Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Stacy [redacted] I do not wish to have Dahl Subaru help me with anything, they are fraudstersI already purchased a new car from Rochester Subaru and had a wonderful experience thereI will continually voice my concerns with Dahl Subaru to whom ever I may speak with so I can educate anyone thinking about doing business with Dahl Subaru.?
Case # [redacted] Responded to on June 14, Business info: Dahl Automotive La Crosse, Inc [redacted] ** [redacted] Consumer Info: [redacted] , Stacy [redacted] ** [redacted] Business Response: This guest did come into the dealership and discuss purchasing a vehicle from us. They requested a trade evaluation so our salesman did take the car over to the used car department where our appraiser works. When our salesman scanned their vehicle into the system it automatically pulled their information from November of the previous year when the guest had it reviewed at a sister location. Our [redacted] saw that there was a value on the trade and used the old equity review to present a worksheet to the guest. When the [redacted] completed the current equity review he called the [redacted] and went over the values with him. This is the point where the [redacted] went out and explained to the guest that the value on the worksheet was incorrect. We explained that the additional 10,miles on their vehicle and the present condition of the car was different than when the car was evaluated in November and why the values were $different. At this point the guest did threaten to use social sites to harm us and our reputation if we did not honor the incorrect value. I also want to be clear that what the guest has that is signed is nothing more than a piece of paper used to show prices, estimated taxes and fees, and average payment options. No legal documents were signed, no money changed hands, and no credit was pulled or financing applied for. We take pride in trying to exceed our customers’ expectations, unfortunately we were not able to accomplish that on this occasion. We will make adjustments to our process to help us succeed in the future.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Stacy [redacted] I do not wish to have Dahl Subaru help me with anything, they are fraudstersI already purchased a new car from Rochester Subaru and had a wonderful experience thereI will continually voice my concerns with Dahl Subaru to whom ever I may speak with so I can educate anyone thinking about doing business with Dahl Subaru.?
Case # [redacted] Responded to on June 14, Business info: Dahl Automotive La Crosse, Inc [redacted] ** [redacted] Consumer Info: [redacted] , Stacy [redacted] ** [redacted] Business Response: This guest did come into the dealership and discuss purchasing a vehicle from us. They requested a trade evaluation so our salesman did take the car over to the used car department where our appraiser works. When our salesman scanned their vehicle into the system it automatically pulled their information from November of the previous year when the guest had it reviewed at a sister location. Our [redacted] saw that there was a value on the trade and used the old equity review to present a worksheet to the guest. When the [redacted] completed the current equity review he called the [redacted] and went over the values with him. This is the point where the [redacted] went out and explained to the guest that the value on the worksheet was incorrect. We explained that the additional 10,miles on their vehicle and the present condition of the car was different than when the car was evaluated in November and why the values were $different. At this point the guest did threaten to use social sites to harm us and our reputation if we did not honor the incorrect value. I also want to be clear that what the guest has that is signed is nothing more than a piece of paper used to show prices, estimated taxes and fees, and average payment options. No legal documents were signed, no money changed hands, and no credit was pulled or financing applied for. We take pride in trying to exceed our customers’ expectations, unfortunately we were not able to accomplish that on this occasion. We will make adjustments to our process to help us succeed in the future.