Daewoo

usless piece , bought yesterday the fan stays off for hours , sorry I bought it bm stores should not be selling equipment that is un tried and totally usless for the job stated

Review: I called Deawoo to repair my microwave oven which was within the warranty period. It was after several calls and emails, I finally decided to visit Home Depot where I purchased the Microwave. Home Depot salesperson was able to finally get the needed service from Deawoo. Home Depot explained the problem and Deawoo then talked with me. I was informed by Deawoo that they need a certified technician who could state the meganetron was defective. Additionally, they have no service in this area. I informed them that the Magnetron was defective because all other controls were working except the magnetron. I did ask them who would pay for the certification; Daewoo Technician said they would reimburse it when the part was replaced. I left Home Depot and paid $25.00/- for the certified technician to provide the same service. I did fax the requirements from Home Depot. I was then informed that Deawoo did not receive the information. I called again and asked their email so that they could not say they did not receive. Finally, I only got the magnetron but not the high voltage capacitor as they were out of stock. Now I am left with a $25.00 bill, a magnetron and without a high voltage capacitor. They are not willing to pay for labor as they do not have service in this area. This has cost me more and enough out of pocket expense where I could have gotten a new microwave and guaranteed service for one year. After my experience with Daewoo I will not be doing business with them unless they rectify the situation. I am a long time Daewoo customer and will let my friends and family know about this experience if it is not handled amicably. I have wasted a lot of time trying to solve this issue.Desired Settlement: I'd like to be reimbursed for the cost of telling them the Magnetron was defective as well as the cost of having to get the Magnetron replaced. I still have not received the high voltage capacitor.

Business

Response:

This complaint has been directed to Datamatrix Promotions. We are a rebate processing and fulfillment company. We operate datarebate.com and the post office box which is used to collect the rebate mail for Daewoo mail-in rebates. Daewoo does not offer any rebates on products sold at Home Depot.

As a rebate processing company, our responsibility is the data capture and award mailing on behalf of our clients. We do not supply missing parts, broken party, warranty repair service o reimbursements for warranty service. We are not affiliated with Daewoo in any capacity beyond our contract to provide rebate processing services and we are not the correct contact for warranty reimbursements or repair complaints.

Please visit the Daewoo website at http://www.daewooelecusa.com/customer-service/contact/. Please use the webform to contact Daewoo directly.

The toll free number is ###-###-####.

Please visit http://www.daewooelecusa.com/parts-accessories/ to order replacement parts.

Please visit http://www.daewooelecusa.com/customer-service/service-centers/ to view a list of authorized service centers.

Best Regards,

Director of Operations

Datamatrix Promotions

phone: ###-###-####

fax:###-###-####

customer support website: datarebate.com

customer support email: [redacted]

Review: The air condition unit, Model #: DWC-0520FCL was purchased June **, 2013. It was missing the "Upper Guide" which is essential to installing the air conditioner. When I tried to contact customer service, I got disconnected on two consecutive occasions on June **, 2013.Desired Settlement: Please send "Upper Guide" for Model #: DWC-0520FCL.

Business

Response:

Datamatrix Promotions (Datarebate.com) does not provide technical support for any Daewoo products. Please contact Daewoo directly at http://www.daewooelecusa.com/ .

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because: I did not recieve the part I needed to complete the installation. Nor did I recieve a call back from the company after leaving numerous ammounts of messages.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,

This is a very frustrating complaint for us. The customer is not satisfied with our response because he is asking our company to do something which is physically impossible for us to do.

The consumer MUST UNDERSTAND that he is submitting the complaint to Datamatrix Promotions (consumer support website datarebate.com, mail in rebate address Daewoo PO Box 5061). We are not affiliated in any way with Daewoo Electronics.

The customer is angry because he is not receiving a part he needs to repair a broken appliance. Datamatrix Promotions (datarebate.com, Daewoo PO Box 5061) is not the product support/repair center for Daewoo Electronics. Datamatrix Promotions only provides data capture service and rebate check issuance services for Daewoo Electronics. We do not supply appliance parts. We do not staff the support line for broken appliances.

The customer MUST contact Daewoo directly to resolve the problem with his broken appliance. The web link is here: http://www.daewooelecusa.com/customer-service/

Furthermore, the Daewoo Electronics website says that their telephone contact number is:

Customer Service

Monday-Friday

9:00 am - 8:00 pm EST

###-###-####

We do not want the additional concerns this customer has sent to the Revdex.com to reflect on Datamatrix Promotions Revdex.com rating because we literally have no way to satisfy the customer. The customer must contact Daewoo directly to obtain the parts and/or service he needs to fix the broken appliance.

Best Regards,

Director of Operations

Datamatrix Promotions

phone: ###-###-####

fax:###-###-####

customer support website: datarebate.com

customer support email: [redacted]