Dailey's Lawn Service

Good Afternoon:Thank you for this message, and for the opportunity to respond to this complaint We have spoken with our member regarding the complaint, which has been satisfactorily resolved Our member was not sent to a Collections company, and as such, there is no negative reporting to be resolved.After speaking with our member, we both agreed that this matter is resolved closed.Thank you again for the opportunity to respond Please enjoy your day.Sincerely: [redacted] AVP of Customer Advocacy [redacted] ***

[redacted] and his step father [redacted] visited our store yesterday in regard to these issuesHis language as displayed in the complaint was similar yesterday [redacted] 's step-father [redacted] wanted to be the one to resolve any issues so [redacted] agreed to acknowledge his concerns.*** [redacted] stated that he never signed our 3-day/mile return policy and didn't know anything about itWe were able to produce the document and he suddenly remembered the policy, but then accused us of forging his signatureAlthough the customer was well within his days, he had driven over the mile policyHe then accused us of adjusting and changing the odometer to reflect that he had gone over his milesI produced and showed the documents of when we checked that vehicle in at our shop initially to inspect and repair to sellThere were less miles than from when he purchased the vehicleThe customer signed an Arizona State Secure Odometer Reading Document that reflected the mileage on the vehicle at the time of purchase, when he arrived yesterday we re-read the odometer and he clearly had gone over the mile policy by over milesThe vehicle was in his possession from the time of the signed documents until he returned yesterday so we couldn't and would not have adjusted an odometerEVER.The customer took his vehicle to his "mechanic" and was told that he needed front brakes and that there was a major oil leakWhile the customer was here I agreed to put the car in the shop and get it up in the air to inspect [redacted] and the Service Manager and Technician all inspected the vehicleWe measured his front and rear brakesThe front brakes that his mechanic told him he needed measured at 8mm and Thomas took pictures to show [redacted] the father [redacted] was very upset with his "mechanic" and now knows he was being dishonest with them.No brakes are needed for this vehicleWe had already turned the rotors prior to the sale as well as part of our reconditioning process.The "oil leak" was not an oil leak it was a small seep coming from a power steering hoseThe cost for this repair is $ Thomas and [redacted] agreed that AutoNation Toyota Tempe would pay $ and the Customers step-father would pay $ to repair this issueWe currently have this vehicle in our shop completing the work this morningThe customer also understood at the time of sale he was purchasing an vehicleHe also signed the appropriate documents that reflected this in the purchaseIf any documents need to be validated, we can certainly provide that at any timeUs (AutoNation Toyota Tempe) agreeing to pay for the majority of the small repair was in good will to our customer.Although we value our customers satisfaction, we have done our best to accommodate this customer.We consider this issue and complaint - Resolved.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

*** *** and his step father *** *** visited our store yesterday in regard to these issuesHis language as displayed in the complaint was similar yesterday*** ***'s step-father *** wanted to be the one to resolve any issues so *** *** agreed to acknowledge his concerns.***
*** stated that he never signed our 3-day/mile return policy and didn't know anything about itWe were able to produce the document and he suddenly remembered the policy, but then accused us of forging his signatureAlthough the customer was well within his days, he had driven over the mile policyHe then accused us of adjusting and changing the odometer to reflect that he had gone over his milesI produced and showed the documents of when we checked that vehicle in at our shop initially to inspect and repair to sellThere were less miles than from when he purchased the vehicleThe customer signed an Arizona State Secure Odometer Reading Document that reflected the mileage on the vehicle at the time of purchase, when he arrived yesterday we re-read the odometer and he clearly had gone over the mile policy by over milesThe vehicle was in his possession from the time of the signed documents until he returned yesterday so we couldn't and would not have adjusted an odometerEVER.The customer took his vehicle to his "mechanic" and was told that he needed front brakes and that there was a major oil leakWhile the customer was here I agreed to put the car in the shop and get it up in the air to inspect*** *** and the Service Manager and Technician all inspected the vehicleWe measured his front and rear brakesThe front brakes that his mechanic told him he needed measured at 8mm and Thomas took pictures to show *** the father*** was very upset with his "mechanic" and now knows he was being dishonest with them.No brakes are needed for this vehicleWe had already turned the rotors prior to the sale as well as part of our reconditioning process.The "oil leak" was not an oil leak it was a small seep coming from a power steering hoseThe cost for this repair is $ Thomas and *** agreed that AutoNation Toyota Tempe would pay $ and the Customers step-father would pay $ to repair this issueWe currently have this vehicle in our shop completing the work this morningThe customer also understood at the time of sale he was purchasing an vehicleHe also signed the appropriate documents that reflected this in the purchaseIf any documents need to be validated, we can certainly provide that at any timeUs (AutoNation Toyota Tempe) agreeing to pay for the majority of the small repair was in good will to our customer.Although we value our customers satisfaction, we have done our best to accommodate this customer.We consider this issue and complaint - Resolved.Thank you

The Revdex.com
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To Whom It May Concern:
Thank you for the opportunity to respond to this complaint
We have been able to contact the complaintant, and discussed various options available in order to resolve the payment
issues experiencedIt appears that while mailed, much of our correspondence has not been received. In order to avoid this going forward, I recommended that electronic delivery is selected in order to receive correspondence through our secure online distribution method. We also discussed reasons as to why payment attempts at *** *** locations were not able to be completed in the past, and that going forward how those issues can be avoided and rectified swiftly
The complainant is now able to successfully make payments as desired, and is satisfied with our response Should any further issues occur, I have provided my direct contact information for assistance. This issue has been successfully resolved
Sincerely:
Jason R***
Assistant Vice President
Customer Advocacy
Connex Credit Union, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

From: R***, Jason *** Sent: Friday, December 15, 11:AM To: *** Subject: Complaint ID# *** Good Afternoon: Regarding the aforementioned complaint, it has since been resolved to our member’s satisfaction, and the
customer stated that he would be withdrawing his Revdex.com complaint. I am able to elaborate further regarding the resolution of this complaint, however I am hesitant to do so via e-mail or in a way that is visible for public view. Thank you in advance for removing this complaint from our Revdex.com profile/history

From: *** *** *** Sent: Monday, February 26, 5:PM To: *** *** *** Subject: Complaint ID: *** Thank you for your recent correspondence pertaining to the above-referenced complaint. Connex Credit
Union assesses Pay-By-Phone Fees in instances when loan payments are made over the phone. Such fees are disclosed on our Fee Schedule. If there is a reason that this fee should not have been assessed, I would request that the consumer please contact me directly to discuss. If the consumer is requesting a courtesy refund of this fee, I would be happy to work with them to review the scenario and determine whether a courtesy refund can be issued.Jason R*** Assistant Vice PresidentCustomer Advocacy*** * ***
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*** *** and I held a phone conversation this afternoon, and discussed and resolved all matters at hand that were included in his initial complaint submitted directly to Connex Credit Union. The complaints are very similar, with the exception of the additional request in the Revdex.com complaint to
provide "written verification that this will have no impact on my credit score". The following illustrates Connex Credit Union's response to *** *** Desired Settlement:
1. It is verified that this has no impact on *** ***'s credit score
2. The original balance of the account has been refunded
3. *** *** account has been closed as requested
Thank you for the opportunity to formally respond to this complaint. Connex Credit Union has quickly responded to and resolved this complaint, and provided the complainant with all aspects of his Desired Settlement. Please contact me should additional information be needed
Jason R*** AVP Customer Advocacy
Connex Credit Union
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Good Afternoon: Thank you for forwarding this complaint to me in order for it to be resolved. I have spoken with the complainant, and was able to successfully resolve the matter, to her satisfaction. Please let me know if there is additional information needed from me in order
to close this complaint. Again, thank you for the opportunity to resolve this matter. *** ** ***AVP of Customer AdvocacyConnex Credit Union, Inc

Good Afternoon:Thank you for this message, and for the opportunity to respond to this complaint. We have spoken with our member regarding the complaint, which has been satisfactorily resolved. Our member was not sent to a Collections company, and as such, there is no negative
reporting to be resolved.After speaking with our member, we both agreed that this matter is resolved closed.Thank you again for the opportunity to respond. Please enjoy your day.Sincerely: *** ** ***AVP of Customer Advocacy*** *** ***