Dad's Home Repair & Excavation

We are gathering photographs, as well as statements from the contractors retained to repair the damage done and properly complete the home remodeling projects.As to MrD [redacted] 's statements:The work in the garage was not completed because it was commenced too late in the season and could not be completed in a timely manner.Initially, the garage floor did look good - in that the floor paint was attractive.Later, when the floor began to heave and become not level because of freezing temperatures before it could properly set, the garage floor became less attractive.The photographs will show how water flows to the side walls of the garage and how there is now a growing gap between the concrete and the cinder blocks.It is obvious that the payment schedule was intended to coincide with the three phases / three projects outlined in the contract.Why else would there be a multiple payment schedule ?If the payment schedule was a strict chronology, why did MrD [redacted] not demand his next payment on January 2nd ?The answer is obvious - MrD [redacted] was not in compliance with the schedule outlined in the contract / was not completing the work in the time frame in which he had predicted / anticipated.Most contacts simply specify a down payment and a payment upon completion.Again, down payment and deposit are not synonymous - and the contract states that only down payments are not refundable.Photographs will show that the sump pump is not easily accessible - or even reasonably accessible.If it was, perhaps MrD [redacted] would have replaced the sump pump as discussed - prior to abandoning the project.Thank you again for your time and consideration[redacted] and [redacted]

I am rejecting this response because: I did respond to every message I received from Bob I cannot prove that as it is on my phone as text messages and I cannot get them to this location This is the same excuse that I received from him at least 7-times for text messages and voice mails Always saying he did not get my messagesIf I find a way to get the text messages from my phone to this complaint I will do that within the next days Regards, [redacted]

I will send the refund of $1,to your lawyer by the 5thI am sorry for any inconvenience

It is possible that the Revdex.com may consider our response to be late.As the tenth day following our receipt of MrD***'s response from the Revdex.com occurred on a Sunday, we believed we had until the next business day to respond.If this response can not be considered as part of this complaint, then we request that the documents from our previous complaint, as well as this document, be utilized to initiate a new complaint.Attached are the contracts for the two projects.Each contract indicates that the work is to completed in a workmanlike manner according to standard practices.As it is obvious that the work was not performed in a workmanlike manner - Dad's Home Repair is in breach of the contract.With respect to the contract regarding the garage project - the work remains incomplete.The drywall was not fully finished and the walls were not painted.The floor is not level - but rather it is humped in the the middle.This results in any liquid on the floor draining to the sides of the garage - rather than outward / down the driveway.There are no drain lines trenched into the floor to prevent water from going to the sides.Additionally, the concrete is already beginning to pull away from the cinder blocks.It would appear that, perhaps, the work was started too late in the season, which resulted in the floor settling unevenly and the weather becoming too cold to complete the project in a timely manner.This is borne out by the fact that we had to run a space heater in the garage in order for the drywall mud to dry.It is likely we will have to have professionals come in to level the garage floor, trench in drain lines and complete the unfinished work on the walls / ceiling.With respect to the multiple home improvement / remodeling projects - again, the work remains incomplete.Three projects are outlined in the contract - the hallway / backroom project, the downstairs bathroom / laundry room project and the master suite project.It was made clear that the payment schedule was meant to coincide with the beginning or end of each project.The first project was nowhere close to completed when additional funds were requested - thus those funds can not be considered a down payment, but rather an advance.On the contract, MrD*** identifies this payment as a deposit, not as a down payment.By definition, down payments are monies provided prior to delivery of goods or the onset of work.In this case, the work (such as it was) had commenced and was less than one third complete when additional funds were requested.Whether the money was an advance or a deposit - it was money paid for services not rendered and we are entitled to the return of that money.When it became apparent that not even the first project would not be completed prior to a planned trip out of the country to attend our exchange student daughter's wedding, we requested that work discontinue prior to our departure on March 1st and start back up at the beginning of April.MrD*** arbitrarily chose a breaking point in the work - in early February.He abandoned the project well before a cessation of work was necessary by our request - even though there was more work that he could have completed prior to March 1st.He erected the shelving in the hallway - in an attempt to hide the fact that he did not finish the walls behind the shelving.He put up the shelving in the hallway without first installing the flooring - resulting in a considerable gap between the shelving and the ceiling.He erected the shelving in such a way that it will be near impossible to access the sump pump - should it need repair or replacement.There was time before our departure to do the work fully and properly - but MrD*** either declined to do so or did not have the skills to do so.Or, perhaps, he just did everything in a rushed and slipshod manner in an effort to appear to have accomplished something.MrD***'s contention that we said we would be doing the painting and staining ourselves is ludicrous.We offered MrD*** the opportunity to include the painting / staining in the contract - but he declined.As he would not be painting the back room or staining the shelving - we obtained an estimate from a painting company we had used previously.That contractor informed us that the room was not "paint-ready" and referred us to a professional who could perform the work required before painting could be done.Bringing up this matter for contention is simply MrD***'s reaction to his work being revealed as amateurish - so poorly executed as to require professional intervention.MrD***'s references to "paranoia" are unfounded.Without prior notice, MrD*** brought a strange man into our home, supposedly to assist with the work.He never indicated that the man was a bonded/licensed/insured employee and provided no information about him.The man appeared disheveled and unkempt, with holes in his shoes.From what we observed, he appeared to be undergoing some sort of on the job training.He did some cleaning in the construction area and carried a lot of materials in and out of the house.At one point, we saw him being trained regarding how to apply drywall mud.Soon after this stranger began working at the house, MrD*** wanted me to travel with him to pick up additional construction supplies - leaving the stranger at the house, attended only by MrD***'s co-worker.As we knew nothing about this man and had not left the house unattended during construction previously - it was normal, not paranoid, to experience some apprehension at the idea.Regarding our coming into the construction area to check on the status of the project, we would think that keeping oneself apprised of the status of the project is the right of every homeowner - not paranoia.In light of the fact that drain lines had been damaged and the sump pump had been left unplugged - some additional vigilance could hardly be described as anything other than warranted.Though MrD*** contends that the drain line was temporarily repaired and replaced the next day - that was not the case.It was we and not MrD*** who discovered the damage to the drain line - upon seeing that water had pooled in the construction area.When we brought this to MrD***'s attention, he replied - "Oh, yeah, I thought I might have nicked that pipe".A temporary repair (duct tape) was performed that day.Replacement of the drain line did not take place for at least a week or two.We believe that the replacement drain line was installed improperly.MrD*** set it up so that the clear plastic drain runs in front of the box for an electrical outlet.It is not set at a proper incline / does not drain properly.We have to lift the drain line by hand for the water to descend.The drain line is pinched under the hallway wall - as the trenching for the drain line was performed after the wall was installed as opposed to before.MrD*** references to a "nervous breakdown" are ridiculous.While working up the contracts, MrD*** had assured us that he would tarp off everything and isolate the construction area from the rest of the house.Several days after work commenced, MrD*** abruptly announced he needed an electrician at the house - "now / today".Luckily, we have a good relationship with an electrical company and were able to get someone out to the house quickly.Soon after the electrician arrived, MrD*** began cutting cinder block without tarping off the work area and without giving us the opportunity to remove or drape any of the furniture / appliances.When we started seeing clouds of cinder block dust coming up the stairwell - we immediately began hanging up curtains and drapes to prevent further spread of the dust.Once that was done, we went downstairs to see what was going on.Cinder dust had thickly covered the washer / dryer, the furnace, a treadmill, two entertainment centers, two end tables, a coffee table, a couch and artwork.The electrician's tools, equipment and supplies were also coated in damaging cinder dust.We began moving things as far away from the construction as possible and / or draping them with sheets or curtains.Once these things were out of harm's way, we expressed our dismay and disappointment to MrD***.This dismay pertained mostly to the mess - though the abrupt need for the electrician was mentioned as part of our assessment of MrD***'s general mishandling of the project. Emotions were high and profanity was used.The duration of this conversation was approximately minutes, a half hour at most - nothing that could be considered a substantial delay.Later that day, and the next day, apologies were made for the display of emotions and use of profanity.This event hardly constitutes a "nervous breakdown".There was no psychological consult, nor a mental health facility admission.To the best of my knowledge, MrD*** does not have a degree of any sort in medicine or mental health - so is likely not qualified to make such diagnoses as paranoia or "nervous breakdown". It should be noted that this incident occurred very early in the project and well before any mention of putting a pause of the work during the month of March due to our planned trip.MrD*** contends that they isolated the construction area.The initial draping off of the stairwell and entryway to the construction area was performed by us (as described above) when the work suddenly became extremely messy.Several weeks later, he placed a plastic tarp over one area of hallway - to prevent the spread of dust to the furnace.This was done only after MrD*** had been advised that our furnace had been damaged by cinder dust to the point that it required repair and that we would be unable to continue work on the projects if we incurred the expense of replacing our furnace.MrD***'s contentions regarding the sump pump are inane.It is common knowledge that if a contractor unplugs something (particularly something as vital as a sump pump) then the onus is on them to plug it back in.If they did not want to unplug the sump pump, there were outlets in the living room that could have been utilized through the use of an extension cord.When the failure to plug in the sump pump was brought to his attention, MrD*** apologized and assured us that it would never happen again.He and his co-worker joked / teased each other about making sure the sump pump was plugged in after that episode. Some days later, we were downstairs in the construction area as they were wrapping up for the day and preparing to leave.We noticed that the sump pump was again unplugged We asked them if they had done all "final checks" before leaving and they replied "yes".We then pointed out the unplugged sump pump.They sheepishly apologized and plugged it back in.They went out the door joking / teasing each other about the incident.MrD*** has mentioned a willingness to make things right.If MrD*** had the skills to do the job correctly, he should have done things properly in the first place.He mentions being no longer welcome in our home.That is accurate - in that we do not think he is able to do the job he contracted to do - so it is now up to us to find someone who can.MrD*** mentions his good standing with Home Advisor. We are aware of at least one other of his customers who has refused payment or requested payment returned.Additionally, the reviews regarding MrD*** on Home Advisor all pertain to small projects, not major remodeling.We contend that this is even more evidence that, with respect to our projects, MrD*** bit off more than he could chew / was out of his league.Finally, it was a poor choice for MrD*** to contend that the delays in the project that occurred during late December / early January were "health related' - as this is patently untrue.During that time, MrD*** was in the midst of multiple personal problems which, in a very unprofessional manner, he communicated to us at great length.It would be inappropriate to share the details in a public forum.However, should the details be required, we can provide them through more private means.Thank you for your time and consideration.*** and *** ***

I am rejecting this response because: I did respond to every message I received from Bob. I cannot prove that as it is on my phone as text messages and I cannot get them to this location. This is the same excuse that I received from him at least 7-times for text messages and voice mails. Always saying he did not get my messages. If I find a way to get the text messages from my phone to this complaint I will do that within the next days.
Regards,*** ***

To the complaint, as stated before the work in the garage including another coat of mud and painting was not finished due to customer not wanting us back in there home The concrete in the garage was installed in the same manner it was when tore outThe homeowner has showed off the concrete floor to other contractors that have came in to do work, including the electrician and the door guy they used The concrete can not pull away from the wallThere is control joints that run all the way around the garage to prevent any damage to wallsThe work was completed and we were paid in full for the entire project after they looked over the work In the contract there is nowhere that states separate fazesThe deposits were shown to them before they even signed the contractIf there was something wrong with the contract before we started or the deposits Mrs*** should have said something at the time since she was once a legal aidWhen I talked to her and her husband her husband said that we owe them the depositIf you look at the contract they have sent you, you will se the check number and also it stating deposit. We never once joked about the sump pump being unpluggedWe would double check each other everyday to make sure it was plugged inUs bringing a worker in to work with us as a labor we shouldn't have to sit them down with a homeowner for an interviewMost people when you work do get holes in the steel toe of your bootThe sump pump is accessible to anyone there is a door that opens up to itBefore we left the last day I did a walk through with Mr.*** and everything was fineThe sanding and painting is not in the contractNeither is the sanding and staining of the book shelf If you need anything else please let me Thank you Bobbie D***

I am more then willing to adjust the door in the main bathroom and also see what the issue is with the groutThe last contact I had with customer she never responded back to the time I said I could get thereSo we never went overIf the customer is willing I am more then willing to come and take
care of the work we have performed

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me at this timeBob did come on 3/31/and level the door, add grout to the floor of the shower, affix rubber to the tile under the door and secure the drain cover. I do agree that the items were repaired at this time but it may take a month or two to be sure that there are not any issues with the actual work. I took months when he initially did the work before there were problems the first time.Regards, *** ***

We are gathering photographs, as well as statements from the contractors retained to repair the damage done and properly complete the home remodeling projects.As to MrD***'s statements:The work in the garage was not completed because it was commenced too late in the season and could not be completed in a timely manner.Initially, the garage floor did look good - in that the floor paint was attractive.Later, when the floor began to heave and become not level because of freezing temperatures before it could properly set, the garage floor became less attractive.The photographs will show how water flows to the side walls of the garage and how there is now a growing gap between the concrete and the cinder blocks.It is obvious that the payment schedule was intended to coincide with the three phases / three projects outlined in the contract.Why else would there be a multiple payment schedule ?If the payment schedule was a strict chronology, why did MrD*** not demand his next payment on January 2nd ?The answer is obvious - MrD*** was not in compliance with the schedule outlined in the contract / was not completing the work in the time frame in which he had predicted / anticipated.Most contacts simply specify a down payment and a payment upon completion.Again, down payment and deposit are not synonymous - and the contract states that only down payments are not refundable.Photographs will show that the sump pump is not easily accessible - or even reasonably accessible.If it was, perhaps MrD*** would have replaced the sump pump as discussed - prior to abandoning the project.Thank you again for your time and consideration.*** and *** ***

To the complaint, as stated before the work in the garage including another coat of mud and painting was not finished due to customer not wanting us back in there home The concrete in the garage was installed in the same manner it was when tore outThe homeowner has showed off the concrete floor to other contractors that have came in to do work, including the electrician and the door guy they used The concrete can not pull away from the wallThere is control joints that run all the way around the garage to prevent any damage to wallsThe work was completed and we were paid in full for the entire project after they looked over the work In the contract there is nowhere that states separate fazesThe deposits were shown to them before they even signed the contractIf there was something wrong with the contract before we started or the deposits Mrs*** should have said something at the time since she was once a legal aidWhen I talked to her and her husband her husband said that we owe them the depositIf you look at the contract they have sent you, you will se the check number and also it stating deposit. We never once joked about the sump pump being unpluggedWe would double check each other everyday to make sure it was plugged inUs bringing a worker in to work with us as a labor we shouldn't have to sit them down with a homeowner for an interviewMost people when you work do get holes in the steel toe of your bootThe sump pump is accessible to anyone there is a door that opens up to itBefore we left the last day I did a walk through with Mr.*** and everything was fineThe sanding and painting is not in the contractNeither is the sanding and staining of the book shelf If you need anything else please let me
Thank you Bobbie D***

I am happy to report that Dad's Home Repair has credited us for the garage door so we are now reporting that this issue is resolved to our satisfaction. Additionally, this company has
responded promptly to a second warranty request and has kept all further appointments. They arrived on time to fix the warranty issues which are repaired to our satisfaction. Please show this complaint as closed and that we are now satisfied with the resolution and service. Best regards,*** ***

Revdex.com received phone call from business stating consumer's complaint has been addressed

This email is to contest the complaint filed by *** and *** ***We know there have been allegations made by home ownerThe facts are in the contractWe took a deposit, not a cash advance from them, which was due by homeownerThe homeowner changed schedule for project and told us they
would be leaving us without work for a month so they could go on an international trip, leaving us to hurry to fill our schedule along with hurrying to complete project sooner than anticipatedHomeowner not only broke the contract by changing timeframe for completion but consistently expected other work to be completed that was not included in contractThe homeowner has had us do multiple projects prior to this contractThe dissatisfaction from homeowner was never apparent to us until two week after completing project, there were no complaints from her until thenAlso due to the homeowner changing the timeline, it forced us to hire another person to help us complete the projectDuring this time the home owner became paranoid and was constantly keeping tabs on himDuring the time we were there the home owner would be down in the basement with us checking on every step of the projectIf there were complaints the homeowners never made themThe home owner has stated two different amounts and start dates to Ohio Attorney General and to the Revdex.comThe contract clearly states the full amount of contract and deposits, also when deposits were dueAlso includes the date the contract was signed and startedPlease read the bottom of the contract on page one as it states, By signing you acknowledge that down payment is non refundableRefunds may be made by contractor if something happens out of there controlBefore we left we advised the homeowners that if there were any problems with anything to contact us, by the email sent to us we were not welcome back into their homeWe were more then happy to make sure they were satisfied with everything as we have with other customersThis is reflected by our ratings on Home Advisor, as we are rated one of there elite service pros. In light of allegations we want to contest the following points against homeowner's allegations:1) When we were writing the contract with the home owners they stated they would sand and paint the hallway as well as the room in basementAlso stated they would sand and stain the book shelf in hallway, to keep cost down Once we were close to completing the hallway and basement room, they decided to contact another contractor to sand and paint the room and stain the book shelf.2)The drywall in the garage did need another coat of mud over seamsWhen we were working there the temperatures were below freezing, and we could not keep the room above freezing to re-mud the drywallAlso the drywall on the ceiling in the garage is sag resistantIt was agreed upon the home owners and us to finish the garage when we came back to start the next part of the project.3) The door ways that were installed on the hall way and going to room in basement were installed to the width that was agreed upon with home owners.4) Home owner stated that we failed to cover furniture and tarp offWe had a drape on the door way to stop debris from going anywhere and also had a fan in the window to remove dust and dirt particles from entering anywhere else in homeThe home owner failed to move furniture and cabinets from the work area, knowing months ahead of time when project was to begin.5) We isolated our work area as much as possibleHome owner covered the furniture in the basementThe cold air intake could not be covered or it would have done damage to furnace.6) The condensation line from the water heater was cut by accident and repaired temporarily, until we came in the next day and installed new line for the condensation line to sump pump. 7) We do take responsibility for not plugging in the sump pumpIt was left unplugged by accident only because that was the only source of power because the electrician had the power cut where we were workingThere was no damage caused by this over sight.8) For the allegation number the work was postponed due to Christmas and New Year, also for health reasonsWe returned to work a week after new yearThis was a two week delayWe were on schedule for all the work to be completed in the time that was stated to the home ownersThe postponement of the job was the home owner stating they were going to there exchange students wedding in AprilAlong with this they were going to take a international trip which would push back the time for us completing the job on our schedule.9) The request for additional funds were not a advanceThe second payment was from our contract which was a depositThe total amount of deposit from them was $8,The amount should have been $10,per contract that was actually dueWe as the contractor changed the deposit amount to allow for additional funds at the end of project since homeowner was delaying project completion date.10) We never misrepresented ourselves on the depositThe deposit was due on January 2nd, We did not collect the deposit until two weeks laterWe had to start giving bids to other clients due to home owner changing the schedule on us and leaving us without work for over a monthWe communicated to them every step of the way, from the time we were going to be there and the days we wouldn't be thereAlso finishing the second step of the project weeks ahead of her desired completion date.11) Homeowner was aware of timeline, but since homeowner changed completion date which had been scheduled with contractor for months we then had to scurry to complete project which meant we had to quickly contact an electrician so that our work could continue per homeowners new timelineOnce project began to move quicker than anticipated by homeowner she had a nervous breakdown which slowed project and then came back to apologize the next day for behavior.If there are any questions please feel free to contact us. Thank you Bobbie D***