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DAEDALIAN INCORPORATED d/b/a Lee & Associates

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DAEDALIAN INCORPORATED d/b/a Lee & Associates Reviews (2)

Review: As part of a home purchase contract, I asked for an inspection report on the air conditioning unit. I was presented with a hand-written note during closing stating that the HVAC unit in the home I was planning to purchase was in good working condition. It was not. Approximately 12 days after I moved in, the air conditioner stopped working all together. It will cost me almost $8,000 to replace the unit. I would not have bought the property if I had known that it needed major repairs. I looked for the license of the person who completed the air conditioner inspection on the VA Department of Occupational Regulations and could not find it. I am not sure if he is licensed to complete HVAC inspections. It was written into my housing contract that a licensed professional inspect and approved the unit. If the inspector is not licensed to do HVAC work, then his signed document is fraudulent. I believe that the seller deceived me by reporting that the air conditioner worked properly. I am now saddled with an expensive repair as a result.Desired Settlement: I would like for [redacted], who is the seller as well as the Lee & Associates employee to pay for a new HVAC unit. I have had a professional estimate the cost at $7,500.

Business

Response:

In regards to complaint ID [redacted] my response is as follows:1. On or about March 25th, 2016 the complainant entered into a contract to purchase the propertied noted in the complaint. In this contract addendum “Home Inspection Removal Of Contingency Addendum To Residential Contract of Purchase” Item #2 “Service HVAC system by a technician and make any repairs to fix A/C. Provide us with a report that everything is satisfactory from the HVAC technician…” The complainant references DPOR licensing. DPOR does NOT license HVAC technicians, however the technician that was used to perform the inspection is certified by ARI Air-conditioning & Refrigeration Institute. The certified technician found the system to be functioning according to his tests and presented those findings to [redacted] and they were presented to the complainant at settlement and was accepted. 2. The complainant states that the system was working for 12 days after purchase. “Paragraph 16 Equipment Condition and Inspection” of the contact the “Purchaser agrees to accept the property at settlement and Seller agrees to deliver the property to Purchaser at settlement, in its present physical condition, ordinary wear and tear excepted” The system was working at the date of settlement. The property and its equipment is approximately 16 years old, [redacted] advised the complaint that a Home Warranties can be purchased for the property and he was told that “it would be considered”.3. In Paragraph 29 of the contract, both parties agree to Non-Binding Mediation.It is very unfortunate that the Air Conditioning system has failed and I understand that it is an expensive burden to replace a system. I cannot seem to see where [redacted] as an Agent for Lee and Associates or as the Property owner in anyway misrepresented the condition of the property or failed to deliver on the conditions set forth in the contract. Mr. [redacted] even suggested a Home Warranty to the complainant. The replacement costs quoted by the complaint of $8,000 is excessive. In this market place an AC system runs between $3500 and $4500. The complainant purchased an AC system that was approximately 16 years, the life of these systems are 15 to 20 years, even if the technician failed to properly inspect the unit cannot see where he would be liable for a new system. To be equitable he should only be obligated to pay 1/5 of the costs of a new system which would take into account the depreciated value of the old system. But you still have to consider that the complainant did not choose to purchase a Home Warranty as suggested by Mr. [redacted].The contract obligates all parties to non-binding mediation, in my investigation of the complaint it seems all parties have a willingness to assist the complainant in the situation even though I do not see where they are obligated to do so. Sincerely,David W. Lee

Consumer

Response:

I would like to settle this matter. My complaint is that [redacted] fraudulently claimed that the ac unit was in working order. After the initial inspection revealed that the ac unit was not working properly, I responded by asking that a licensed professional inspect and repair the unit. Mr. [redacted] did not provide that inspection report until closing, even though I asked for it several times prior to closing. Because Mr. [redacted] did not offer the inspection report in a timely fashion, I was blindsided at closing (after he had left) with an unprofessional document that was not at all what I had asked for as per our contract. I expected a professional report on the condition and repair of the unit. What Mr. [redacted] provided at closing was a hand written note that offered little information regarding the condition of the unit. Had I seen it in advance, I would have renegotiated. My reference to DPOR questioned whether or not the technician that Mr. [redacted] hired to inspect the ac unit was qualified to do a professional inspection/repair. It is accurate that the technician has a license to handle refrigerant, I question whether or not that is the equivalent of being licensed to do a thorough inspection, repair, installation, etc. That is what I wanted. The hand written not that the ac technician provide at the inspection concerned me greatly. The initial home inspection showed that the ac was not performing properly. It showed signs of serious problems. The second inspection was intended to provide a thorough check and repair of problems. The hand written inspection note that Mr. [redacted]'s technician provided was little more than a note to suggest that there was no oil leakage. The technician suggested that the ac unit was fine. Once the unit stopped working, I had three technicians from licensed, reputable companies come out to inspect the unit and provide a quote for repairing/replacing the unit. I was told that any licensed professional would have been able to spot the problems with the unit that each of them found. A quick start kit (indicating that at some point, the motor had stopped working) had been improperly installed; the coils were filthy and did not allow for proper airflow, the water heater valves were sending warm air through the vents, and the capacitor was not working. None of these major and easily identifiable issues showed up in Mr. [redacted]'s technician's note. These are not issues that I would have noticed as a lay person, but the technician that Mr. [redacted] hired should have. The fact that he provided a report that the ac showed none of these problems is the cause for this complaint. I am aware that the unit was old, but when the initial inspection report showed that there were problems, my intent was to double check it by having the seller provided me with a report that it had been serviced. Mr. [redacted] was supposed to hire a professional to inspect and repair the unit and leave it in proper working order for me. By hiring a technician to provide work on the side I feel that Mr. [redacted] did not do what our contract specified. Hiring someone to write a hand written note suggesting that he inspected the unit when he missed all of the major issues that three other technicians found immediately makes me think that Mr. [redacted] cut corners in order to finalize the sale. I agree with Mr. Lee that I was not promised a new unit. The original quote that I provide of approximately $7500 came from the first professional company that I hired to inspect the unit. This quote was the most expensive that I received. Since filing this complaint, I have had two other quotes for a new unit. The most reasonable quote to replace the unit is $5500. The old unit model has been discontinued, so a repair seems unlikely. I will need to replace the entire unit. I would be agreeable to sharing the costs with Lee and Associates. If they will cover the cost of installation, then we can settle this matter. If they are willing to pay $3500 to offset the costs, I think this would be a fair settlement. Had Mr. [redacted] been honest about the condition of the ac unit, this is approximately the amount that I would have negotiated off of the selling price of the home. Had I known in advance that the air conditioner was going to stop working within the first month of my stay in the home, I would have dealt with this issue prior to closing. I believe that Mr. [redacted] was dishonest in his reporting about this matter and it has resulted in a difficult situation that could have been avoided. I am not interested in any further confrontation. I simply want a fair settlement, so that I can have the unit replaced and move on. This issue does not need to drag on.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Consumer

Response:

I waned you to know that David Lee of Lee and Associates and I have settled our dispute. We signed the agreement yesterday and he gave me a check to offset the cost of replacing the broken air conditioner. The matter is officially closed. Thank you for you help with this situation. Best, [redacted]

Review: Mr. David Lee, Owner of Lee & Associates which operates [redacted] was negligent in its removal of snow from its business On Monday 1/25/16 and 1/26/16 which resulted in me not having access to items in my storage which I was to deliver for sale. His negligence resulted in a $100 loss for me on 1/26/16.

I asked David Lee to cover my loss by allowing me three months free rent which would have approximately equaled the same amount with a credit I had already received from them on 1/25/16.

Mr. Lee was completely dismissive of my concerns as a paying customer and refused to remedy my loss.Desired Settlement: I would like Three free months of storage at the facility beyond the date of my current storage lease.

Business

Response:

To Whom it may concern:We had 24 inches of snow. The storm was well publicized, the customer had ample time to make ready for the storm and access his unit prior to the storm. He will have access to his unit tomorrow. We have more than adequately removed the snow and in a timely fashion. Under no circumstance will we pay him his extortion money. Many properties in town still are not cleared as well as many municipality parking lots and side walks. The customer is unreasonable and unrealistic in his request and in appropriately interfered with the snow removal contractor on the site.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Lee & Associates are a multi-million dollar real estate company. The snow stopped falling with any serious accumulation by late Saturday Afternoon before dark. They should have prepared for the storm so that customers would have access to their lockers by open of business on Monday morning. My need to access the unit did not arise until Monday morning (more than 36 hours after snow stopped accumulating) and again on Tuesday Morning (more than 62 hours after snow stopped accumulating).On Monday I spoke with [redacted] who assured me that the business would have their facility plowed by about 4p the same day. Lee & Associates did nothing to remove their snow all day Monday except to clear the snow around their building. They obviously knew the need for snow removal but cared nothing about their many paying customers whose storage units they left untended and steeped in 2-3 feet of snow.Lee & Associates totally disregarded me and their other customers without regard for how it would impact us. After having expressed my concerns to [redacted] on Monday and having been told that it would be cleared that afternoon, I was disappointed that it still haven't been done by Tuesday Morning. Some of the work was being done although my section had still not been touched. I courteously flagged a plow operator and requested that a small portion which he was within 5 feet of be plowed for me to walk to access my unit and my courteousness was met with outright contempt and rudeness by the operator (after having spoken with Mr. Lee later, I realized that he too demonstrated that same attitude of rudeness and disregard for his customers and perhaps it is seems that it is the culture of his company).I then called the office to express my concern that my Unit was still in accessible. [redacted] said she was surprised and that she had specifically instructed the plow operators to clear my section as priority. The plow operators clearly disregarded her as well.On Monday I explained to [redacted] that not being to access my storage unit was having a financial impact on me. She gave a $25 credit to my account. On Tuesday morning the impact of not being able to get to my unit was $100. She said she could not authorize that much of a credit and I asked her to escalate it to someone who's could authorize such.I thought that it was an appropriate and fair expectation to have them cover the loss since they didn't allow me access. I didn't even want Cash. I suggested that they give me three months Free Rent of my unit as that would have about equaled what I would have been charged for that period.As evidenced by Lee & Associates response... They are not customer friendly. My concerns are valid. My requests are fair. If $100 is "Extortion" to a multi-million dollar real estate company then they are definitely unrealistic.Mr. David Lee and Lee & Associates of [redacted] are missing out on a simple opportunity to take care of their customer. That's what good businesses do. Good businesses take care of the small customers just the same as the million dollar customers.I would hope that David Lee and Lee & Associates would reconsider and take a customer centered approach. My request remains the same... I wand three free months of storage unit rental at the [redacted] beyond my current lease.

Regards,

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Description: REAL ESTATE MANAGEMENT

Address: 950 Acorn Dr, Harrisonburg, Virginia, United States, 22802

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