Dad's Auto Sales

We agree Mr [redacted] signed a legal and binding contract with Heliocol Green Energy Incon May to have a solar heating system installedMr [redacted] was aware of the three day right to cancel the purchase as he signed the documents that stated he has a “Three Day Right to Cancel the Purchase” at the time of the sale On June 30th, over days after agreeing and signing the contract, [redacted] emailed requesting to cancel because of other cost increases that were not related to his contract or us We promptly responded about the cancellation clause in the contract and informed that we have paid out expenses toward his purchase We offered options to have the system installed at a later date or he could transfer the deposit to any other service or product we provide without a penalty for up to a yearOn July 10, upon his return from a vacation in Hawaii, [redacted] emailed that he decided to do other landscaping and tile work now and would do the solar later [redacted] then phone called the office and said he changed his mind on the solar system altogether We again reminded him of options available and that he is beyond the right to cancel and void a contract and that we have incurred expenses related to his project [redacted] ***’s demand to cancel his contract is improper stating He now “Simply Changed his Mind” The wording on the contract is designed to legally protect BOTH parties to thoroughly complete the purchase agreement and contract description [redacted] is attempting to force a refund with complaints to the Revdex.com, [redacted] , [redacted] and [redacted] even though [redacted] is at fault [redacted] has even written that he would feel a sense of equality if he can get only one person to change their mind on not selecting Heliocol West (Green Energy Inc) Although we are willing to continue working with [redacted] to resolve this issue, we stand firm that his other cost increases, not related to Green Energy Incis not an acceptable reason to cancel our contract

Dear Revdex.com Mr [redacted] claims he contacted our sales representative four times, but did not receive a replyAccording to our records, all phone calls and emails were promptly responded to According to our correspondence, we wrote Mr [redacted] a proposal for solar panels in 10/Mr *** signed the contract 07/31/and the system was installed 8/11/ Shortly after installation, Mr [redacted] requested an upgrade his existing pool controller to add a wireless remote control (POD)This new work required additional time because it was necessary for the manufacturer to perform the upgrades to allow operation of a POD On 9/15/17, Mr [redacted] signed an addendum to upgrade his existing controller to add a wireless POD for a total cost of $The update and the wireless POD control system were in place and operational by 9/21/ I called Mr [redacted] regarding his Revdex.com complaint on 9/25/He told me he was happy with the equipment and workmanship, but that he was upset with our sales representativeI asked why he filed a complaint with the Revdex.comMr [redacted] said that while in China, he woke up at am to contact us, but we were not available and that as a result, we should “pay.” Mr [redacted] told me that in order for him to remove the Revdex.com complaint, I would need to send him an email stating that we are providing him with he POD and control update free of chargeMr [redacted] also told me, “My wife works for a home owners association and she will direct bad reports about your company to her association.” Mr [redacted] claimed he has “played both parts of the Revdex.com before” and that he knows how to work around the processMr [redacted] further stated that we should “give him the POD for free or that we will wish we had.” Based on documentation we are able to provide, we believe our work and communication were professional, prompt and thoroughTherefore, we see no reason for this complaint being filed and we plan to pursue collection for our services