Dad's Discount Appliance Distributors

November 4, 2014Dear [redacted]:Today, is the first I have known of your attempt to contact me. I immediately left you a voice mail as I am so shocked to know that my colleagues have not taken a message for me to return any phone call from you. As noted, please advise when you attempted to...

contact me and to whom you spoke.l, also, want you to note today's date. Your letter is dated October 10, 2014. Please make note that this is the first correspondence that I have received from you or your office.Now the complaint, I wish to defend myself and DADS reputation. I think that you will find that our name in the industry is well respected. We take great pride in our relationship with our clients and our outstanding customer service. We have been in business since 1980 and never had a formal complaint from the Revdex.com. We did have one complaint from the Attorney General's office which was proven to be in error. In fact, the office called to compliment us on our fine reputation. They mentioned that we were one of a few who seem to go THE EXTRA MILE for their clients.[redacted]'s complaint is insulting. We tried to help her and work with her over a two month time period. My last comment to her was that I had a limited opportunity to return the second refrigerator to **. I was willing to remove the refrigerator and return her money and that I DID NOT WISH TO SELL HER ANOTHER REFRIGERATOR. I was extremely concerned that there would not be a refrigerator in the industry that would satisfy her needs. I was the one who explained to her that the new energy guidelines for the refrigeration have caused the compressors to be larger and noisier. attempted to please her by freely exchanging out the first refrigerator in hopes that it just might have been an unusually loud refrigerator. I had my delivery people go to her jobsite. I gave her the number to call. I, also, mentioned that they may even upgrade her to a nicer refrigerator at no charge. Because [redacted] seems to have a lot of time on her hands, so contacting ** directly appeared to be the wisest way to handle the situation. Had [redacted], determined that she wanted a refund in a timely manner this all could have been resolved. I believe she was annoyed that I felt it fair that DADS had to return the product to **.As a small business, we understand that “word of mouth" and satisfied consumers are the best way to ensure repeat client business. I am truly sorry that [redacted] happens to be the one and only unhappy client that we have encountered over these thirty five years in business.I feel that consumer relations at General Electric would be [redacted] best course to resolveher issue.You have my permission to eliminate your name, the client name, and DADS name from this correspondent. All three names may be deleted from the correspondence. Or leave the lettertotally as written.Sincerely,Sharon WPresident

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Dad's cut off discussion with me after I received a nasty email from Ms. W[redacted]  that I should contact **.  Our last conversation did not include the possibility of returning the refrigerator for a refund.  The only option I was presented with was to contact ** (which I did).   In an earlier e-mail, Ms. W[redacted] brought  up returning the second refrigerator but suggested I give it more time to "settle in."  Hoping it would settle in, I opted to wait.  Please note that my purchase took place in late August and I contacted you late September.  I should not be penalized because Dad's does not respond to emails or phone calls in a timely manner.
I  purchased appliances from Dad's 4 1/2 years earlier and never received the "unprofessional" treatment I received from Ms. W[redacted].  She has no idea how busy my schedule is.
If Dad's was so on top of the industry, they should have known about the new energy efficient standards that affected the noise level of the new refrigerators and I should have been informed of this before purchase.
Thus, I stand by the facts specified in my complaint.
 that affected
Regards,
[redacted]