Daddy's Steamer Carpet & Upholstery Cleaner

I have done everything possible to communicate with Mr. and Mrs. [redacted] regarding the work we were doing for them.  I had told them that they were using a 2nd grade wood which was going to have many knotholes and would need to be filled with a wooden filler and stained.  Mrs. [redacted] did not want any staining on the flooring.  After we removed the carpeting, I told and showed the [redacted]'s that they have 3 different levels of floors and that regardless of all that we could try to do, we would not be able to bring all 3 levels the same.  Additionally, I told them that the wood flooring would be floating in some areas and they said they understood this and was fine and for me to proceed. They have raised the issue about the glue used and I explained to them that I used the best glue considering the it was on concrete.  It was not the wrong glue but the best for the factors which we had to deal with in these circumstances.I had been in constant communication with the [redacted]'s in this process and have done the best possible work for them.  I explained to them what issues we were encountering with each step of the way.  I have done my best and even went above and beyond normal expectations in this job to satisfy the [redacted]'s.  I find it hard to believe that there are other contractors that can do a better job with all of the factors they will encounter.

We cleaned his carpets and he was happy with our work. While I was out there, he asked me about his laminate flooring. I took a look at it and told him it looked water damaged. I told him we could come back out and take a better look at it and we did. The floor is too damaged and needs to be...

replaced. I explained I cannot fix it. He doesn’t like that answer so he keeps calling about it. Unfortunately there’s nothing I can do for him. I asked him to get a second opinion if he would like. I told him we could replace it and he doesn’t want to pay the money to have it replaced. I would do anything to help him, but there is no way to fix it.

I have done everything possible to communicate with Mr. and Mrs. [redacted] regarding the work we were doing for them.  I had told them that they were using a 2nd grade wood which was going to have many knotholes and would need to be filled with a wooden filler and stained.  Mrs. [redacted] did not want any staining on the flooring.  After we removed the carpeting, I told and showed the [redacted]'s that they have 3 different levels of floors and that regardless of all that we could try to do, we would not be able to bring all 3 levels the same.  Additionally, I told them that the wood flooring would be floating in some areas and they said they understood this and was fine and for me to proceed. They have raised the issue about the glue used and I explained to them that I used the best glue considering the it was on concrete.  It was not the wrong glue but the best for the factors which we had to deal with in these circumstances.
I had been in constant communication with the [redacted]'s in this process and have done the best possible work for them.  I explained to them what issues we were encountering with each step of the way.  I have done my best and even went above and beyond normal expectations in this job to satisfy the [redacted]'s.  I find it hard to believe that there are other contractors that can do a better job with all of the factors they will encounter.