To the complaint, as stated before the work in the garage including another coat of mud and painting was not finished due to customer not wanting us back in there home. The concrete in the garage was installed in the same manner it was when tore out. The homeowner has showed off the concrete floor to other contractors that have came in to do work, including the electrician and the door guy they used. The concrete can not pull away from the wall. There is control joints that run all the way around the garage to prevent any damage to walls. The work was completed and we were paid in full for the entire project after they looked over the work. In the contract there is nowhere that states separate fazes. The deposits were shown to them before they even signed the contract. If there was something wrong with the contract before we started or the deposits Mrs. [redacted] should have said something at the time since she was once a legal aid. When I talked to her and her husband her husband said that we owe them the deposit. If you look at the contract they have sent you, you will se the check number and also it stating deposit. We never once joked about the sump pump being unplugged. We would double check each other everyday to make sure it was plugged in. Us bringing a worker in to work with us as a labor we shouldn't have to sit them down with a homeowner for an interview. Most people when you work do get holes in the steel toe of your boot. The sump pump is accessible to anyone there is a door that opens up to it. Before we left the last day I did a walk through with Mr.[redacted] and everything was fine. The sanding and painting is not in the contract. Neither is the sanding and staining of the book shelf. If you need anything else please let me
Thank you Bobbie D[redacted]
It is possible that the Revdex.com may consider our response to be late.As the tenth day following our receipt of Mr. D[redacted]'s response from the Revdex.com occurred on a Sunday, we believed we had until the next business day to respond.If this response can not be considered as part of this complaint, then we request that the documents from our previous complaint, as well as this document, be utilized to initiate a new complaint.Attached are the contracts for the two projects.Each contract indicates that the work is to completed in a workmanlike manner according to standard practices.As it is obvious that the work was not performed in a workmanlike manner - Dad's Home Repair is in breach of the contract.With respect to the contract regarding the garage project - the work remains incomplete.The drywall was not fully finished and the walls were not painted.The floor is not level - but rather it is humped in the the middle.This results in any liquid on the floor draining to the sides of the garage - rather than outward / down the driveway.There are no drain lines trenched into the floor to prevent water from going to the sides.Additionally, the concrete is already beginning to pull away from the cinder blocks.It would appear that, perhaps, the work was started too late in the season, which resulted in the floor settling unevenly and the weather becoming too cold to complete the project in a timely manner.This is borne out by the fact that we had to run a space heater in the garage in order for the drywall mud to dry.It is likely we will have to have professionals come in to level the garage floor, trench in drain lines and complete the unfinished work on the walls / ceiling.With respect to the multiple home improvement / remodeling projects - again, the work remains incomplete.Three projects are outlined in the contract - the hallway / backroom project, the downstairs bathroom / laundry room project and the master suite project.It was made clear that the payment schedule was meant to coincide with the beginning or end of each project.The first project was nowhere close to completed when additional funds were requested - thus those funds can not be considered a down payment, but rather an advance.On the contract, Mr. D[redacted] identifies this payment as a deposit, not as a down payment.By definition, down payments are monies provided prior to delivery of goods or the onset of work.In this case, the work (such as it was) had commenced and was less than one third complete when additional funds were requested.Whether the money was an advance or a deposit - it was money paid for services not rendered and we are entitled to the return of that money.When it became apparent that not even the first project would not be completed prior to a planned trip out of the country to attend our exchange student daughter's wedding, we requested that work discontinue prior to our departure on March 1st and start back up at the beginning of April.Mr. D[redacted] arbitrarily chose a breaking point in the work - in early February.He abandoned the project well before a cessation of work was necessary by our request - even though there was more work that he could have completed prior to March 1st.He erected the shelving in the hallway - in an attempt to hide the fact that he did not finish the walls behind the shelving.He put up the shelving in the hallway without first installing the flooring - resulting in a considerable gap between the shelving and the ceiling.He erected the shelving in such a way that it will be near impossible to access the sump pump - should it need repair or replacement.There was time before our departure to do the work fully and properly - but Mr. D[redacted] either declined to do so or did not have the skills to do so.Or, perhaps, he just did everything in a rushed and slipshod manner in an effort to appear to have accomplished something.Mr. D[redacted]'s contention that we said we would be doing the painting and staining ourselves is ludicrous.We offered Mr. D[redacted] the opportunity to include the painting / staining in the contract - but he declined.As he would not be painting the back room or staining the shelving - we obtained an estimate from a painting company we had used previously.That contractor informed us that the room was not "paint-ready" and referred us to a professional who could perform the work required before painting could be done.Bringing up this matter for contention is simply Mr. D[redacted]'s reaction to his work being revealed as amateurish - so poorly executed as to require professional intervention.Mr. D[redacted]'s references to "paranoia" are unfounded.Without prior notice, Mr. D[redacted] brought a strange man into our home, supposedly to assist with the work.He never indicated that the man was a bonded/licensed/insured employee and provided no information about him.The man appeared disheveled and unkempt, with holes in his shoes.From what we observed, he appeared to be undergoing some sort of on the job training.He did some cleaning in the construction area and carried a lot of materials in and out of the house.At one point, we saw him being trained regarding how to apply drywall mud.Soon after this stranger began working at the house, Mr. D[redacted] wanted me to travel with him to pick up additional construction supplies - leaving the stranger at the house, attended only by Mr. D[redacted]'s co-worker.As we knew nothing about this man and had not left the house unattended during construction previously - it was normal, not paranoid, to experience some apprehension at the idea.Regarding our coming into the construction area to check on the status of the project, we would think that keeping oneself apprised of the status of the project is the right of every homeowner - not paranoia.In light of the fact that drain lines had been damaged and the sump pump had been left unplugged - some additional vigilance could hardly be described as anything other than warranted.Though Mr. D[redacted] contends that the drain line was temporarily repaired and replaced the next day - that was not the case.It was we and not Mr. D[redacted] who discovered the damage to the drain line - upon seeing that water had pooled in the construction area.When we brought this to Mr. D[redacted]'s attention, he replied - "Oh, yeah, I thought I might have nicked that pipe".A temporary repair (duct tape) was performed that day.Replacement of the drain line did not take place for at least a week or two.We believe that the replacement drain line was installed improperly.Mr. D[redacted] set it up so that the clear plastic drain runs in front of the box for an electrical outlet.It is not set at a proper incline / does not drain properly.We have to lift the drain line by hand for the water to descend.The drain line is pinched under the hallway wall - as the trenching for the drain line was performed after the wall was installed as opposed to before.Mr. D[redacted] references to a "nervous breakdown" are ridiculous.While working up the contracts, Mr. D[redacted] had assured us that he would tarp off everything and isolate the construction area from the rest of the house.Several days after work commenced, Mr. D[redacted] abruptly announced he needed an electrician at the house - "now / today".Luckily, we have a good relationship with an electrical company and were able to get someone out to the house quickly.Soon after the electrician arrived, Mr. D[redacted] began cutting cinder block without tarping off the work area and without giving us the opportunity to remove or drape any of the furniture / appliances.When we started seeing clouds of cinder block dust coming up the stairwell - we immediately began hanging up curtains and drapes to prevent further spread of the dust.Once that was done, we went downstairs to see what was going on.Cinder dust had thickly covered the washer / dryer, the furnace, a treadmill, two entertainment centers, two end tables, a coffee table, a couch and artwork.The electrician's tools, equipment and supplies were also coated in damaging cinder dust.We began moving things as far away from the construction as possible and / or draping them with sheets or curtains.Once these things were out of harm's way, we expressed our dismay and disappointment to Mr. D[redacted].This dismay pertained mostly to the mess - though the abrupt need for the electrician was mentioned as part of our assessment of Mr. D[redacted]'s general mishandling of the project. Emotions were high and profanity was used.The duration of this conversation was approximately 15 minutes, a half hour at most - nothing that could be considered a substantial delay.Later that day, and the next day, apologies were made for the display of emotions and use of profanity.This event hardly constitutes a "nervous breakdown".There was no psychological consult, nor a mental health facility admission.To the best of my knowledge, Mr. D[redacted] does not have a degree of any sort in medicine or mental health - so is likely not qualified to make such diagnoses as paranoia or "nervous breakdown". It should be noted that this incident occurred very early in the project and well before any mention of putting a pause of the work during the month of March due to our planned trip.Mr. D[redacted] contends that they isolated the construction area.The initial draping off of the stairwell and entryway to the construction area was performed by us (as described above) when the work suddenly became extremely messy.Several weeks later, he placed a plastic tarp over one area of hallway - to prevent the spread of dust to the furnace.This was done only after Mr. D[redacted] had been advised that our furnace had been damaged by cinder dust to the point that it required repair and that we would be unable to continue work on the projects if we incurred the expense of replacing our furnace.Mr. D[redacted]'s contentions regarding the sump pump are inane.It is common knowledge that if a contractor unplugs something (particularly something as vital as a sump pump) then the onus is on them to plug it back in.If they did not want to unplug the sump pump, there were outlets in the living room that could have been utilized through the use of an extension cord.When the failure to plug in the sump pump was brought to his attention, Mr. D[redacted] apologized and assured us that it would never happen again.He and his co-worker joked / teased each other about making sure the sump pump was plugged in after that episode. Some days later, we were downstairs in the construction area as they were wrapping up for the day and preparing to leave.We noticed that the sump pump was again unplugged. We asked them if they had done all "final checks" before leaving and they replied "yes".We then pointed out the unplugged sump pump.They sheepishly apologized and plugged it back in.They went out the door joking / teasing each other about the incident.Mr. D[redacted] has mentioned a willingness to make things right.If Mr. D[redacted] had the skills to do the job correctly, he should have done things properly in the first place.He mentions being no longer welcome in our home.That is accurate - in that we do not think he is able to do the job he contracted to do - so it is now up to us to find someone who can.Mr. D[redacted] mentions his good standing with Home Advisor. We are aware of at least one other of his customers who has refused payment or requested payment returned.Additionally, the reviews regarding Mr. D[redacted] on Home Advisor all pertain to small projects, not major remodeling.We contend that this is even more evidence that, with respect to our projects, Mr. D[redacted] bit off more than he could chew / was out of his league.Finally, it was a poor choice for Mr. D[redacted] to contend that the delays in the project that occurred during late December / early January were "health related' - as this is patently untrue.During that time, Mr. D[redacted] was in the midst of multiple personal problems which, in a very unprofessional manner, he communicated to us at great length.It would be inappropriate to share the details in a public forum.However, should the details be required, we can provide them through more private means.Thank you for your time and consideration.[redacted] and [redacted]
To the complaint, as stated before the work in the garage including another coat of mud and painting was not finished due to customer not wanting us back in there home. The concrete in the garage was installed in the same manner it was when tore out. The homeowner has showed off the concrete floor to other contractors that have came in to do work, including the electrician and the door guy they used. The concrete can not pull away from the wall. There is control joints that run all the way around the garage to prevent any damage to walls. The work was completed and we were paid in full for the entire project after they looked over the work. In the contract there is nowhere that states separate fazes. The deposits were shown to them before they even signed the contract. If there was something wrong with the contract before we started or the deposits Mrs. [redacted] should have said something at the time since she was once a legal aid. When I talked to her and her husband her husband said that we owe them the deposit. If you look at the contract they have sent you, you will se the check number and also it stating deposit. We never once joked about the sump pump being unplugged. We would double check each other everyday to make sure it was plugged in. Us bringing a worker in to work with us as a labor we shouldn't have to sit them down with a homeowner for an interview. Most people when you work do get holes in the steel toe of your boot. The sump pump is accessible to anyone there is a door that opens up to it. Before we left the last day I did a walk through with Mr.[redacted] and everything was fine. The sanding and painting is not in the contract. Neither is the sanding and staining of the book shelf. If you need anything else please let me Thank you Bobbie D[redacted]
I am more then willing to adjust the door in the main bathroom and also see what the issue is with the grout. The last contact I had with customer she never responded back to the time I said I could get there. So we never went over. If the customer is willing I am more then willing to come and take...
We are gathering photographs, as well as statements from the contractors retained to repair the damage done and properly complete the home remodeling projects.As to Mr. D[redacted]'s statements:The work in the garage was not completed because it was commenced too late in the season and could not be completed in a timely manner.Initially, the garage floor did look good - in that the floor paint was attractive.Later, when the floor began to heave and become not level because of freezing temperatures before it could properly set, the garage floor became less attractive.The photographs will show how water flows to the side walls of the garage and how there is now a growing gap between the concrete and the cinder blocks.It is obvious that the payment schedule was intended to coincide with the three phases / three projects outlined in the contract.Why else would there be a multiple payment schedule ?If the payment schedule was a strict chronology, why did Mr. D[redacted] not demand his next payment on January 2nd ?The answer is obvious - Mr. D[redacted] was not in compliance with the schedule outlined in the contract / was not completing the work in the time frame in which he had predicted / anticipated.Most contacts simply specify a down payment and a payment upon completion.Again, down payment and deposit are not synonymous - and the contract states that only down payments are not refundable.Photographs will show that the sump pump is not easily accessible - or even reasonably accessible.If it was, perhaps Mr. D[redacted] would have replaced the sump pump as discussed - prior to abandoning the project.Thank you again for your time and consideration.[redacted] and [redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me at this time. Bob did come on 3/31/2017 and level the door, add grout to the floor of the shower, affix rubber to the tile under the door and secure the drain cover. I do agree that the items were repaired at this time but it may take a month or two to be sure that there are not any issues with the actual work. I took 3 months when he initially did the work before there were problems the first time.Regards, [redacted]
I am rejecting this response because: I did respond to every message I received from Bob. I cannot prove that as it is on my phone as text messages and I cannot get them to this location. This is the same excuse that I received from him at least 7-10 times for text messages and voice mails. Always saying he did not get my messages. If I find a way to get the text messages from my phone to this complaint I will do that within the next 10 days.
Regards,[redacted]
To the complaint, as stated before the work in the garage including another coat of mud and painting was not finished due to customer not wanting us back in there home. The concrete in the garage was installed in the same manner it was when tore out. The homeowner has showed off the concrete floor to other contractors that have came in to do work, including the electrician and the door guy they used. The concrete can not pull away from the wall. There is control joints that run all the way around the garage to prevent any damage to walls. The work was completed and we were paid in full for the entire project after they looked over the work. In the contract there is nowhere that states separate fazes. The deposits were shown to them before they even signed the contract. If there was something wrong with the contract before we started or the deposits Mrs. [redacted] should have said something at the time since she was once a legal aid. When I talked to her and her husband her husband said that we owe them the deposit. If you look at the contract they have sent you, you will se the check number and also it stating deposit. We never once joked about the sump pump being unplugged. We would double check each other everyday to make sure it was plugged in. Us bringing a worker in to work with us as a labor we shouldn't have to sit them down with a homeowner for an interview. Most people when you work do get holes in the steel toe of your boot. The sump pump is accessible to anyone there is a door that opens up to it. Before we left the last day I did a walk through with Mr.[redacted] and everything was fine. The sanding and painting is not in the contract. Neither is the sanding and staining of the book shelf. If you need anything else please let me
Thank you Bobbie D[redacted]
It is possible that the Revdex.com may consider our response to be late.As the tenth day following our receipt of Mr. D[redacted]'s response from the Revdex.com occurred on a Sunday, we believed we had until the next business day to respond.If this response can not be considered as part of this complaint, then we request that the documents from our previous complaint, as well as this document, be utilized to initiate a new complaint.Attached are the contracts for the two projects.Each contract indicates that the work is to completed in a workmanlike manner according to standard practices.As it is obvious that the work was not performed in a workmanlike manner - Dad's Home Repair is in breach of the contract.With respect to the contract regarding the garage project - the work remains incomplete.The drywall was not fully finished and the walls were not painted.The floor is not level - but rather it is humped in the the middle.This results in any liquid on the floor draining to the sides of the garage - rather than outward / down the driveway.There are no drain lines trenched into the floor to prevent water from going to the sides.Additionally, the concrete is already beginning to pull away from the cinder blocks.It would appear that, perhaps, the work was started too late in the season, which resulted in the floor settling unevenly and the weather becoming too cold to complete the project in a timely manner.This is borne out by the fact that we had to run a space heater in the garage in order for the drywall mud to dry.It is likely we will have to have professionals come in to level the garage floor, trench in drain lines and complete the unfinished work on the walls / ceiling.With respect to the multiple home improvement / remodeling projects - again, the work remains incomplete.Three projects are outlined in the contract - the hallway / backroom project, the downstairs bathroom / laundry room project and the master suite project.It was made clear that the payment schedule was meant to coincide with the beginning or end of each project.The first project was nowhere close to completed when additional funds were requested - thus those funds can not be considered a down payment, but rather an advance.On the contract, Mr. D[redacted] identifies this payment as a deposit, not as a down payment.By definition, down payments are monies provided prior to delivery of goods or the onset of work.In this case, the work (such as it was) had commenced and was less than one third complete when additional funds were requested.Whether the money was an advance or a deposit - it was money paid for services not rendered and we are entitled to the return of that money.When it became apparent that not even the first project would not be completed prior to a planned trip out of the country to attend our exchange student daughter's wedding, we requested that work discontinue prior to our departure on March 1st and start back up at the beginning of April.Mr. D[redacted] arbitrarily chose a breaking point in the work - in early February.He abandoned the project well before a cessation of work was necessary by our request - even though there was more work that he could have completed prior to March 1st.He erected the shelving in the hallway - in an attempt to hide the fact that he did not finish the walls behind the shelving.He put up the shelving in the hallway without first installing the flooring - resulting in a considerable gap between the shelving and the ceiling.He erected the shelving in such a way that it will be near impossible to access the sump pump - should it need repair or replacement.There was time before our departure to do the work fully and properly - but Mr. D[redacted] either declined to do so or did not have the skills to do so.Or, perhaps, he just did everything in a rushed and slipshod manner in an effort to appear to have accomplished something.Mr. D[redacted]'s contention that we said we would be doing the painting and staining ourselves is ludicrous.We offered Mr. D[redacted] the opportunity to include the painting / staining in the contract - but he declined.As he would not be painting the back room or staining the shelving - we obtained an estimate from a painting company we had used previously.That contractor informed us that the room was not "paint-ready" and referred us to a professional who could perform the work required before painting could be done.Bringing up this matter for contention is simply Mr. D[redacted]'s reaction to his work being revealed as amateurish - so poorly executed as to require professional intervention.Mr. D[redacted]'s references to "paranoia" are unfounded.Without prior notice, Mr. D[redacted] brought a strange man into our home, supposedly to assist with the work.He never indicated that the man was a bonded/licensed/insured employee and provided no information about him.The man appeared disheveled and unkempt, with holes in his shoes.From what we observed, he appeared to be undergoing some sort of on the job training.He did some cleaning in the construction area and carried a lot of materials in and out of the house.At one point, we saw him being trained regarding how to apply drywall mud.Soon after this stranger began working at the house, Mr. D[redacted] wanted me to travel with him to pick up additional construction supplies - leaving the stranger at the house, attended only by Mr. D[redacted]'s co-worker.As we knew nothing about this man and had not left the house unattended during construction previously - it was normal, not paranoid, to experience some apprehension at the idea.Regarding our coming into the construction area to check on the status of the project, we would think that keeping oneself apprised of the status of the project is the right of every homeowner - not paranoia.In light of the fact that drain lines had been damaged and the sump pump had been left unplugged - some additional vigilance could hardly be described as anything other than warranted.Though Mr. D[redacted] contends that the drain line was temporarily repaired and replaced the next day - that was not the case.It was we and not Mr. D[redacted] who discovered the damage to the drain line - upon seeing that water had pooled in the construction area.When we brought this to Mr. D[redacted]'s attention, he replied - "Oh, yeah, I thought I might have nicked that pipe".A temporary repair (duct tape) was performed that day.Replacement of the drain line did not take place for at least a week or two.We believe that the replacement drain line was installed improperly.Mr. D[redacted] set it up so that the clear plastic drain runs in front of the box for an electrical outlet.It is not set at a proper incline / does not drain properly.We have to lift the drain line by hand for the water to descend.The drain line is pinched under the hallway wall - as the trenching for the drain line was performed after the wall was installed as opposed to before.Mr. D[redacted] references to a "nervous breakdown" are ridiculous.While working up the contracts, Mr. D[redacted] had assured us that he would tarp off everything and isolate the construction area from the rest of the house.Several days after work commenced, Mr. D[redacted] abruptly announced he needed an electrician at the house - "now / today".Luckily, we have a good relationship with an electrical company and were able to get someone out to the house quickly.Soon after the electrician arrived, Mr. D[redacted] began cutting cinder block without tarping off the work area and without giving us the opportunity to remove or drape any of the furniture / appliances.When we started seeing clouds of cinder block dust coming up the stairwell - we immediately began hanging up curtains and drapes to prevent further spread of the dust.Once that was done, we went downstairs to see what was going on.Cinder dust had thickly covered the washer / dryer, the furnace, a treadmill, two entertainment centers, two end tables, a coffee table, a couch and artwork.The electrician's tools, equipment and supplies were also coated in damaging cinder dust.We began moving things as far away from the construction as possible and / or draping them with sheets or curtains.Once these things were out of harm's way, we expressed our dismay and disappointment to Mr. D[redacted].This dismay pertained mostly to the mess - though the abrupt need for the electrician was mentioned as part of our assessment of Mr. D[redacted]'s general mishandling of the project. Emotions were high and profanity was used.The duration of this conversation was approximately 15 minutes, a half hour at most - nothing that could be considered a substantial delay.Later that day, and the next day, apologies were made for the display of emotions and use of profanity.This event hardly constitutes a "nervous breakdown".There was no psychological consult, nor a mental health facility admission.To the best of my knowledge, Mr. D[redacted] does not have a degree of any sort in medicine or mental health - so is likely not qualified to make such diagnoses as paranoia or "nervous breakdown". It should be noted that this incident occurred very early in the project and well before any mention of putting a pause of the work during the month of March due to our planned trip.Mr. D[redacted] contends that they isolated the construction area.The initial draping off of the stairwell and entryway to the construction area was performed by us (as described above) when the work suddenly became extremely messy.Several weeks later, he placed a plastic tarp over one area of hallway - to prevent the spread of dust to the furnace.This was done only after Mr. D[redacted] had been advised that our furnace had been damaged by cinder dust to the point that it required repair and that we would be unable to continue work on the projects if we incurred the expense of replacing our furnace.Mr. D[redacted]'s contentions regarding the sump pump are inane.It is common knowledge that if a contractor unplugs something (particularly something as vital as a sump pump) then the onus is on them to plug it back in.If they did not want to unplug the sump pump, there were outlets in the living room that could have been utilized through the use of an extension cord.When the failure to plug in the sump pump was brought to his attention, Mr. D[redacted] apologized and assured us that it would never happen again.He and his co-worker joked / teased each other about making sure the sump pump was plugged in after that episode. Some days later, we were downstairs in the construction area as they were wrapping up for the day and preparing to leave.We noticed that the sump pump was again unplugged. We asked them if they had done all "final checks" before leaving and they replied "yes".We then pointed out the unplugged sump pump.They sheepishly apologized and plugged it back in.They went out the door joking / teasing each other about the incident.Mr. D[redacted] has mentioned a willingness to make things right.If Mr. D[redacted] had the skills to do the job correctly, he should have done things properly in the first place.He mentions being no longer welcome in our home.That is accurate - in that we do not think he is able to do the job he contracted to do - so it is now up to us to find someone who can.Mr. D[redacted] mentions his good standing with Home Advisor. We are aware of at least one other of his customers who has refused payment or requested payment returned.Additionally, the reviews regarding Mr. D[redacted] on Home Advisor all pertain to small projects, not major remodeling.We contend that this is even more evidence that, with respect to our projects, Mr. D[redacted] bit off more than he could chew / was out of his league.Finally, it was a poor choice for Mr. D[redacted] to contend that the delays in the project that occurred during late December / early January were "health related' - as this is patently untrue.During that time, Mr. D[redacted] was in the midst of multiple personal problems which, in a very unprofessional manner, he communicated to us at great length.It would be inappropriate to share the details in a public forum.However, should the details be required, we can provide them through more private means.Thank you for your time and consideration.[redacted] and [redacted]
To the complaint, as stated before the work in the garage including another coat of mud and painting was not finished due to customer not wanting us back in there home. The concrete in the garage was installed in the same manner it was when tore out. The homeowner has showed off the concrete floor to other contractors that have came in to do work, including the electrician and the door guy they used. The concrete can not pull away from the wall. There is control joints that run all the way around the garage to prevent any damage to walls. The work was completed and we were paid in full for the entire project after they looked over the work. In the contract there is nowhere that states separate fazes. The deposits were shown to them before they even signed the contract. If there was something wrong with the contract before we started or the deposits Mrs. [redacted] should have said something at the time since she was once a legal aid. When I talked to her and her husband her husband said that we owe them the deposit. If you look at the contract they have sent you, you will se the check number and also it stating deposit. We never once joked about the sump pump being unplugged. We would double check each other everyday to make sure it was plugged in. Us bringing a worker in to work with us as a labor we shouldn't have to sit them down with a homeowner for an interview. Most people when you work do get holes in the steel toe of your boot. The sump pump is accessible to anyone there is a door that opens up to it. Before we left the last day I did a walk through with Mr.[redacted] and everything was fine. The sanding and painting is not in the contract. Neither is the sanding and staining of the book shelf. If you need anything else please let me Thank you Bobbie D[redacted]
3.31.17 Revdex.com received phone call from business stating consumer's complaint has been addressed.
I am more then willing to adjust the door in the main bathroom and also see what the issue is with the grout. The last contact I had with customer she never responded back to the time I said I could get there. So we never went over. If the customer is willing I am more then willing to come and take...
care of the work we have performed.
We are gathering photographs, as well as statements from the contractors retained to repair the damage done and properly complete the home remodeling projects.As to Mr. D[redacted]'s statements:The work in the garage was not completed because it was commenced too late in the season and could not be completed in a timely manner.Initially, the garage floor did look good - in that the floor paint was attractive.Later, when the floor began to heave and become not level because of freezing temperatures before it could properly set, the garage floor became less attractive.The photographs will show how water flows to the side walls of the garage and how there is now a growing gap between the concrete and the cinder blocks.It is obvious that the payment schedule was intended to coincide with the three phases / three projects outlined in the contract.Why else would there be a multiple payment schedule ?If the payment schedule was a strict chronology, why did Mr. D[redacted] not demand his next payment on January 2nd ?The answer is obvious - Mr. D[redacted] was not in compliance with the schedule outlined in the contract / was not completing the work in the time frame in which he had predicted / anticipated.Most contacts simply specify a down payment and a payment upon completion.Again, down payment and deposit are not synonymous - and the contract states that only down payments are not refundable.Photographs will show that the sump pump is not easily accessible - or even reasonably accessible.If it was, perhaps Mr. D[redacted] would have replaced the sump pump as discussed - prior to abandoning the project.Thank you again for your time and consideration.[redacted] and [redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me at this time. Bob did come on 3/31/2017 and level the door, add grout to the floor of the shower, affix rubber to the tile under the door and secure the drain cover. I do agree that the items were repaired at this time but it may take a month or two to be sure that there are not any issues with the actual work. I took 3 months when he initially did the work before there were problems the first time.Regards, [redacted]
I am rejecting this response because: I did respond to every message I received from Bob. I cannot prove that as it is on my phone as text messages and I cannot get them to this location. This is the same excuse that I received from him at least 7-10 times for text messages and voice mails. Always saying he did not get my messages. If I find a way to get the text messages from my phone to this complaint I will do that within the next 10 days.
Regards,[redacted]