D'Agostino's

Review: Since D'Agastino at [redacted] has changed their website, there have been endless problems. On Friday, they claimed I had entered incorrect information about my credit card. I doubted this very much, as I am careful. I wasted half an hour on the phone with a manager named [redacted], who told me why they were not responsible. This morning I once again wasted an hour placing an order; once again, they claimed I did not enter the correct information. I triple-checked the information, in case there were any mistakes. Once again: a call, saying that our card did not work. (I also called our bank: a lie.) I just wasted time with another manager, who says they are not responsible for their website in any way, shape, or form. As a result: I have wasted several hours of my time, and still have no groceries. More to the point: if D'Agastino is not responsible for their website, who is? This is outrageous, time-wasting, and I HAVE to order in heavy groceries, as a woman on my own who has severe back problems. They are a disgrace.

Review: After several calls to the main offices of the store, no one has ever returned a call.They listen very politely to the complaint,tell you they will call you in the morning, and that's it! Dont wait around for your phone to ring. The problem is, that when you check out with the cashier, its impossible to see what is being rung up in the register. The small screen which is very difficult to read anyway, is in no way visible to the customer. Many times you only realize this after you get home and look at the receipt. Every [redacted] gives the same excuse, the cashiers forget to turn the old screen around, for customers to see. They use it for their own viewing pleasure, while no one knows what prices they are scanning for us to pay for. The same system is used in their other neighborhood store at [redacted]. Have also been told that its too expensive to change them over! With the inflated prices they charge, its really disgraceful for a customer to be told that. Am sending this report as a last resort, having all my complaints turned in to deaf ears!Desired Settlement: To fix the cashiers registers at the check out stations, in favor of the consumers. In order to read and see what your paying for, is something this establishment should take into serious consideration. We can surely shop at other places, but these are the two most convenient to where we live. When its possible to walk six or seven blocks away to [redacted], its like another world. A screen right in front of your eyes, they should use them as a perfect business model for buyers!

Business

Response:

I will instruct all of our stores to make sure the customer displays are turned to face the customers. The cashiers have their own screen so they would not need to view the customer display.

Being smaller Manhatten stores we do not have the space for larger screens. Our front ends are cramped and at the time these registers were purchased the options were the small display or a 16 inch monitor which we could not fit in our current register foot print. I have forwarded this complaint to IT people to see if we have any options with our current register provider.

We do work diligently to ensure that our prices are accurate ihowever we sometimes make mistakes and we do rectify the issue when brought to our attention. We will happily give our customers a refund for any overcharge.

I would like to offer [redacted] a gift card as a reimbursement for the items he was overcharged on and as a token as of our commitment to customer satisfaction.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I would appreciate the store sending me the gift certificate they were offering in the letter. It can be sent to me at:

Thank you for your help, which is very much appreciated.

Very truly yours,

Sincerely,

Since D'Agastino at [redacted] has changed their website, there have been endless problems. On Friday, they claimed I had entered incorrect information about my credit card. I doubted this very much, as I am careful. I wasted half an hour on the phone with a manager named [redacted], who told me why they were not responsible. This morning I once again wasted an hour placing an order; once again, they claimed I did not enter the correct information. I triple-checked the information, in case there were any mistakes. Once again: a call, saying that our card did not work. (I also called our bank: a lie.) I just wasted time with another manager, who says they are not responsible for their website in any way, shape, or form. As a result: I have wasted several hours of my time, and still have no groceries. More to the point: if D'Agastino is not responsible for their website, who is? This is outrageous, time-wasting, and I HAVE to order in heavy groceries, as a woman on my own who has severe back problems. They are a disgrace.