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Dagate's Marine

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Dagate's Marine Reviews (1)

Review: I brought my boat in for normal annual service. The motor was running fine and all the electronics were working. When I picked it up they told me that one battery tested bad so they replaced it and the other battery tested good. I towed it to a launch, put it into the water and everything was dead. I put it back onto the trailer and towed it back to Dagates. When I picked it up the second time they told me that the other battery now tested bad and now so did the battery switch so they replaced both. They also replaced the fuel filter which I had asked them to replace the first time. I then towed the boat back to the launch, put it into the water and all of the electronics were dead. I then towed the boat home and sent a letter outlining the problem. I got a call from an attorney. I do not wish to tow the boat back to them a third time. I checked so I know they make service calls. I would like Degates to make a service call to me to repair the wiring.Desired Settlement: Make a service call to repair the wiring

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

The facts remain that when I brought the boat to Dagates for simple service, i.e. oil change, every component on the boat was working. When they told me it was ready and I picked it up the first time nothing worked. The engine would not start and the electronics were all dead. After I brought back to Dagates, they admit that they changed out the batteries and the three way battery switch without calling me for permission to do so and charged me for it. [redacted]., the attorney, told me on the phone that they did not keep the used parts to show me. He said they they threw them away. It is obvious that when batteries are replaced and a three way battery switch is replaced it must be rewired to all of the components of the boat, including the electronics. It is also obvious that no one tested the boat to see if everything was working after the work was preformed and before I was told to pick it up either time I have spent over $25,000 at Dagates over the last few years. My friends and fellow camp owners in the Houma area have spent many times that amount. Everyone that I have discussed this matter with is very disappointed not only with the shoddy work but with the position Dagates is taking. If Dagates refuses to make a service call, then I will bring the boat to Sea Trac in Harahan, La. for inspection and to diagnose the problem. Sea Trac installed and wired all of the electronics including the radar/GPS, the sounder, radio, and windless, none of which are working. If Dagates wishes to be present at the inspection, they should contact me for a mutually convenient time.

Business

Response:

The response from the company (Dagate's Marine) is attached.

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Description: Marine Sales & Service

Address: 260 West Dekalb Pike, Kng Of Prussa, Louisiana, United States, 19406-2301

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