Dai Bac Wedding Center

Review: I rented tuxedos from this company. Our groomsmen went to get the tuxedos fitted months before the wedding. Two days prior to the wedding, we picked up the tuxedos and none of the tuxedos fitted correctly. I am not sure why they would try to fill an order they could not deliver. The tuxedoes were not dry cleaned and looked very old and worn. I gave this as feedback to the company because 2 of our 4 groomsmen had to buy tuxedoes last minute at Macy's because the fit was so awkward. They charged us $65 per rental. The bought tuxedos were only $50 for the junior groomsman and $150 for the adult one. I gave feedback to the company and they did not cared or took the feedback well.

Product_Or_Service: TuxedoesDesired Settlement: DesiredSettlementID: Refund

Refund $130 for rented tux that did not fitThe other old tuxes were worn so I will not ask for the money back. If not amicable I will report to the consumer support at OC Register.

Business

Response:

To Whom it May Concern,

RE: [redacted]

Customer [redacted]

I apologize for the delay in response. We are a wedding rental company, of course the clothes we provide have been wore in previous parties and dry cleaned right after for the next party. The [redacted] party had all came, got fitted for the tuxedoes and they were satisfied with the rental pricing and the fittings. So they made a deposit and sign our service agreement. So we are not sure why we are getting this compliment when they had already paid in full and fulfilled our service agreement. If you have further questions please feel free to contact me, my information is below.

Kind regards,

Dai Bac Wedding Center

9251 Bishop Place

Westminster, CA 92683

Tel: ###-###-####