Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below To whom it may concern we have been contacted by Erus, they want to lower our payments or somethingthis is not a resolution to us since they are the ones who have put us off for theses long three months,they are the ones who broke the lease we want out of their lease that will satisfy us and I want those panels off my roof and the repair done, and want it in writingI have the lease if you all would like to see it Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Hello Mrs [redacted] The payments went out this past week to Greensky- You confirmed it with an email to bobbie tucker in our finance department today Please let us know if you need anything else
We spoke with customer just this past week The manufacture of the equipment FAFCO is who this needs to be directed at We however will facilitate any upgrades and or fix that they recommend We have no issue helping out in remedy, but cannot control what the manufacture doesWe will reach out to the customer for a 4th time to discuss We are open for any ideas the consumer and or Revdex.com has to resolveWe want nothing but for the customer to be happy Please Advise
Hello Mr [redacted] ,Sorry to hear about your issues you've had with the systemWe cannot control what tax you pay and or tax benefit you get back, this would be something to work with your CPA onHowever we can absolutely help you out if the monitoring is not working, and more importantly if system isn't operationsWhen is a good time for us to review with you?
Hello Mr [redacted] Thanks for bringing this to our attention The project Managers have been in contact with [redacted] regarding your system daily, as you know we cannot control what they do, how long they take, etcWe will though stay on top and have it remedied asap Please call us directly at [redacted] We will also contact you asap when [redacted] lets us know the remedy they are looking for
Hello, Our technician was just out at your propriety to diagnose it The inverter was deemed faulty and is being fixed as we discussed when out at your home Unfortunately the manufactures dont work as fast as we want them to As soon as the inverter comes in it will be fixed If you have any further questions call us ###-###-####
Hello Ma'am,No money was ever paid out or received by ERUS as you canceled the contractWe have not started any work , No problem with us on this In this case the money you got charged was via [redacted] The bank not ERUSWe have the job canceled on our end and would be glad to help you contact [redacted] if you need helpTypically they take a couple days to process this
Hello - Sorry to hear the newsAfter researching into system it appears that paperwork was not notarized in time for first inspectionThis has been corrected and we show second inspection is scheduledOnce again this is our mistake and we will own it The system will be working shortly Please also fell free to call into corporate office and ask for Brent or Bobbie - They oversee the team [redacted]
As mentioned in previous response we will gladly remedy any item the utility requests and get your system up and running asap
You can't even get my name rightYou are *so [redacted] invested in your customers, aren't you?
Hello Sir,We are very sorry to hear on your frustration on payment This will be resolved today A rep will be calling you shortly MGMT
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below To whom it may concern we have been contacted by Erus, they want to lower our payments or somethingthis is not a resolution to us since they are the ones who have put us off for theses long three months,they are the ones who broke the lease we want out of their lease that will satisfy us and I want those panels off my roof and the repair done, and want it in writingI have the lease if you all would like to see it Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Hello Mrs [redacted] The payments went out this past week to Greensky- You confirmed it with an email to bobbie tucker in our finance department today Please let us know if you need anything else
We spoke with customer just this past week The manufacture of the equipment FAFCO is who this needs to be directed at We however will facilitate any upgrades and or fix that they recommend We have no issue helping out in remedy, but cannot control what the manufacture doesWe will reach out to the customer for a 4th time to discuss We are open for any ideas the consumer and or Revdex.com has to resolveWe want nothing but for the customer to be happy Please Advise
Hello Mr [redacted] ,Sorry to hear about your issues you've had with the systemWe cannot control what tax you pay and or tax benefit you get back, this would be something to work with your CPA onHowever we can absolutely help you out if the monitoring is not working, and more importantly if system isn't operationsWhen is a good time for us to review with you?
Hello Mr [redacted] Thanks for bringing this to our attention The project Managers have been in contact with [redacted] regarding your system daily, as you know we cannot control what they do, how long they take, etcWe will though stay on top and have it remedied asap Please call us directly at [redacted] We will also contact you asap when [redacted] lets us know the remedy they are looking for
Thanks for the further updateI really would like to get on the phone with you to discuss and resolveOnce again when is a good time for a call?
Hello, Our technician was just out at your propriety to diagnose it The inverter was deemed faulty and is being fixed as we discussed when out at your home Unfortunately the manufactures dont work as fast as we want them to As soon as the inverter comes in it will be fixed If you have any further questions call us ###-###-####
Hello Ma'am,No money was ever paid out or received by ERUS as you canceled the contractWe have not started any work , No problem with us on this In this case the money you got charged was via [redacted] The bank not ERUSWe have the job canceled on our end and would be glad to help you contact [redacted] if you need helpTypically they take a couple days to process this
Hello - Sorry to hear the newsAfter researching into system it appears that paperwork was not notarized in time for first inspectionThis has been corrected and we show second inspection is scheduledOnce again this is our mistake and we will own it The system will be working shortly Please also fell free to call into corporate office and ask for Brent or Bobbie - They oversee the team [redacted]