I am respoding to the complaint filed by Mr*** ***. ID.#***. We issued a check to cover his $requestThis was done as a way to continue doing business with Mr. *** and move on from this
*** ***
Eastgate Chrysler Jeep Dodge
We were more than happy to accommodate Ms*** with her vehicle issuesWhen the sales manager got involved and took care of repairing the brakes at no cost, we told Ms*** that she would need to pay the $deductible that her warranty called forShe got upset and walked out on our sales
manager, who was more than willing to helpMs*** signed for the extended warranty at her own discretionShe has to sign documents for said warrantyThe problem comes in that the warranty takes days to be put into effect with the company that underwrites the warrantyShe did not like our answer to how we had to handle that, but we were more than accommodating in our approach to helping her until the warranty went into effectWe are still very much happy to help Ms*** with her vehicle issues, but we would like to sit down and talk in a respectful and reasonable mannerI will reach out to Ms*** and see if I can help any further
Unfortunately our prices feed from a website that manages our inventoryThere was a computer glitch that caused the prices to drop way below what we owned the car forThe fix takes a while to feed into all the other sites that we list our prices onThose sites being, Cars.com, Autotrader, Lotlinx
and Eastgateauto.com, TrueCarWe always try our best to accommodate each customer, but unfortunately we cannot sell anything for $less or $less than we own it forIt was an honest mistake done thru our hub and we cannot control thatIt is still up to our discretion to sell vehicles to whomever and always have disclaimers on our site for different things that may pop upWe had an issue that we could not help
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
7-22-17To Revdex.com of Central Ohio I *** *** still disputing 7-12-statement of $210.15 I have enclosed copy of first letter sent to Revdex.com of central Ohio Please try and help me with this ongoing problem.*** *** This is still same service call dated 5-27-Statement date 11-11-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response does not address the claims that I made in my complaint:1) Their response says nothing of the service done in in which the whole reason for taking the truck in was that it was at 150,and I told them that I wanted every system checked to make sure everything was operating correctly and not in need of maintenance or repair Of all things, why would they not have checked the brakes?! Because I asked them to check everything I assumed that they checked the brakes and determined nothing was needed, which in hind sight, given that there was virtually no pad left on the breaks 5,miles later, obviously they did not do.2) In reference to the service that they did cite in their response (the service done earlier this year), now they are changing their story. *** ***, the service manager, specifically told me that flushing the brake system should have required the technician to remove the wheels, in which case he should have noticed the severe wear on the brake pads and alerted me This is very neglectful and, as stated before, resulted in the brakes digging into the rotors.So, the request to inspect everything in 2013, which would, of course, include the brakes, and the flushing of the brake system earlier this year, which would have required the technician to pull the wheel as the service manager stated - both should have revealed the need for new brake padsThe negligence in not doing so cost me to have to get new rotors I don't do my own maintenance work; I trust my vehicle to the service department to make sure everything is maintained - but obviously that trust was misplaced As I stated in my original complaint, I think they should compensate me $to help cover the cost of having the rotors replaced After a person has service done with them, a recorded message is phoned to the person asking if they are satisfied with the service This is an opportunity to show that that message is more than a nice gesture
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and this solution is acceptable to me. In fact, the new general manager of Eastgate, [redacted], called me personally to tell me what they would do to resolve the issue and that he hopes I will continue to do business with them. I have today received the check for $400 that he promised, and I am very grateful for Mr. [redacted]s integrity in making this right. If his attitude and action is indicative of how they will do business going forward I will certainly continue to take my vehicles there.I consider this complaint now addressed in full and the case may be closed.
Best Regards,
[redacted]
Upon review of this complaint we (Saup/Hartley) are going to credit this service call of $210.15 as good faith, however; we would also like to state the following information.
The customer called for a service call stating his A/C was not working properly. Upon arrival (which is an initial...
$60.00 charge for any service call to go to someone's residence)
the tech hooked up his equipment and found out the refrigerant was low causing the unit to freeze up and not work properly. He then informed the customer that depending how
bad the leak was would be how long the refrigerant would last. He stated to the customer that he had seen it last the rest of the summer before and has also seen it last only a
few hours. At this time it is basically a gamble in what to do. Does the customer want a $210.00 service call or do they put in a $3700.00 unit. The customer took the chance and
did the service call when they were well aware of the possible outcomes of adding the refrigerant. Bad news was that it had a bad enough leak that the refrigerant leaked out
within 12 hours. The customer calls back the next day requesting us to come back out and look at it in which we did but were strongly stating they were not paying the
original bill and was needing us to do something about the issue. At this point we as a company could not invest anymore man hours or money into the issue when they
were stating refusal to pay for the original bill. At this time we went on about business and serviced all the other service orders that come in in that time of year.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution MIGHT be satisfactory to me. They have my Jeep again for another week , but they have provided a loaner vehicle while trying to resolve the issue. And communication has improved except I have not gotten an update since Fri, July 8.
Regards,
[redacted]
In response to the complaint filed by [redacted], I am enclosing documentation supporting the recent repair history referred to in the complaint.All repairs made have been performed with MOPAR parts designed fro Mr. [redacted]'s vehicle by a Chrysler trained mechanic. The technician's time...
working on the vehicle is documented on the enclosed repair orders for repair order [redacted] and [redacted]. The third repair (repair order [redacted]) was performed by the shop foreman and was simply a reprogramming of the computer so no technician time was punched.The repairs performed were reviewed by the customer's service contract company before they issued payment for the repairs and they gave no indication of any concerns with the repairs that have been made.As of this time, the vehicle is back in or service department so we can continue to work on a fix for the customer's concern. I talked to Mrs. [redacted] today and she is aware of the current state of repairs. We will continue to work on her vehicle until we are able to find the cause of the problem and get it fixed. Our goal is to make sure Mrs. [redacted]'s vehicle is performing to the specifications to which it was designed and Mrs. [redacted] is happy with her vehicle.Please let me know if you have any questions.Sincerely,Kent G[redacted]General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] ; Please be advised that it was the attitude and constant telephone calls from Mr. S[redacted] that prompted all actions. We i.e. Mr[redacted] Esq. and I did authorize the repairs noted AS THOSE WERE THE MATTERS THAT NEEDED TO BE ADDRESSED. The fact that I had just had the windshield wipers replaced and showed the receipt to Mr. S[redacted] and for him to still keep pressing me to have them changed for $26.00, (see previously sent document) and also the tires were NOT the issues for which I brought the car to them. They were to address the miss firing or malfunction of the 3rd cylinder and get the car back to operating as if I had just bought it. I nor Mr[redacted] should of had to involve yourselves or Mr. M[redacted]. The repairs should have been done and a thank you would have ensued and all be fine. While it is a companies duties to illicit business and to point out need repairs that may or may not be known to the owner of a said vehicle those needed repairs should be of an urgent must do case not wiper blades or the pointing out tires LOOK like they need addressing. To constantly badger me about them and to be rude over the phone is not acceptable and in lies the issue. The car in fact was repaired and the bill paid in full. This will be the end of myself and/or my family communication or business with any and all Chrysler products.
Eastgate Chrysler would like to say we apologize for any misunderstanding in this particular matter. As everyone is aware; we are in the business of servicing vehicles as well as helping with any maintenance at the customers request. According to all of the info that we have, there are no documents...
containing any request for any type of brake job, nor "full vehicle inspection". The only documented requests that are specified are "customer states something is hanging up in the wheel when turning left" and "the a/c blows warm, heard a pop noise when first using, thinks it's electrical.". Those two items are all that were asked to be looked at with our service department changing the oil and a brake flush. Neither of these would have required any maintenance tech to remove tires and inspect for brake work. We would have loved the opportunity to help in this particular matter however, this was never requested. We serviced all concerns that Mr. and Mrs. [redacted] requested. Again, we would have loved the opportunity for the work, but it was never requested and we are not at liberty to do any non requested work. Again Eastgate values every single customer and would have loved to have had the priviledge of working on Mr. and Mrs. [redacted]'s brake concern, however this was never brought to our attention until a later date when it was too late to have the opportunity. Again we would have loved to have had the opportunity and hope we can continue our relationship going forward. Thank you so much for your time.
I will gladly work with Mrs. [redacted] to try resolve any issues she has. This is not a problem. We will be in contact as of today 7/5/16. Thank you. Reese M[redacted]General Manger Eastgate Chrysler.
I apologize, but I was under the impression that this matter had been solved. I will check into this, but Mrs. [redacted] says she has never heard back from me, but here is the email where it clearly shows that she talked with [redacted] on that matter. I tried to come to a solution...
with her, but was told she was letting her "husband deal with it". I will see what we can do to resolve the issue, however this was a vehicle in dire straits prior to it coming to Eastgate.
To Whom It May Concern,Thank you for your time in reaching out to us on this matter. I have researched the complaint and found that some of the complaint issues are inconsistent with the facts. Mr. S[redacted] (advising service writer) communicated with Ms. [redacted] that there were a myriad of...
things wrong with her vehicle. Ms. [redacted] did not want most of the things done that we found wrong with her vehicle. The estimate of the work was roughly $1152. Ms. [redacted] and Service Manager M[redacted] Wilson communicated and decided that she did not want all of the found items done. From that conversation, they were able to get the bill down to shown amount in the PDF file above of $700. Mr[redacted], who had been advising Ms. [redacted], told our Service Manager to do the work of $700. We aren't able to take any 3rd party authorization from anyone, so M[redacted] asked who he was in relation to Ms. [redacted] and he immediately handed Ms. [redacted] the phone. She communicated with her advisor and authorized the amount as well. So unfortunately, we never charged any amount of $1100 or so to Ms. [redacted]. I apologize for the misunderstanding in this matter, however we did not discriminate nor did we treat anyone unfairly. I apologize for the time and resources that the Revdex.com has had to use in this matter. We are more that open to have future dialogue concerning this matter if necessary.
In reference to Ms. [redacted] complaint....the reimbursement that she received came directly from Eastgate Chrysler for the money she spent that was not covered under her extended service contract. I...
personally made sure she was reimbursed due to the fact that she only had the vehicle for a short amount of time and had to spend money not covered under her service contract. The service contract was then cancelled by Ms. [redacted] and because there is currently a loan on said vehicle, the lien holder gets the prorated amount back to them. That amount comes off of what she currently owes the lending institution. Ms. [redacted] down payment was applied to her total amount financed; lessening the amount that her payments would be on a month to month basis. The only way you can determine what portion of a down payment is applied to any individual product purchased during an automobile transaction, would be to pay for that product separate from the amount that you intend to have financed. Eastgate is sorry for any misunderstanding on this matter, but Ms. [redacted] can definitely give her lending institution a call to verify that her amount financed has been lessend. Thank you for your time on this matter.
Eastgate is working with me, however, the problem is still not resolved. At this point they have had my vehicle for 2 weeks and we are still back to square one. They do not know why my vehicle is not working correctly. They are having the same issues with it that I am having. Mr. G[redacted] has finally gotten involved and he is working with me. Dealing with the service department got me no where and they were unresponsive. While I agree that he is working with me and I accept that response, my vehicle is still not properly repaired after 2 weeks.
Eastgate has since been in contact with Ms. [redacted]. The general manager, Reese M[redacted], has had conversation with Ms. [redacted] and apologized for the inconvenience. We are dealing with a parts back order and there was a communication issue. We have resolved most of this and are in the process of...
fixing the 2003 Jeep. Reese M[redacted] apologized for the lack of communication on Eastgate's part and we are making sure to keep Ms. [redacted] updated on the vehicle's return to her.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and I have spoken with the General Manager. And he had someone come and get my vehicle as well as said that it would be repaired at no cost to me. And has given me the form to sign to cancel the extended warranty for my $3,000 to be refunded to me.
Regards,
[redacted]
I am respoding to the complaint filed by Mr*** ***. ID.#***. We issued a check to cover his $requestThis was done as a way to continue doing business with Mr. *** and move on from this
*** ***
Eastgate Chrysler Jeep Dodge
We were more than happy to accommodate Ms*** with her vehicle issuesWhen the sales manager got involved and took care of repairing the brakes at no cost, we told Ms*** that she would need to pay the $deductible that her warranty called forShe got upset and walked out on our sales
manager, who was more than willing to helpMs*** signed for the extended warranty at her own discretionShe has to sign documents for said warrantyThe problem comes in that the warranty takes days to be put into effect with the company that underwrites the warrantyShe did not like our answer to how we had to handle that, but we were more than accommodating in our approach to helping her until the warranty went into effectWe are still very much happy to help Ms*** with her vehicle issues, but we would like to sit down and talk in a respectful and reasonable mannerI will reach out to Ms*** and see if I can help any further
Unfortunately our prices feed from a website that manages our inventoryThere was a computer glitch that caused the prices to drop way below what we owned the car forThe fix takes a while to feed into all the other sites that we list our prices onThose sites being, Cars.com, Autotrader, Lotlinx
and Eastgateauto.com, TrueCarWe always try our best to accommodate each customer, but unfortunately we cannot sell anything for $less or $less than we own it forIt was an honest mistake done thru our hub and we cannot control thatIt is still up to our discretion to sell vehicles to whomever and always have disclaimers on our site for different things that may pop upWe had an issue that we could not help
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
7-22-17To Revdex.com of Central Ohio I *** *** still disputing 7-12-statement of $210.15 I have enclosed copy of first letter sent to Revdex.com of central Ohio Please try and help me with this ongoing problem.*** *** This is still same service call dated 5-27-Statement date 11-11-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response does not address the claims that I made in my complaint:1) Their response says nothing of the service done in in which the whole reason for taking the truck in was that it was at 150,and I told them that I wanted every system checked to make sure everything was operating correctly and not in need of maintenance or repair Of all things, why would they not have checked the brakes?! Because I asked them to check everything I assumed that they checked the brakes and determined nothing was needed, which in hind sight, given that there was virtually no pad left on the breaks 5,miles later, obviously they did not do.2) In reference to the service that they did cite in their response (the service done earlier this year), now they are changing their story. *** ***, the service manager, specifically told me that flushing the brake system should have required the technician to remove the wheels, in which case he should have noticed the severe wear on the brake pads and alerted me This is very neglectful and, as stated before, resulted in the brakes digging into the rotors.So, the request to inspect everything in 2013, which would, of course, include the brakes, and the flushing of the brake system earlier this year, which would have required the technician to pull the wheel as the service manager stated - both should have revealed the need for new brake padsThe negligence in not doing so cost me to have to get new rotors I don't do my own maintenance work; I trust my vehicle to the service department to make sure everything is maintained - but obviously that trust was misplaced As I stated in my original complaint, I think they should compensate me $to help cover the cost of having the rotors replaced After a person has service done with them, a recorded message is phoned to the person asking if they are satisfied with the service This is an opportunity to show that that message is more than a nice gesture
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and this solution is acceptable to me. In fact, the new general manager of Eastgate, [redacted], called me personally to tell me what they would do to resolve the issue and that he hopes I will continue to do business with them. I have today received the check for $400 that he promised, and I am very grateful for Mr. [redacted]s integrity in making this right. If his attitude and action is indicative of how they will do business going forward I will certainly continue to take my vehicles there.I consider this complaint now addressed in full and the case may be closed.
Best Regards,
[redacted]
Upon review of this complaint we (Saup/Hartley) are going to credit this service call of $210.15 as good faith, however; we would also like to state the following information.
The customer called for a service call stating his A/C was not working properly. Upon arrival (which is an initial...
$60.00 charge for any service call to go to someone's residence)
the tech hooked up his equipment and found out the refrigerant was low causing the unit to freeze up and not work properly. He then informed the customer that depending how
bad the leak was would be how long the refrigerant would last. He stated to the customer that he had seen it last the rest of the summer before and has also seen it last only a
few hours. At this time it is basically a gamble in what to do. Does the customer want a $210.00 service call or do they put in a $3700.00 unit. The customer took the chance and
did the service call when they were well aware of the possible outcomes of adding the refrigerant. Bad news was that it had a bad enough leak that the refrigerant leaked out
within 12 hours. The customer calls back the next day requesting us to come back out and look at it in which we did but were strongly stating they were not paying the
original bill and was needing us to do something about the issue. At this point we as a company could not invest anymore man hours or money into the issue when they
were stating refusal to pay for the original bill. At this time we went on about business and serviced all the other service orders that come in in that time of year.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution MIGHT be satisfactory to me. They have my Jeep again for another week , but they have provided a loaner vehicle while trying to resolve the issue. And communication has improved except I have not gotten an update since Fri, July 8.
Regards,
[redacted]
In response to the complaint filed by [redacted], I am enclosing documentation supporting the recent repair history referred to in the complaint.All repairs made have been performed with MOPAR parts designed fro Mr. [redacted]'s vehicle by a Chrysler trained mechanic. The technician's time...
working on the vehicle is documented on the enclosed repair orders for repair order [redacted] and [redacted]. The third repair (repair order [redacted]) was performed by the shop foreman and was simply a reprogramming of the computer so no technician time was punched.The repairs performed were reviewed by the customer's service contract company before they issued payment for the repairs and they gave no indication of any concerns with the repairs that have been made.As of this time, the vehicle is back in or service department so we can continue to work on a fix for the customer's concern. I talked to Mrs. [redacted] today and she is aware of the current state of repairs. We will continue to work on her vehicle until we are able to find the cause of the problem and get it fixed. Our goal is to make sure Mrs. [redacted]'s vehicle is performing to the specifications to which it was designed and Mrs. [redacted] is happy with her vehicle.Please let me know if you have any questions.Sincerely,Kent G[redacted]General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] ; Please be advised that it was the attitude and constant telephone calls from Mr. S[redacted] that prompted all actions. We i.e. Mr[redacted] Esq. and I did authorize the repairs noted AS THOSE WERE THE MATTERS THAT NEEDED TO BE ADDRESSED. The fact that I had just had the windshield wipers replaced and showed the receipt to Mr. S[redacted] and for him to still keep pressing me to have them changed for $26.00, (see previously sent document) and also the tires were NOT the issues for which I brought the car to them. They were to address the miss firing or malfunction of the 3rd cylinder and get the car back to operating as if I had just bought it. I nor Mr[redacted] should of had to involve yourselves or Mr. M[redacted]. The repairs should have been done and a thank you would have ensued and all be fine. While it is a companies duties to illicit business and to point out need repairs that may or may not be known to the owner of a said vehicle those needed repairs should be of an urgent must do case not wiper blades or the pointing out tires LOOK like they need addressing. To constantly badger me about them and to be rude over the phone is not acceptable and in lies the issue. The car in fact was repaired and the bill paid in full. This will be the end of myself and/or my family communication or business with any and all Chrysler products.
Eastgate Chrysler would like to say we apologize for any misunderstanding in this particular matter. As everyone is aware; we are in the business of servicing vehicles as well as helping with any maintenance at the customers request. According to all of the info that we have, there are no documents...
containing any request for any type of brake job, nor "full vehicle inspection". The only documented requests that are specified are "customer states something is hanging up in the wheel when turning left" and "the a/c blows warm, heard a pop noise when first using, thinks it's electrical.". Those two items are all that were asked to be looked at with our service department changing the oil and a brake flush. Neither of these would have required any maintenance tech to remove tires and inspect for brake work. We would have loved the opportunity to help in this particular matter however, this was never requested. We serviced all concerns that Mr. and Mrs. [redacted] requested. Again, we would have loved the opportunity for the work, but it was never requested and we are not at liberty to do any non requested work. Again Eastgate values every single customer and would have loved to have had the priviledge of working on Mr. and Mrs. [redacted]'s brake concern, however this was never brought to our attention until a later date when it was too late to have the opportunity. Again we would have loved to have had the opportunity and hope we can continue our relationship going forward. Thank you so much for your time.
I will gladly work with Mrs. [redacted] to try resolve any issues she has. This is not a problem. We will be in contact as of today 7/5/16. Thank you. Reese M[redacted]General Manger Eastgate Chrysler.
I apologize, but I was under the impression that this matter had been solved. I will check into this, but Mrs. [redacted] says she has never heard back from me, but here is the email where it clearly shows that she talked with [redacted] on that matter. I tried to come to a solution...
with her, but was told she was letting her "husband deal with it". I will see what we can do to resolve the issue, however this was a vehicle in dire straits prior to it coming to Eastgate.
To Whom It May Concern,Thank you for your time in reaching out to us on this matter. I have researched the complaint and found that some of the complaint issues are inconsistent with the facts. Mr. S[redacted] (advising service writer) communicated with Ms. [redacted] that there were a myriad of...
things wrong with her vehicle. Ms. [redacted] did not want most of the things done that we found wrong with her vehicle. The estimate of the work was roughly $1152. Ms. [redacted] and Service Manager M[redacted] Wilson communicated and decided that she did not want all of the found items done. From that conversation, they were able to get the bill down to shown amount in the PDF file above of $700. Mr[redacted], who had been advising Ms. [redacted], told our Service Manager to do the work of $700. We aren't able to take any 3rd party authorization from anyone, so M[redacted] asked who he was in relation to Ms. [redacted] and he immediately handed Ms. [redacted] the phone. She communicated with her advisor and authorized the amount as well. So unfortunately, we never charged any amount of $1100 or so to Ms. [redacted]. I apologize for the misunderstanding in this matter, however we did not discriminate nor did we treat anyone unfairly. I apologize for the time and resources that the Revdex.com has had to use in this matter. We are more that open to have future dialogue concerning this matter if necessary.
In reference to Ms. [redacted] complaint....the reimbursement that she received came directly from Eastgate Chrysler for the money she spent that was not covered under her extended service contract. I...
personally made sure she was reimbursed due to the fact that she only had the vehicle for a short amount of time and had to spend money not covered under her service contract. The service contract was then cancelled by Ms. [redacted] and because there is currently a loan on said vehicle, the lien holder gets the prorated amount back to them. That amount comes off of what she currently owes the lending institution. Ms. [redacted] down payment was applied to her total amount financed; lessening the amount that her payments would be on a month to month basis. The only way you can determine what portion of a down payment is applied to any individual product purchased during an automobile transaction, would be to pay for that product separate from the amount that you intend to have financed. Eastgate is sorry for any misunderstanding on this matter, but Ms. [redacted] can definitely give her lending institution a call to verify that her amount financed has been lessend. Thank you for your time on this matter.
Eastgate is working with me, however, the problem is still not resolved. At this point they have had my vehicle for 2 weeks and we are still back to square one. They do not know why my vehicle is not working correctly. They are having the same issues with it that I am having. Mr. G[redacted] has finally gotten involved and he is working with me. Dealing with the service department got me no where and they were unresponsive. While I agree that he is working with me and I accept that response, my vehicle is still not properly repaired after 2 weeks.
Yes this is for the unused portion of a extended warranty and the vehicle was purchased on 04/24/2015
Eastgate has since been in contact with Ms. [redacted]. The general manager, Reese M[redacted], has had conversation with Ms. [redacted] and apologized for the inconvenience. We are dealing with a parts back order and there was a communication issue. We have resolved most of this and are in the process of...
fixing the 2003 Jeep. Reese M[redacted] apologized for the lack of communication on Eastgate's part and we are making sure to keep Ms. [redacted] updated on the vehicle's return to her.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and I have spoken with the General Manager. And he had someone come and get my vehicle as well as said that it would be repaired at no cost to me. And has given me the form to sign to cancel the extended warranty for my $3,000 to be refunded to me.
Regards,
[redacted]