Dahab Associates

To Whom It May Concern,Thank you for your time in reaching out to us on this matterI have researched the complaint and found that some of the complaint issues are inconsistent with the factsMrS [redacted] (advising service writer) communicated with Ms [redacted] that there were a myriad of things wrong with her vehicleMs [redacted] did not want most of the things done that we found wrong with her vehicleThe estimate of the work was roughly $Ms [redacted] and Service Manager M [redacted] Wilson communicated and decided that she did not want all of the found items doneFrom that conversation, they were able to get the bill down to shown amount in the PDF file above of $Mr [redacted] , who had been advising Ms***, told our Service Manager to do the work of $We aren't able to take any 3rd party authorization from anyone, so M [redacted] asked who he was in relation to Ms [redacted] and he immediately handed Ms [redacted] the phoneShe communicated with her advisor and authorized the amount as wellSo unfortunately, we never charged any amount of $ or so to Ms***I apologize for the misunderstanding in this matter, however we did not discriminate nor did we treat anyone unfairlyI apologize for the time and resources that the Revdex.com has had to use in this matterWe are more that open to have future dialogue concerning this matter if necessary

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ; Please be advised that it was the attitude and constant telephone calls from MrS [redacted] that prompted all actionsWe i.eMr [redacted] Esqand I did authorize the repairs noted AS THOSE WERE THE MATTERS THAT NEEDED TO BE ADDRESSEDThe fact that I had just had the windshield wipers replaced and showed the receipt to MrS [redacted] and for him to still keep pressing me to have them changed for $26.00, (see previously sent document) and also the tires were NOT the issues for which I brought the car to themThey were to address the miss firing or malfunction of the 3rd cylinder and get the car back to operating as if I had just bought itI nor Mr [redacted] should of had to involve yourselves or MrM [redacted] The repairs should have been done and a thank you would have ensued and all be fineWhile it is a companies duties to illicit business and to point out need repairs that may or may not be known to the owner of a said vehicle those needed repairs should be of an urgent must do case not wiper blades or the pointing out tires LOOK like they need addressingTo constantly badger me about them and to be rude over the phone is not acceptable and in lies the issueThe car in fact was repaired and the bill paid in fullThis will be the end of myself and/or my family communication or business with any and all Chrysler products

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and I have spoken with the General ManagerAnd he had someone come and get my vehicle as well as said that it would be repaired at no cost to meAnd has given me the form to sign to cancel the extended warranty for my $3,to be refunded to me Regards, [redacted]

Revdex.com spoke with Devon M***, he said he will address matter and if [redacted] continues to receive an invoice to call Devon M [redacted] at ###-###-####

I apologize, but I was under the impression that this matter had been solved. I will check into this, but Mrs. [redacted] says she has never heard back from me, but here is the email where it clearly shows that she talked with [redacted] on that matter. I tried to come to a solution... with her, but was told she was letting her "husband deal with it". I will see what we can do to resolve the issue, however this was a vehicle in dire straits prior to it coming to Eastgate.