on the electric account, the conversation I had in regards to this matter was with a Mr*** ***,
also listed on the account, not Ms*** *he person filing the complaint.REA Energy makes several attempts to contact consumers, prior to someone being disconnected? or in this case, someone's service being limited (During winter months, REA Energy chooses to give members partial power instead of completely disconnecting service)After the first months missed payment, a notice is printed on the consumer's bill the following month reminding that they have a past due amount and to contact our office if they are experiencing difficultiesWe heard nothing from Ms*** or Mr***On the third month of a missed payment, a disconnection or load limiting notice is printed on their bill reminding a member that their payment in full is due by a specified date to prevent disconnection or load limitingIn this case, the date printed on their bill was the 24th of NovemberWe again heard nothingOn November 19, a letter was mailed reminding them of the payment due on November No contact was made with our office by Ms, *** or Mr***Since the payment was not received in the office on November 24, an automated phone call was placed the evening of the 24th but did not go thru because the phone number we had listed on the account was disconnected (When I spoke with Mr*** on December 1, 2015, I repeated the phone number we had listed on the accountHe told me that was an old phone number that was disconnectedREA Energy never received any type of information to update the account with a different phone numberIt has since been updated).I spoke Mr*** on Secember 1, and explained all of the above to himSince July of 2012, when the account was opened, payments by them have variedSome being monthly, some every months and most every months but, payments have always been received in the office by the 24th of each month (his due date)Since all attempts made by REA Energy to receive payment went un-noticed the service was limited (not disconnected) on December 1, If you have any further questions, please contact me at ###-###-####Thank you.Renee S*Consumer Service Supervisor

RE: Revdex.com Complaint ID# ***Dear Ms***:Per your letter, dated October 10, 2017, regarding a complaint from *** ** ***, the following is our response to this complaintI spoke with Mr*** ***, husband of ***, about this complaint and gave him a detailed explanation of
the bill for new electric service they requestedI explained that I looked over the estimate that was sent to them and I did not find any errors with the estimateHe thought that the estimate was based on a cost-per-foot basis.This assumption was not correct, as I explained that each job is determined by the components of labor andmaterial required to provide electric service for that jobHe also was not happy about the cost of the work and Iinformed him of our Line Extension Policy established by our Board of Directors, and that we are obligated tofollow that policyIn reviewing this case, I did not find any circumstances of REA Energy personnel notfollowing that policyI referred him to the Director from our Board for his district to voice his concerns over this cost.Moreover, when our telephone conversation ended, MrPavelchick seemed satisfied with the information that I shared with himShould you have any questions concerning this matter, please do not hesitate to contact me.Cooperatively yours,Patrick *M***, P.E.Manager of EngineeringOffice Direct Dial No###-###-####

*** ***Case ID: ***Dear Joyce Palmer Edwards:In response to the above claim REA has Informed the customer (multiple times) that we will deal directly with their insurance company, The customer apparently will not accept our offer to help her, by dealing with her insurance company directly
REA's load management program consists of passing on the manufactures warranties to our members and maintaining the hot water tank at no chargeAfter five consecutive years of being on the program the tank is solely owned by the customersREA will still maintain the hot water tank, as long as they remain enrolled in our programWe replaced the customers own tank in and maintained it this entire time at no chargeTheir tank leaked and was unrepairable on 6-23-and they were given a new tank, again at no charge, REA absolutely has no problem dealing with the insurance company directly in this matterWe just need the customer to pass this information onto their insurance agent

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We have never been contacted by REA-I would be more then happy to pull my phone records to prove that [redacted] or myself haven't been in communication with REA. Any attempt made to communicate with someone has been on our part only -We have tried multiple attempts to obtain a detailed invoice depicting what we are actually paying for. This letter is completely fraudulent. My husband and I have attempted via phone, in-person and via computer without success to obtain a breakdown of our invoice. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I am offended by REA stating I "apparently will not accept our offer to help her, by dealing with her insurance company directly", and, "We just need the customer to pass this information onto their insurance agent", as I told REA SEVERAL TIMES that I DID inform my insurance agent of this and he instructed me to get something in writing from REA.   Apparently, they were NOT listening to what I said regarding this, and, yet again, acted unprofessionally by making untrue accusations against me.  It amazes me that they can state what I asked for in writing for the Revdex.com but refused to send me a similar letter without providing me with ANY explanation as to why they refuse to do so.   I will not accept their response to resolve this complaint until they give me a legitimate reason for refusing to provide me with a letter regarding replacing the REA water tank on 6/23/17.  A LEGITIMATE reason, not just a blanket statement saying, "we don't do that."   Perhaps REA needs to hire an educated professional to handle customer service complaints properly.   
 
Regards,
[redacted]