We are aware of his lack of satisfaction with our service [redacted] car was "sitting for one year" and purchased the least expensive package we offer which is $With this package we do not physically touch the car it just simply goes through the carwash [redacted] unrealistic expectations for a $carwash on a vehicle that hasn't been washed in at least a year is unreasonableHis behavior at the location was irrational Along with the irrational behavior at the location he immediately went to social media and made a unprofessional and a biased post on [redacted] In regards to [redacted] problem with us "not upselling him to a different plan" We offer packages for everyone's budget and needsWe have never been a high pressure sales companyOur multiple menu boards explain what each package includes According to his [redacted] post/message he sent "at this point a refund of six dollars or a second trip through the carwash will not make me happy." As of Friday March 4th [redacted] messaged us on [redacted] saying "I made a mistake by posting while I was angryI should have simply contacted the owner with my complaint." At this point we would be happy to refund his $excluding interestHe has not contacted us at this point
We are aware of his lack of satisfaction with our service [redacted] car was "sitting for one year" and purchased the least expensive package we offer which is $With this package we do not physically touch the car it just simply goes through the carwash [redacted] unrealistic expectations for a $carwash on a vehicle that hasn't been washed in at least a year is unreasonableHis behavior at the location was irrational Along with the irrational behavior at the location he immediately went to social media and made a unprofessional and a biased post on [redacted] In regards to [redacted] problem with us "not upselling him to a different plan" We offer packages for everyone's budget and needsWe have never been a high pressure sales companyOur multiple menu boards explain what each package includes According to his [redacted] post/message he sent "at this point a refund of six dollars or a second trip through the carwash will not make me happy." As of Friday March 4th [redacted] messaged us on [redacted] saying "I made a mistake by posting while I was angryI should have simply contacted the owner with my complaint." At this point we would be happy to refund his $excluding interestHe has not contacted us at this point