Dada Entertainment, Inc.

Review: I had inccurred 2 unauthorized charges of $9.99 each for a total of $19.98 to my rogers phone account. I was told partial refund only available

my rogers account #: ###-###-#### had inccurred 2 monthly charges of $9.99 each month for a total of $19.98. I had not authorized these charges nor had properly suscribed to their services. I sent a request for a refund and they mentioned that I may only get a partial refund back.Desired Settlement: I would like to have the unathorized charges of $9.99 x 2 = $19.98 plus taxs refunded back to me. I just want to get my money back for something that I did not pay and want for.

Business

Response:

Review: They offer free ring tones and bill you without your knowledge to the wireless carrier.Desired Settlement: Refund my $9.99 and stop trapping people. As I a adult I clearly read all that I requested and was given notice on. There was no notice of any charges. I can only hate to see all the victims that are to young to make complaints.

Consumer

Response:

At this time, I have not been contacted by Dada Entertainment, Inc. regarding complaint ID [redacted]. But I was able to have my wireless provider, [redacted], remove the charges from my bill. This was thanks to them reviewing the information that we got from the Revdex.com.

Sincerely,

Business

Response:

Dear [redacted],

Thank you for your patience.

I am writing to provide answers to your inquiry regarding the Motime.com subscription associated with mobile number +[redacted]. I understand from the information provided in your case that there was confusion regarding the subscription fee for our service at the time your subscription was initiated on

6/**/2013 when you downloaded our ringtone for the title “Suit and Tie” by Justin Timberlake.

Our subscription fee is defined during sign up process which has been reviewed and approved by your wireless carrier (Sprint). The subscription to our service consists of the following double opt-in process:

You, or someone with physical access to your phone, were most likely browsing the internet or using an application on your phone and saw an ad for the ringtone provided through our Motime.com Application.

After clicking the ad, you were brought to a page where the terms and cost of the service were displayed explaining that Motime.com is a billed as a subscription services at $9.99/month. In order to subscribe, you first had to click the button to initiate the subscription. The page then refreshed and you had to click again to confirm. The cost and terms of the service were displayed at each step of the 2-click sign up flow.

After completing the sign up, your phone accessed the homepage of the service and displayed a popup with instructions on how to save the app on your phone. A welcome message was also sent to your phone containing pricing and customer support information.

A subscription cannot begin without this double opt-in process and this double opt-in process cannot be completed without physical access to the phone. When this process is completed, we sent a text message outlining the cost of our service and opt-out information. This text, in addition to confirming the subscription fee, also contained a toll-free customer service phone number to call if there were any questions related to the subscription.

The subscription associated with the number +[redacted] was cancelled as of 7/**/2013. Our last and only charge was on 7/**/2013. There were no further charges beyond the corresponding billing cycle. Please note, due to the difference in billing cycles between our service and your carrier, the charge may not have been printed until your next invoice. As a courtesy, we took the liberty of permanently blocking your number from our computer system to prevent any future subscriptions to our service.

As you had stated in your case that you've already received a refund from your wireless carrier, it appears that everything has been done already to resolve the situation.

We hope this helps to clarify how your subscription began with us, how the subscription terms were displayed at the time of sign up and what was done to cancel the subscription and close your case.

Best Regards,

Customer Service Manager

Motime.com /Dada Entertainment Inc.

Business

Response:

Dear [redacted],

Thank you for your patience.

I am writing to provide answers to your inquiry regarding the Motime.com subscription associated with mobile number +[redacted]. I understand from the information provided in your case that there was confusion regarding the subscription fee for our service at the time your subscription was initiated on

6/**/2013 when you downloaded our ringtone for the title “Suit and Tie” by Justin Timberlake.

Our subscription fee is defined during sign up process which has been reviewed and approved by your wireless carrier ([redacted]). The subscription to our service consists of the following double opt-in process:

You, or someone with physical access to your phone, were most likely browsing the internet or using an application on your phone and saw an ad for the ringtone provided through our Motime.com Application.

After clicking the ad, you were brought to a page where the terms and cost of the service were displayed explaining that Motime.com is a billed as a subscription services at $9.99/month. In order to subscribe, you first had to click the button to initiate the subscription. The page then refreshed and you had to click again to confirm. The cost and terms of the service were displayed at each step of the 2-click sign up flow.

After completing the sign up, your phone accessed the homepage of the service and displayed a popup with instructions on how to save the app on your phone. A welcome message was also sent to your phone containing pricing and customer support information.

A subscription cannot begin without this double opt-in process and this double opt-in process cannot be completed without physical access to the phone. When this process is completed, we sent a text message outlining the cost of our service and opt-out information. This text, in addition to confirming the subscription fee, also contained a toll-free customer service phone number to call if there were any questions related to the subscription.

The subscription associated with the number +[redacted] was cancelled as of 7/**/2013. Our last and only charge was on 7/**/2013. There were no further charges beyond the corresponding billing cycle. Please note, due to the difference in billing cycles between our service and your carrier, the charge may not have been printed until your next invoice. As a courtesy, we took the liberty of permanently blocking your number from our computer system to prevent any future subscriptions to our service.

As you had stated in your case that you've already received a refund from your wireless carrier, it appears that everything has been done already to resolve the situation.

We hope this helps to clarify how your subscription began with us, how the subscription terms were displayed at the time of sign up and what was done to cancel the subscription and close your case.

Best Regards,

Motime.com /Dada Entertainment Inc.

Review: Erroneous charges to wireless bill of $9.99 per month ($10.73 with taxes) for 7 months. Charges are for "GameSub: Motime. Ringtones Wallpapers and more" Never subscribed for these services and company won't remove the charges. Contact information for company website ( [redacted]) listed on phone bill show up as unavailable or does not exist when searched. Company appears to be scamming unsuspecting mobile phone users with bogus services.Desired Settlement: Apology and refund of charges including taxes of $75.11.

Business

Response:

Review: [redacted] charged me 4 months through Rogers, my service provide, without my knowledge. The way they are doing business is pure cheating. I want a full refund.Look at the screenshot, I never looked at these kind of spam messages.[redacted]Desired Settlement: DesiredSettlementID: Other (Requires Explaination)

Full refund.

Business

Response:

Review: I use Sprint for cell phone service. I recently looked at the bill and noticed a $9.99 charge for a service that I did not order or use. Not sure how this company charges through my cell phone carrier without authorization; however, the charges have happened and I am not sure if this is a one-time charge or possibly reoccurring. I do not want any services from this company nor have I ever used their services.

Below are the charges to Sprint account:

Dada Entertainment: Multi media - 32000 [redacted].com -11/** $9.99Desired Settlement: Have the $9.99 refunded to me and no further charges from this questionable company.

Business

Response:

Review: [redacted] keeps texting me this: [redacted]: U get new credits this week! 15 credits/mo for Tones&More! TxtHELP4help,Stop2quit.$ 9.99/mo subscription, Msg&data rates may apply, Next renewel 08/**.

So I texted STOP to them and they keep sedning this back: [redacted] Your subscription has been canceled. No more charges will apply and no more messages will be sent. For help call ###-###-####. I even called this 800 # and when you punch in your phone # to be removed from there text emssages it hangs up on you and never transfers you to a representative like it says it will. Its a huge scam.Desired Settlement: For them to stop texting me every week and so they dont try and charge me & my carrier Verizon for music I didnt want to buy.

Business

Response:

Review: This complain is to MoTime.com , My wife has been charged for 4 months on her phone [redacted] ,she never requested any service from this company never download anything, she doesant even speak english, she only has me as a contact on her phone and she doesant even uses her internet on the phone cause we have internet at home. she never ever hear about this company, I dont know even how they got her number, once I am the only person in USA that she knows. I am feeling rip off. I know it is only 40 usd, but I could pay a lot more if I did not realize it quickly, I though it was weird 10 usd overcharge on our phone bill every month, so I called t-mobile and they told me about this company. Now, can you imagine how many people gets a txt msg and they add this service by click "ok" without they know what is that about? I want to be refund for those 4 months, and I already asked t-mobile to remove this service from my wife's phone. I am really mad with this company. Dont even know how they got my wifes phone,probably it is a scam and t-mobile is the one who provides their customers phones , I contacted t mobile and they told me that this company probabily txt my wife and once she did not returned to cancel she is automatcly agree with their services. It is ridiculous. This company is doing that with a lot of people I saw many complains online . I dont know how the government allows this pratices so unethical. If they dont refund me those 4 months I will take this company to small claim for the privacy invasion. They have no right to txt my wife or me.Desired Settlement: 40 usd refund and never txt me again !!!

Business

Response:

Dear [redacted],

Thank you for your patience.

I am writing to provide answers to your inquiry regarding the [redacted] subscription associated with mobile number [redacted]. I understand from the information provided in your case that there was confusion regarding how the subscription was initiated. I have reviewed the account history for the subscription and I was able to find the following information to answer your questions.

The subscription was initiated via the web on 3/**/2013 when a ringtone for the title “Diamonds” by Rihanna was requested. Before the download can commence, a double opt-in sign up process approved by your wireless carrier ([redacted]) must be completed. The subscription to our service consists of the following double

process:

Step 1: You, or someone with physical access to your phone, were most likely searching for ringtones or lyrics on the Internet when you clicked on a link advertising ringtones. After clicking the ad, you were brought to a page, which included the price and offer information, where you selected your carrier.

After selecting the carrier, a new page loaded with a section where the phone number can be entered. This page also included information regarding the price and terms of the monthly subscription. After submitting the mobile number via the form, a text message was sent to the phone. This text message contained a unique PIN along with information about the price of the service. This message was sent only to you and on your phone.

Step 2: To complete the double opt- in process required to begin the monthly

subscription:

You either entered the PIN on the web page or you replied OK to the text message on your phone which contained the unique PIN.

A subscription cannot begin without this double opt-in process and this double opt-in process cannot be completed without physical access to the phone. When this process is completed, we sent a text message outlining the cost of our service and opt-out information.

As a courtesy, we sent monthly renewal reminder text messages directly to the mobile device connected to the number [redacted] which contained a breakdown of the subscription price, instructions for cancellation, and a toll-free customer service phone number to call for support.

The subscription associated with the number [redacted] was cancelled as of 7/*/2013. The final charge was processed on 6/**/2013. There were no further charges beyond the corresponding billing cycle. Please note, due to the difference in billing cycles between our service and your carrier, the charge may not have been printed until your next invoice. As a courtesy, we took the liberty of permanently blocking your number from our computer system to prevent any future subscriptions to our service.

We hope this helps to clarify how your subscription began with us and what was done to cancel the subscription and close your case.

Best Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

nobody ever click on this website , this phone belongs to my wife she doesant speak english , it is a scam website, people need to be aware.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Review: My issue includes the fact that my telephone number was sent to a "third party" company for some type of subscription. There is a charge of $13.00 per month for this "service". When checking my bill, it shows a 13.00 charge from a "third party" service for the past few months. I was shocked. I contacted [redacted] for an explanation on why I am being charged. They explained that I subcribed to a service (using my telephone number) and they cannot prevent the company from continuing to charge me. [redacted] provided the company's name and contact information, [redacted]. I explained that I did not request this service and I do no authorize the charges, please cancel. [redacted] refused and said they have no control over the charge, I need to contact [redacted] directly. I contacted [redacted] and they refused to allow me to speak with a Supervisor. They also requested my email and mailing address to send a "refund". The agent, did not tell me the amount I would be refund but pressured me to provide my mailing address, I refused but provided my email address. A few days later I received a email requesting my mailing address again, so my "refund" can be processed so a cheque mailed directly to me. No where in this email did I see the amount I was being refunded. I've tried calling back and still cannot speak to a supervisor at [redacted]. Both companies are giving me a hard time and all I want is this company to stop billing my cellphone bill. I am really disappointed with [redacted] and if I wasn't stuck in a contract I would definately go with a copmany that can actually helps their customers. I've had the same cell phone number for years and do not want to change it, but with all the issues i've experienced I may have to. My advise, be diligent when checking your bills!

Product_Or_Service: Other /Samsung S5/Business Plan

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (Requires Explaination)

I would like the [redacted] company to stop charging my telelphone number for a subscription I know nothing about and have never used. I would also like to be refunded for the months I was charged, as I've never used [redacted]'s service(s). For future, it would be nice for [redacted] to cancel something like this if the customer calls in the cancel or to contact the customer if "third party" charges are being billed to a [redacted] customer.

Business

Response:

Dear [redacted],Thank you for your patience. We have reviewed the history of the Motime subscription to the mobile number +[redacted].As of December **, 2014 the number +[redacted] wasunsubscribed from the service. The last billing was done on December **, 2014and no further charges were processed beyond that date. In addition, the numberwas blocked from our system to ensure that it cannot be subscribed again.To review, the subscription was initiated through the following process:Step 1: Someone with physical access to the phone was most likely browsing theinternet when they clicked on a link advertising our service. On that page, theperson with physical access to the phone entered the phone number +[redacted],and clicked a Confirm button to be sent a unique PIN. On the same page thatcontained the Confirm button, the terms and conditions of the service weredisplayed ([redacted].) Motime is a paid monthly subscription service which offers ringtones,wallpapers and games. The service is billed to the phone bill in the amount of$10.00/month message and data rates may apply.Step 2: The person with physical access to the phone was then sent a textmessage from our service. The message was sent to the mobile device linked to +[redacted]and it contained a unique password. This password was sent only to the devicelinked to +[redacted]. Only by entering the unique password back on to our website,was the subscription initiated. A subscription cannot begin without this double opt-in process described above.After this process is completed, Motime sent a text message to the mobiledevice linked to +[redacted]. That message contained the cost of the service,our toll-free number, as well as opt-out information. Every month for theduration of the subscription a description of the service, its cost, and our customercare center’s toll-free number was included in the carrier’s billing statement.Our call centerwas contacted on December **, 2014 regarding a cancellation and refund request forthe Motime subscription linked to +[redacted]. The reference number for thecall and refund request was [redacted]. The representative escalated the refundrequest to our billing department. As we are a third-party service, we issueall refunds in the form of a cheque. We are unable to do reversals to mobileaccounts for this service. In order to initiate the refund process, a mailingaddress is required. As there was no mailing address available on the refundrequest, on December **, 2014 we sent a message to the e-mail address shared onthe call ([redacted].) In ourmessage, we advised that a mailing address was required in order to proceedwith processing the refund. We did not receive any response to the request fora refund, so no refund was processed as it is not possible to mail a cheque without a mailing address.As a mailing address has been provided in this Revdex.com case, we will proceed with processing arefund for 12 months (monthly subscription fee of $10 + the $3 transport feeapplied by [redacted].) That is a grand total of $156.00. You will receive anadditional refund notification early next week to signal that the cheque hasbeen processed with our bank. Cheques are typically received within 1-2business weeks from the process date. However, as our bank is also located inOntario, it’s likely you will receive it much sooner than that.Regards,[redacted]North America

Review: [redacted] ###-###-#### I did not sign up for this service and I was charged 72 dollars total over a 7 month period.Desired Settlement: $100 for overcharges and time involved.

Business

Response:

Dear [redacted],

It has been brought to our attention that you would like assistance regarding Motime.com charges that were billed to your mobile phone number. We would be happy to assist you in resolving the issue as quickly as possible. We will just need to gather some information that we are currently missing.

We will need to know the ten digit mobile phone number associated with the account that was billed. Unfortunately, this information was not provided to us to investigate your case, and we aren’t able to find the records of your subscription without it. Once we have the mobile phone number, we will expedite a resolution for you.

Please feel free to call us directly at ###-###-#### or you may reach us on our website at http://www.motime.com/help/contactus/.

Thank you for your patience.

Best Regards,

Motime.com/Dada Entertainment Inc.

Business

Response:

Review: I searched for a ringtone on the web and was told it was free from this [redacted] site. I had them send me a specific file to my phone number. It was misleading and I was put on a 9.99 per month subscription I did not authorize nor apply for. The "free" file I did ask for was incorrect. Even if I was tricked into a 9.99 a month service I was not provided the product that I had asked for.Desired Settlement: I do not want to be charged for a monthly subscription I did not authorize. I was not even given the correct "free" item I was promised. I want this company to not charge the 9.99 prescription fee and I desire never to be contacted by them again.

Business

Response:

Dear [redacted],

Thank you for your patience.

I am writing to provide answers to your inquiry regarding the Motime.com subscription associated with mobile number [redacted]. I understand from the information provided in your case that there was confusion regarding the subscription fee for our service at the time your subscription was initiated on 7/**/2013.

Our subscription fee is defined during sign up process which has been reviewed and approved by your wireless carrier (Verizon Wireless). The subscription to our service consists of the following double opt-in process:

Step 1: You, or someone with physical access to your phone, were most likely searching for ringtones or lyrics on the Internet when you clicked on a link advertising ringtones. After clicking the ad, you were brought to a page, which included the price and offer information, where you selected your carrier.

After selecting the carrier, a new page loaded with a section where the phone number can be entered. This page also included information regarding the price and terms of the monthly subscription. After submitting the mobile number via the form, a text message was sent to the phone. This text message contained a unique PIN along with information about the price of the service. This message was sent only to you and on your phone.

Step 2: To complete the double opt- in process required to begin the monthly

subscription:

You either entered the PIN on the web page or you replied OK to the text message on your phone which contained the unique PIN.

A subscription cannot begin without this double opt-in process and this double opt-in process cannot be completed without physical access to the phone. When this process is completed, we sent a text message outlining the cost of of our service and opt-out information.

The service is offered as a subscription package, billed on a monthly basis at

$9.99 for all carriers. Subscribers are billed via Premium SMS: this means users will be charged on their phone bill.

The subscription associated with the number [redacted] was cancelled as of 7/**/2013. Our last and only charge was on 7/**/2013. There were no further charges beyond the corresponding billing cycle. Please note, due to the difference in billing cycles between our service and your carrier, the charge may not have been printed until your next invoice. As a courtesy, we took the liberty of permanently blocking your number from our computer system to prevent any future subscriptions to our service.

We hope this helps to clarify how your subscription began with us and what was done to cancel the subscription and close your case.

Best Regards,

Customer Service Manager

Motime.com /Dada Entertainment Inc.

Review: They say I willingly signed up for ringtones or wallpapers. I would have no desire to do such a thing. I have no children in my home and I have not lost my phone. They cannot tell me what I purchased other than the subscription. [redacted] read through some scripted bla-bla and only repeated himself regardless of the question asked of him. I suppose it is off an ad off the internet, at least that's what they tell me. If they do this several times a day to people each day---wow the $$ they make. I'm sure this won't do a bit of good, but businesses like this need to be dealt with. This type of business should be unlawful. Knowing what you buy is and not liking it is one thing. This is a whole different ball game. Thank you.Desired Settlement: I would like for them to refund the $9.99 plus tax that I was charged from my carrier. Total of $10.77

Business

Response:

Review: On June **, 2013 I was downloading free ringtones from At&t (which is my cellular provider) and a ringtone from motime.com AKA Dada Entertainment was down loaded without my knowledge. On June **,2013 I realized the error and canceled it immediately. I to this day can not tell you which ringtone it was. On July **, 2013 I contacted the company and was told I would not be entitled to a refund. The ringtone was $9.99.Desired Settlement: I am requesting a refund of $9.99 to my cellular phone service ###-###-####

Consumer

Response:

At this time, I have not been contacted by Dada Entertainment, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear [redacted],

Thank you for your patience.

I am writing to provide answers to your inquiry regarding the Motime.com subscription associated with mobile number [redacted]. In your case, you mentioned that you did not recall which ringtone you downloaded through our service, which initiated the subscription. I have reviewed the account history for the subscription and was able to find the following.

On 6/**/2013, your subscription was initiated via the web when you downloaded a ringtone for the track “Suit and Tie” by Justin Timberlake. Before the download was completed, you followed our double-opt in sign up process as approved by your wireless carrier (AT&T Wireless).

The subscription to our service consists of the following double opt-in

process:

You, or someone with physical access to your phone, were most likely browsing the internet or using an application on your phone and saw an ad for the ringtone provided through our Motime.com Application.

After clicking the ad, you were brought to a page where the terms and cost of the service were displayed explaining that Motime.com is a billed as a subscription services at $9.99/month. In order to subscribe, you first had to click the button to initiate the subscription. The page then refreshed and you had to click again to confirm. The cost and terms of the service were displayed at each step of the 2-click sign up flow.

After completing the sign up, your phone accessed the homepage of the service and displayed a popup with instructions on how to save the app on your phone. A welcome message was also sent to your phone containing pricing and customer support information.

A subscription cannot begin without this double opt-in process and this double opt-in process cannot be completed without physical access to the phone. When this process is completed, we sent a text message outlining the cost of our service and opt-out information.

The subscription associated with the number [redacted] was cancelled as of 6/**/2013. Our last and only charge was on 6/**/2013. There were no further charges beyond the corresponding billing cycle. Please note, due to the difference in billing cycles between our service and your carrier, the charge may not have been printed until your next invoice. As a courtesy, we took the liberty of permanently blocking your number from our computer system to prevent any future subscriptions to our service.

We hope this helps to clarify how your subscription began with us and what was done to cancel the subscription and close your case. If you need any additional information, you may contact us directly either by phone at ###-###-#### or through our website at [redacted]

Best Regards,

Customer Service Manager

Motime.com /Dada Entertainment Inc.

Review: My daughter was signed up for a monthly subscription fee of 9.99 dollars after providing her cell phone number. She was not asked for credit card info. If she was, this would have never been a problem. This is the first I've heard about the use of a phone number as a form of payment. This is not acceptable. My wife and I don't give our 16 y/o daughter a credit card or a bank card. We don't allow her to purchase any apps or downloads without our PIN. If phone numbers are a means of payment, we wouldn't give her one and we'd have to tell her to forget our number.Desired Settlement: Refund for past fee of 9.99 and possible future billing of an additional 9.99 (unknown if canceled in time). Stop the practice of being able to charge customers using their cell phone numbers.

Consumer

Response:

No. She was not. She thought she was getting a free ringtone.

Business

Response:

Review: I went to download a ringtone since ive never used the motime site before and it charged my phone account for 9.99 Which is not right. I only had the service for about 2 minutes minutes then cancelled it because it said I would be charged, I didn't know this since I never used the site before and I didn't get a ringtone either, so I was charged 9.99 for no reason. I even sent STOP right after it said 9.99 would be charged, is there any way you can remove this bill from my phone since I did not even get a ringtone that I am being charged for ?Desired Settlement: I would like to get this charge of 9.99 off my phone bill, I am being charged for something I did not purchase and It was without my consent that I was charged.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: 3rd Party charges that were able to access my banking information and charge me for services I did not sign up for all via [redacted]. I've tried calling the 3rd party to retrieve my loses. I've been getting the runaround for weeks now. So now I'll go after [redacted] for full repayment.

Product_Or_Service: Apple //

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (Requires Explaination)

I want to be completely reimbursed for my financial loss.

Business

Response:

Review: I discovered that I was being charged since Feb. 2013 a fee of 9.99 per month for an ifortune service I never signed up for. I do recall being sent a random text but I deleted it as to not be charged. I believe that I was sent an unwanted text to my phone and was signed up automatically for this service without my consent. In addition there was no monthly communication to indicate that each month I was being billed which I feel is deceptive and shows intent to defraud. I want to be reimbursed for each month of charges starting when I was first charged in February. So feb, mar, apr, may, june, july, aug, sept, in total that would be 8 x 9.99 = 79.92.Desired Settlement: I want a refund for being charged for a service I did not want.

Business

Response:

Review: Dear Sir/Madam:I have been a valid and respectable member for this telephone/mobile service via our employer's group plan offers since 2007. I have had very good service and had no complaints until Jan 2013 ( at which point I have noticed) at which point I have notice that I have been paying more than what I am supposed. to my dismay, I noticed $40, $30, $20 sequence a subscribed content service each month. When I requested an explanation and who the subscription was with as my statement does not reveal any name or company details as to who the service subscribed, for what service. They gave me Jamster music download service, which I have never have time for, as I barely use my phone except emergency. Most of the months, I have not used my regular phone minutes other than Text service since last Sept 2012 when schools are open to pick up my kids. I had to contact Jamsters to demand the reimbursement of $40. Later on it did not stop, it went to different company called [redacted] I have no idea who this is. [redacted] accepted and reimbursed $112 in June 2013. Since then this company has been charging me $30 in June and $20 in July. [redacted] does not take responsibility for these transactions and claims I have subscribed but could not provide details when I have subscribed and how I did it. I really am frustrated after all these 7 months ordeal. I have not looked into my 2012 statements to see how many more I have paid like this without noticing.I really would like Revdex.com to involve in this issue and help me resolve. Thank you very much for your immediate attention and help regarding this issue. Product_Or_Service: Other /[redacted]/ Account_Number: ###-###-####Desired Settlement: DesiredSettlementID: Other (Requires Explaination) I would like to see the funds I have been charged to be reimbursed and permanently stop these type of unethical charges. If I have to take this issue to media, I will. But wanted to resolve it in good terms. Thank you.

Business

Response:

Dear [redacted],

Thank you for your patience.

I am writing to confirm what we have done to assist you with your inquiry regarding your subscriptions to PlayPlanet and GamiFive services on mobile number [redacted]. To re-confirm, both subscriptions were initiated through a double opt-in sign up process approved by your wireless carrier. I will address each subscription separately below with a resolution for each.

Your subscription to PlayPlanet was canceled on 7/**/2013. The final charge for the service was billed on 7/**/2013. We took the liberty of blocking your mobile number from our system to prevent any future subscriptions to our services. You were approved for a refund check for the total charge of $80.00 which was sent to you via Canada Post.

Check Refund for PlayPlanet

Refund Reference Number: [redacted]

Refund Amount: $80.00

Check Number: [redacted]

Check Mailing Date: 9/**/2013

Your subscription to GamiFive was canceled on 7/**/2013. The final charge for the service was billed on 7/**/2013. You were approved for a refund check for the total charge of $90.00 which was sent to you via Canada Post.

Check Refund for GamiFive

Refund Reference Number: [redacted]

Refund Amount: $90.00

Check Number: [redacted]

Check Mailing Date: 9/**/2013

Both checks were mailed to the following address:

At this time, the total for both subscription charges has been refunded and the accounts are permanently closed as per your request. We hope this helps to clarify how your inquiry was resolved. If you need any additional information, you may contact us directly either by phone at ###-###-#### or through our website at [redacted]t.

Best Regards,

Customer Service Manager

MobiVillage Canada/Dada Entertainment Inc.

Review: Motime, a DBA of Dada Entertainment (http[redacted]), charged my mobile phone account without permission and for a service that was never requested, nor for that matter ever provided. (I inadvertently entered my cell phone number into an online ad.) If there was a disclosure, I don't remember seeing it. I was shocked to see an instant message to my cell phone, in which they told me that they charged my phone account. I immediately called Motime to get my money back. They said that the amount has already been "charged to my account." The best they could offer is to mail a check to me in the amount of $9.99 which would take two weeks. I disputed the charge letting them know that I never gave them permission to bill my account. I questioned why a dollar amount couldn't be retracted and refunded over the phone, especially as the call took place within minutes of the original event. Accordingly, I requested that they immediately withdraw the charge. They refused my request. I let them know that if they chose to do that I would (1.) call my phone carrier to seek recourse with them and (2.) file a dispute by submitting a complaint to the Revdex.com. They stuck to their original position. I then called my phone carrier as promised. They gave me an immediate refund (hmm, I thought that couldn't be done Motime?) The refund I got from the phone carrier is an amount greater than the $9.99 the Motime rep disclosed to me. Did Motime intend to keep the difference? Motime's practices appear to be unethical and fraudulent. Specifically, I observed the following: 1.) bait and switch advertising, 2.) failed ad disclosure, 3.) fraudulent billing (i.e., for refusing to provide a refund over the phone) and 4.) attempted theft (taking money without providing any service, although in this case no service was requested).Desired Settlement: 1.) full refund, 2.) apology, 3.) change business practices or close business. The company's practices appear to be deceptive and fraudulent.

Business

Response:

Review: DADA ([redacted]) has been billing me through my cell phone provider ([redacted]) as a third party since Dec. of 2012. They have been billing at odd and different times, avoiding detection. [redacted] was not aware of their practices and still has to bill me. They have taken $13/ month from me and when I asked them if they had any proof that I had agreed to any contract with them, and what services did I request, they could not provide any. They said that I must have confirmed by ordering their service online and then confirming by text.

Here is a list of billings made.

Dec. [redacted] 2012 $13

Jan. [redacted] 2013 $13

Feb. [redacted] 2013 $13

March [redacted] $13

May [redacted] $13

June [redacted] $13

July [redacted] $13

Aug. * + Aug. [redacted] 2013 = $26

Oct. [redacted] + Oct. [redacted] 2013 = $26

They had responded to my request by sending me this email.

Dear [redacted],

Thank you for your patience.

Your request for a refund has been approved by our billing department.

You will receive a check for the amount of $26.00 in the next 2 business

weeks.

Please let me know if you need further assistance stating the reference #:

[redacted] Regards,

[redacted] CA Customer Care.

[redacted],

[redacted]Desired Settlement: I would like them to refund all monies billed to me, through my cell phone provider just the same as they used the cell phone company to bill me.

Business

Response:

Review: I continue to be billed for auto-renewal, $10/mo. I do not use this service and do not recall subscribing. I have made several requests to dada.net to cancel my subscription immediately, to no avail.Desired Settlement: At least $20 refund for the last two charges. Verification of subscription cancellation.

Business

Response:

Greetings,

Thanks for your patience.

I can confirm that the Dada.net subscription linked to[redacted] has been cancelled as of today: June **, 2013. The last billing was done on May **, 2013. No further charges will occur beyond this billing cycle. I have also blocked the number from ever subscribing to our service again.

As a token of goodwill, I am submitting a refund request for [redacted] in the amount of $19.98 (our subscription fee is $9.99/month). I will be mailing the refund check to the address provided in the Revdex.com case. The reference number for that refund is:[redacted].Refund checks are received within 1 to 2 business weeks.

Based on the information presented to me both in the Revdex.com case and in the account, I suspect that this subscription was initiated by the previous owner of the mobile phone number, and the previous owner never cancelled the account before the number was “recycled” to [redacted]. Could [redacted] confirm the date in which she received [redacted] from her carrier? That will assist me in further investigating the complaint.

Let me know.

Regards,

Customer Care Director

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and I feel the response is satisfactory. The business suggests the subscription was tied to the previous owner of my phone number. The business asked how long I have the phone number. I don't know the date I got the number but it has been well over ten years.