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Dailey's Lawn Service

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Dailey's Lawn Service Reviews (7)

[redacted] and his step father [redacted] visited our store yesterday in regard to these issues. His language as displayed in the complaint was similar yesterday. [redacted]'s step-father [redacted] wanted to be the one to resolve any issues so [redacted] agreed to acknowledge his concerns.[redacted]...

[redacted] stated that he never signed our 3-day/150 mile return policy and didn't know anything about it. We were able to produce the document and he suddenly remembered the policy, but then accused us of forging his signature. Although the customer was well within his 3 days, he had driven over the 150 mile policy. He then accused us of adjusting and changing the odometer to reflect that he had gone over his miles. I produced and showed the documents of when we checked that vehicle in at our shop initially to inspect and repair to sell. There were 4 less miles than from when he purchased the vehicle. The customer signed an Arizona State Secure Odometer Reading Document that reflected the mileage on the vehicle at the time of purchase, when he arrived yesterday we re-read the odometer and he clearly had gone over the 150 mile policy by over 120 miles. The vehicle was in his possession from the time of the signed documents until he returned yesterday so we couldn't and would not have adjusted an odometer. EVER.The customer took his vehicle to his "mechanic" and was told that he needed front brakes and that there was a major oil leak. While the customer was here I agreed to put the car in the shop and get it up in the air to inspect. [redacted] and the Service Manager and Technician all inspected the vehicle. We measured his front and rear brakes. The front brakes that his mechanic told him he needed measured at 8mm and Thomas took pictures to show [redacted] the father. [redacted] was very upset with his "mechanic" and now knows he was being dishonest with them.No brakes are needed for this vehicle. We had already turned the rotors prior to the sale as well as part of our reconditioning process.The "oil leak" was not an oil leak it was a small seep coming from a power steering hose. The cost for this repair is $ 356.00. Thomas and [redacted] agreed that AutoNation Toyota Tempe would pay $ 206.00 and the Customers step-father would pay $ 150.00 to repair this issue. We currently have this vehicle in our shop completing the work this morning. The customer also understood at the time of sale he was purchasing an AS-IS vehicle. He also signed the appropriate documents that reflected this in the purchase. If any documents need to be validated, we can certainly provide that at any time. Us (AutoNation Toyota Tempe) agreeing to pay for the majority of the small repair was in good will to our customer.Although we value our customers satisfaction, we have done our best to accommodate this customer.We consider this issue and complaint - Resolved.Thank you

The Revdex.com
[redacted]
To Whom It May Concern:
Thank you for the opportunity to respond to this complaint.
We have been able to contact the complaintant, and discussed various options available in order to resolve the payment...

issues experienced. It appears that while mailed, much of our correspondence has not been received.  In order to avoid this going forward, I recommended that electronic delivery is selected in order to receive correspondence through our secure online distribution method.  We also discussed reasons as to why payment attempts at [redacted] locations were not able to be completed in the past, and that going forward how those issues can be avoided and rectified swiftly.
The complainant is now able to successfully make payments as desired, and is satisfied with our response.  Should any further issues occur, I have provided my direct contact information for assistance.  This issue has been successfully resolved.
Sincerely:
Jason R[redacted]
Assistant Vice President
Customer Advocacy
Connex Credit Union, Inc.

[redacted] and I held a phone conversation this afternoon, and discussed and resolved all matters at hand that were included in his initial complaint submitted directly to Connex Credit Union.  The complaints are very similar, with the exception of the additional request in the Revdex.com complaint to...

provide "written verification that this will have no impact on my credit score".  The following illustrates Connex Credit Union's response to [redacted] Desired Settlement:
1.  It is verified that this has no impact on [redacted]'s credit score.
2.  The original balance of the account has been refunded.
3.  [redacted] account has been closed as requested.
Thank you for the opportunity to formally respond to this complaint.  Connex Credit Union has quickly responded to and resolved this complaint, and provided the complainant with all aspects of his Desired Settlement.  Please contact me should additional information be needed.
Jason R[redacted] AVP Customer Advocacy
Connex Credit Union
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

From: R[redacted], Jason [redacted] Sent: Friday, December 15, 2017 11:52 AM To: [redacted] Subject: Complaint ID# [redacted] Good Afternoon:  Regarding the aforementioned complaint, it has since been resolved to our member’s satisfaction, and the...

customer stated that he would be withdrawing his Revdex.com complaint. I am able to elaborate further regarding the resolution of this complaint, however I am hesitant to do so via e-mail or in a way that is visible for public view. Thank you in advance for removing this complaint from our Revdex.com profile/history.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Good Afternoon:Thank you for this message, and for the opportunity to respond to this complaint.  We have spoken with our member regarding the complaint, which has been satisfactorily resolved.  Our member was not sent to a Collections company, and as such, there is no negative...

reporting to be resolved.After speaking with our member, we both agreed that this matter is resolved closed.Thank you again for the opportunity to respond.  Please enjoy your day.Sincerely: [redacted]AVP of Customer Advocacy[redacted]

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Address: 1544 Meadowview Drive, Lexington, Kentucky, United States, 40515

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