Complaint: [redacted] I am rejecting this response because: I paid $of July 2016, to continue coverage for years Therefore I was covered at the time of there deceitWhy did they remote into my computer, if payment was not made They could not understand how with a virus protection plan I got a virusI will contact my credit card company to show there was a charge made in July The funny part is after they said my computer was virus free, they were in my computer remotely and the virus was still there [redacted] could not understand Regards, [redacted]
customer sent a letter requesting for a refund of $at my previous addressThat letter never came to us, we have honored customer request and refunded the money
[redacted] - you don't active have contract with PCHealthline. The contract with PCHealthline ended on 07/20/2016. Please check with the your credit card company the name of company who has the contract with you. Thanks.
response because: I paid $599 of July 2016, to continue coverage for 3 years. Therefore I was covered at the time of there deceit. Why did they remote into my computer, if payment was not made. They could not understand how with a virus protection plan I got a virus. I will contact my credit card company to show there was a charge made in July 2016. The funny part is after they said my computer was virus free, they were in my computer remotely and the virus was still there. [redacted] could not understand.
Regards,
[redacted]
Complaint: [redacted] I am rejecting this response because: I paid $of July 2016, to continue coverage for years Therefore I was covered at the time of there deceitWhy did they remote into my computer, if payment was not made They could not understand how with a virus protection plan I got a virusI will contact my credit card company to show there was a charge made in July The funny part is after they said my computer was virus free, they were in my computer remotely and the virus was still there [redacted] could not understand Regards, [redacted]
customer sent a letter requesting for a refund of $at my previous addressThat letter never came to us, we have honored customer request and refunded the money
[redacted] - you don't active have contract with PCHealthline. The contract with PCHealthline ended on 07/20/2016. Please check with the your credit card company the name of company who has the contract with you. Thanks.
Complaint: [redacted]
I am rejecting this...
response because: I paid $599 of July 2016, to continue coverage for 3 years. Therefore I was covered at the time of there deceit. Why did they remote into my computer, if payment was not made. They could not understand how with a virus protection plan I got a virus. I will contact my credit card company to show there was a charge made in July 2016. The funny part is after they said my computer was virus free, they were in my computer remotely and the virus was still there. [redacted] could not understand.
Regards,
[redacted]