Daily Racing Form

Review: they haven't been printing the right information on their paper and its costing me money. the exact day and track was 11/**/15 race 8 Churchill downs

Review: The Daily Racing Form fraudulently charged me $134.95 for an auto-renewal of a 3 month subscription plan. I never agreed to auto renewal and the mere possibility of it was never communicated with me. I received an email from [redacted] specifying that I should be credited the above amount but I never was. After 6 phone calls placed to a clearly inept customer service team, I was provided no help whatsoever.Desired Settlement: Stop committing fraud to the public.

Business

Response:

When we received the initial complaint, the representative who handled the query on 6/*/15 submitted an immediate request to refund the subscription in full. The refund was entered through the system. Unfortunately the request was delayed and the credit did not go through until 6/**/15. We did contact [redacted] to let him know when the credit was done. We never hold it against a customer if a subscription is auto renewed in error and have always been very customer friendly in resolving issues of this kind. This problem was addressed immediately upon being brought to our attention and even with the delay the credit was issued to the customer's charge card in time to appear on his next statement.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,