Daawat

To whom it may concern,We apologize to [redacted] for the inconvenience she enduredUnfortunately, we sell customized school uniforms therefore if a customer does not order before July [redacted] we do not guarantee that they will get there uniform before school startsWe inform all of our customers in advance so that they are well awareWe do carry a great stock for the uniforms that *** [redacted] needs however, during the months of August and September stock becomes limited very quicklyWhen items are on back-order the customer is given the option to ship partials so that the student is in uniform before they start school however, if it is not requested by the customer we ship the order out when it is completeAlso, we do not charge cards once the order has been placed because many people call and cancel once they receive email confirmation that the order is back-ordered When we are ready to ship the order we charge it in fullUnfortunately, her card did decline in October which further delayed her orderWe are truly sorry that [redacted] package was delayed and have resolved the situation by shipping out her entire order which we confirmed that she received by ***We will continue to try to contact her via phone but so far have not had any luckThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I was promised a refund by the Manager Joel L [redacted] - It is not fair that he lied to me and never spoke to the owner and I should be the one sufferingAs a family owned and operator business he needs to keep to the promises his managers make to customersThe company illegally charged my credit card and sent me a 2nd package without authorizationFor this inconvenience I should be refunded the 1st order as I had to go out of my way to return this order.I do not trust to shop at this business as they have my credit card on file and have no problem charging it when cared forAs shown by charging me in June A promise is a promise and a customer should not be inconvenienced and lied to I demand a refund for the 1st order In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

My apologies We have processed a tremendous amount of orders this season and I do apologize for the difficulty this customer has had We have her shirts and I am [redacted] them to her first thing tomorrow morning as well as granting her the 15% discount she requests Any further need to contact us, call ###-###-#### and ask for Joel

ideal Uniforms received an order from Aretie Education in July of As you can see on the attachment the customer ordered Youth Sized Polo Shirts via emailThe customer was unhappy with the shipment as it was ordered incorrectlyAfter express shipping a replacement order the customer refused to pay for her initial orderIn turn [redacted] a representative of our company visited this customer in October of and agreed to credit her when the merchandise was receivedI should mention this is not commonly done in our industry as this merchandise was custom made for this customer and may not be used or sold for any other purposeThe customer then specified she would advise on a date for pickup to be madeAfter not hearing back from her for a few months [redacted] reached out in June of this year to arrange pickupWe have scheduled a pickup for July [redacted] and upon receipt of all merchandise Ideal Uniforms will issue a credit of $which will cover invoice *** Thank you for your time

The customer was originally told that because she was returning the merchandise beyond our day refund period that we could give her a store credit but not a refund This happened on a weekend when my store manager was not working When he discovered this issue he appealed to the owner on the customers behalf to issue her a refund He was told that we must stand by our policies to maintain and protect the integrity of our business During this time our company mistakenly issued the customer a duplicate order and charged her for it We refunded that charge as soon as it was discovered and the customer has been apologized to for that inconvenience

Revdex.com:At this time, my complaint, ID *** regarding Ideal Uniform Store has been resolved.I had to go pick up my uniform before they reached out to me but after that I received a call for a refund of my shipping costs and to make sure I don't need anything else.
(By
clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:I received an email from the company that states that they have canceled my order I called them again and (after waiting close to half an hour), was able to get in contact with a customer service representative (Mike) who stated that I will receive a refund via mail
I am going to wait to see if the check is mailed within business days, if not then I will write to the Revdex.com again. I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] I was promised a refund by the Manager Joel L[redacted] - It is not fair that he lied to me and never spoke to the owner and I should be the one suffering. As a family owned and operator business he needs to keep to the promises his managers make to customers. The company illegally charged my credit card and sent me a 2nd package without authorization. For this inconvenience I should be refunded the 1st order as I had to go out of my way to return this order.I do not trust to shop at this business as they have my credit card on file and have no problem charging it when cared for. As shown by charging me in June.  A promise is a promise and a customer should not be inconvenienced and lied to.  I demand a refund for the 1st order.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Complaint has been addressed.  Customer received another refund covering the original order.  Joel.

ideal Uniforms received an order from Aretie Education in July of 2015. As you can see on the attachment the customer ordered Youth Sized Polo Shirts via email. The customer was unhappy with the shipment as it was ordered incorrectly. After express shipping a replacement order the customer refused...

to pay for her initial order. In turn [redacted] a representative of our company visited this customer in October of 2015 and agreed to credit her when the merchandise was received. I should mention this is not commonly done in our industry as this merchandise was custom made for this customer and may not be used or sold for any other purpose. The customer then specified she would advise on a date for pickup to be made. After not hearing back from her for a few months [redacted] reached out in June of this year to arrange pickup. We have scheduled a pickup for July [redacted] and upon receipt of all merchandise Ideal Uniforms will issue a credit of $945 which will cover invoice [redacted].  Thank you for your time.

My apologies.  We have processed a tremendous amount of orders this season and I do apologize for the difficulty this customer has had.  We have her shirts and I am [redacted] them to her first thing tomorrow morning as well as granting her the 15% discount she requests.  Any...

further need to contact us, call ###-###-#### and ask for Joel.

To whom it may concern,We apologize to [redacted] for the inconvenience she endured. Unfortunately, we sell customized school uniforms therefore if a customer does not order before July [redacted] we do not guarantee that they will get there uniform before school starts. We inform all of our...

customers in advance so that they are well aware. We do carry a great stock for the uniforms that [redacted] needs however, during the months of August and September stock becomes limited very quickly. When items are on back-order the customer is given the option to ship partials so that the student is in uniform before they start school however, if it is not requested by the customer we ship the order out when it is complete. Also, we do not charge cards once the order has been placed because many people call and cancel once they receive email confirmation that the order is back-ordered.  When we are ready to ship the order we charge it in full. Unfortunately, her card did decline in October which further delayed her order. We are truly sorry that [redacted] package was delayed and have resolved the situation by shipping out her entire order which we confirmed that she received by [redacted]. We will continue to try to contact her via phone but so far have not had any luck. Thank you.

The customer was originally told that because she was returning the merchandise beyond our 14 day refund period that we could give her a store credit but not a refund.  This happened on a weekend when my store manager was not working.  When he discovered this issue he appealed to the owner...

on the customers behalf to issue her a refund.  He was told that we must stand by our policies to maintain and protect the integrity of our business.  During this time our company mistakenly issued the customer a duplicate order and charged her for it.  We refunded that charge as soon as it was discovered and the customer has been apologized to for that inconvenience.