I am a long time subscriber to DH. The food is excellent but over the past 3 months, my deliveries have been arriving well after midnight! If my dogs don't bark and wake me up to bring my box in, it will sit on my front porch and if it isn't stolen, it will be defrosted by the time I see it the next morning. I can see on my tracking info that my box arrives at the delivery facility and out for delivery around 10am - at that point the packaging starts its warming / thawing process... If it is on the truck for 12-15 hours (?!?), it must be discarded as it has partially to mostly thawed. This bizarre delivery scheduled started within the past several months. I have contacted DH and they have refunded and added additional credit to my account, but the bottom line is that I wind up without the food I ordered and having to throw away boxes of melted food. I used to order a box every two weeks as they used to arrive in the afternoons but since this middle of the night delivery has started, DH cannot tell me why or who the carrier is and now I am barely ordering at all and getting ready to close my account all together. I don't know any company that makes deliveries at 2am. This is very disappointing and I wonder if other DH subscribers are having issue...?
In response to the follow up on Complaint # [redacted] The customer states that Daily Harvest posits that you can cancel anytime on the company websiteThe Terms + Conditions the customer agreed to state:“You may cancel at any time, but if you cancel after the weekly cutoff (Saturday at pm ET), you will still receive, and be charged for, the next week's shipment.”The customer acknowledges that he emailed his request to cancel to the Daily Harvest Customer Service Team before the Saturday 6pm EST cutoff The Terms + Conditions the customer agreed to state:You may cancel in your account settings or by emailing us at [redacted] and following the instructions you receive.The Customer did not follow the instructions he was sent before the agreed to Saturday 6pm EST cutoff timeDaily Harvest is not able to refund shipments cancelled after the cutoff and the customer agreed to these terms when he signed up for a recurring subscription with Daily Harvest.This case has been solved.Best,CatiMember Success AssociateDaily Harvest
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becaus There was a power outage on Saturday and I was without Internet until Sunday evening; therefore, it would have been impossible to pause the account on SaturdayI received a shipping notice on Monday, August [redacted] at 9:CST after cancelling my subscription and informing them multiple times that I did not want the shipment, that I had nowhere to store the perishable items, and that I would not accept the shipment when it arrived so that it would be returned.An attempt to cancel the order was made prior to it being shipped and the subscription was paused, and then cancelled, prior to the item being shipped
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: In their further response, Daily Harvest (DH) merely reiterates a timeline of e-mail messages sent, which in no way addresses the complaint or issue at handDH advertises a "cancel anytime" guarantee on their websiteAfter having received a very clear cancellation notice from me, DH proceeded to ship product to me anyways, which goes against their advertised "cancel anytime" guarantee and which is a fraudulent business practiceWhen I, the customer, sent a cancellation notice prior to the cutoff time, unmistakably stating to cancel any further orders, the contract between customer and DH was terminated at that pointBy DH sending further follresponses to the customer via e-mail, DH is not only ignoring the cancellation notice and contract termination from the customer, but DH is at that point also shipping product and charging customer's credit card without authorization, which is a fraudulent activityDH was immediately notified of their erroneous shipment and was given an opportunity to rectify the situationTo this date, DH has done nothing to correct their mistakeTherefore, the response is rejected and the complaint is unresolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
In reply to Complaint # [redacted] Customer’s Statement of the Problem:On June **, 2017, I contacted Daily Harvest (DH) via e-mail to request a complete cancellation and closure of my accountI followed the instructions published on their website pursuant to their "Cancel Anytime" guarantee by e-mailing the correct e-mail address with the subject line "Cancellation" and sent the e-mail well in advance of the required cancellation deadlineMy e-mail was very clear and stated in no uncertain terms that I wanted a complete cancellation and corresponding closure of my account, with no future recurring orders to be processedMy cancellation request was in no way ambiguous or unclearOn the following day, I received an automatic response that confirmed the receipt of my cancellationOn July *, 2017, a box of products arrived at my house, contrary to my e-mail from almost two weeks beforeUpon contacting DH, I was informed that they felt I had not followed their proper procedures and therefore been sent another order and billed accordinglyDespite repeated follow-up, DH was unwilling to accept a return of the erroneously shipped product and was unwilling to issue a credit to my credit card accountDH does not have a telephone number, so they cannot be contacted by telephone, which is a significant problem for a subscription-based company that automatically charges customers' credit cards on a weekly basisContacting DH via social media is nearly impossible as wellFor example, DH routinely deletes negative comments that are being left on their Facebook page by dissatisfied customers, leaving in place only positive or ambiguous/inconsequential comments.The customer emailed in to Daily Harvest on June [redacted] at 9:13am EST with a request to cancel his accountThe Customer Service Rep followed up at 11:23am EST with a request for feedback about why the customer was cancelling as well as instructions for how to cancel in his account and an offer to complete the cancellation process for him:“If you prefer to cancel - we get it - but you will be missedYou can cancel your subscription once logged into your accountJust head to Deliveries and then Edit Plan to update your status or respond here for me to take care of your account for youYou can also hold your subscription, which ultimately puts your account on pause and reactivate whenever you're ready to start up again!If you need help processing any modifications, please respond and confirm how you would like me to further proceed!”The customer never replied to this emailThe customer emailed again on July [redacted] at at 9:44am EST stated that he had cancelled his account and was confused as to why he was receiving a shipmentThe Customer Service Representative followed up at 10:00am EST clarifying that the previous email did not confirm a cancellation but provided the customer with instructions on how to cancel as well as an offer to cancel if he followed up on with the representativeShe informed the customer that she had cancelled his subscription as of July [redacted] however could not stop or refund the processing order as it had not been cancelled before the weekly cut-off the customer agreed to in the Terms + Conditions:“Your subscription will automatically renew every week at the price of $until you cancelYou may cancel in your account settings or by emailing us at [redacted] and following the instructions you receiveYou may cancel at any time, but if you cancel after the weekly cutoff (Saturday at pm ET), you will still receive, and be charged for, the next week's shipment.”The customer followed up at 11:19am EST stating his frustration and confusion over this cancellation policyThe Customer Service Representative replied at 5:32pm EST explaining that the customer had agreed to the Terms + Conditions which stated that he would need to follow the instructions in the email he received to cancel his subscriptionAs these were not followed before the weekly cutoff the customer agreed to, the shipment could not be refundedThe customer followed up twice more letting Daily Harvest know that he would be filing a Revdex.com complaint and disputing the charge with his credit card companyThe customer reached out on Daily Harvest’s Facebook page on July [redacted] expressing his dissatisfaction with the company and cancellation processA customer service rep let the customer know that he could schedule a call with the Daily Harvest Customer Service Team, or he could private message his contact information and a representative would call him to discuss his experienceThe customer did not do either of these.This case is solved.Best,Cati Member Success AssociateDaily HarvestTell us why here
In response to the follow up on Complaint # [redacted] The customer states that Daily Harvest posits that you can cancel anytime on the company websiteThe Terms + Conditions the customer agreed to state:“You may cancel at any time, but if you cancel after the weekly cutoff (Saturday at pm ET), you will still receive, and be charged for, the next week's shipment.”The customer acknowledges that he emailed his request to cancel to the Daily Harvest Customer Service Team before the Saturday 6pm EST cutoff The Terms + Conditions the customer agreed to state:You may cancel in your account settings or by emailing us at [redacted] and following the instructions you receive.The Customer did not follow the instructions he was sent before the agreed to Saturday 6pm EST cutoff timeDaily Harvest is not able to refund shipments cancelled after the cutoff and the customer agreed to these terms when he signed up for a recurring subscription with Daily Harvest.This case has been solved.Best,CatiMember Success AssociateDaily Harvest
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becaus There was a power outage on Saturday and I was without Internet until Sunday evening; therefore, it would have been impossible to pause the account on SaturdayI received a shipping notice on Monday, August [redacted] at 9:CST after cancelling my subscription and informing them multiple times that I did not want the shipment, that I had nowhere to store the perishable items, and that I would not accept the shipment when it arrived so that it would be returned.An attempt to cancel the order was made prior to it being shipped and the subscription was paused, and then cancelled, prior to the item being shipped
The Customer has been refundedBest,CatiMember Success AssociateDaily Harvest
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: In their further response, Daily Harvest (DH) merely reiterates a timeline of e-mail messages sent, which in no way addresses the complaint or issue at handDH advertises a "cancel anytime" guarantee on their websiteAfter having received a very clear cancellation notice from me, DH proceeded to ship product to me anyways, which goes against their advertised "cancel anytime" guarantee and which is a fraudulent business practiceWhen I, the customer, sent a cancellation notice prior to the cutoff time, unmistakably stating to cancel any further orders, the contract between customer and DH was terminated at that pointBy DH sending further follresponses to the customer via e-mail, DH is not only ignoring the cancellation notice and contract termination from the customer, but DH is at that point also shipping product and charging customer's credit card without authorization, which is a fraudulent activityDH was immediately notified of their erroneous shipment and was given an opportunity to rectify the situationTo this date, DH has done nothing to correct their mistakeTherefore, the response is rejected and the complaint is unresolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
In reply to Complaint # [redacted] Customer’s Statement of the Problem:On June **, 2017, I contacted Daily Harvest (DH) via e-mail to request a complete cancellation and closure of my accountI followed the instructions published on their website pursuant to their "Cancel Anytime" guarantee by e-mailing the correct e-mail address with the subject line "Cancellation" and sent the e-mail well in advance of the required cancellation deadlineMy e-mail was very clear and stated in no uncertain terms that I wanted a complete cancellation and corresponding closure of my account, with no future recurring orders to be processedMy cancellation request was in no way ambiguous or unclearOn the following day, I received an automatic response that confirmed the receipt of my cancellationOn July *, 2017, a box of products arrived at my house, contrary to my e-mail from almost two weeks beforeUpon contacting DH, I was informed that they felt I had not followed their proper procedures and therefore been sent another order and billed accordinglyDespite repeated follow-up, DH was unwilling to accept a return of the erroneously shipped product and was unwilling to issue a credit to my credit card accountDH does not have a telephone number, so they cannot be contacted by telephone, which is a significant problem for a subscription-based company that automatically charges customers' credit cards on a weekly basisContacting DH via social media is nearly impossible as wellFor example, DH routinely deletes negative comments that are being left on their Facebook page by dissatisfied customers, leaving in place only positive or ambiguous/inconsequential comments.The customer emailed in to Daily Harvest on June [redacted] at 9:13am EST with a request to cancel his accountThe Customer Service Rep followed up at 11:23am EST with a request for feedback about why the customer was cancelling as well as instructions for how to cancel in his account and an offer to complete the cancellation process for him:“If you prefer to cancel - we get it - but you will be missedYou can cancel your subscription once logged into your accountJust head to Deliveries and then Edit Plan to update your status or respond here for me to take care of your account for youYou can also hold your subscription, which ultimately puts your account on pause and reactivate whenever you're ready to start up again!If you need help processing any modifications, please respond and confirm how you would like me to further proceed!”The customer never replied to this emailThe customer emailed again on July [redacted] at at 9:44am EST stated that he had cancelled his account and was confused as to why he was receiving a shipmentThe Customer Service Representative followed up at 10:00am EST clarifying that the previous email did not confirm a cancellation but provided the customer with instructions on how to cancel as well as an offer to cancel if he followed up on with the representativeShe informed the customer that she had cancelled his subscription as of July [redacted] however could not stop or refund the processing order as it had not been cancelled before the weekly cut-off the customer agreed to in the Terms + Conditions:“Your subscription will automatically renew every week at the price of $until you cancelYou may cancel in your account settings or by emailing us at [redacted] and following the instructions you receiveYou may cancel at any time, but if you cancel after the weekly cutoff (Saturday at pm ET), you will still receive, and be charged for, the next week's shipment.”The customer followed up at 11:19am EST stating his frustration and confusion over this cancellation policyThe Customer Service Representative replied at 5:32pm EST explaining that the customer had agreed to the Terms + Conditions which stated that he would need to follow the instructions in the email he received to cancel his subscriptionAs these were not followed before the weekly cutoff the customer agreed to, the shipment could not be refundedThe customer followed up twice more letting Daily Harvest know that he would be filing a Revdex.com complaint and disputing the charge with his credit card companyThe customer reached out on Daily Harvest’s Facebook page on July [redacted] expressing his dissatisfaction with the company and cancellation processA customer service rep let the customer know that he could schedule a call with the Daily Harvest Customer Service Team, or he could private message his contact information and a representative would call him to discuss his experienceThe customer did not do either of these.This case is solved.Best,Cati Member Success AssociateDaily HarvestTell us why here