DailyPay, Inc.

After reviewing *** ***'s account activity it's been confirmed that he attempted an 'Instant" transfer on 8/* This transfer to their personal debit card was unsuccessful When this occurs, DailyPay returns the transfer dollar amount back to the individuals available balance at
DailyPay Today, 8/*, DailyPay has made another attempt to sends funds to *** ***'s debit card On a more general level, not all bank issued debit cards will accept direct deposit payments to their debit card DailyPay suggest that all clients who have unsuccessful transfers contact the issuing bank to ensure they will accept our Instant debit card payment If the transfers continue to fail then clients can link up other debit cards and attempt transfers to those cardsTo confirm, there has been communication between *** *** and the DailyPay client support team We offer phone support hours from 9am to 6pm ET

A phone call was placed to *** *** to ensure *** *** did receive the earnings in question and to further discuss the partnership between DailyPay and DoordashWe value *** ***'s feedback on limitations and ownership and have raised these concerns to the appropriate
stakeholders so process improvements can be made here at DailyPay

As advertised, DailyPay currently offers a free day trial for AutoNext paymentsThis free trial includes consecutive days of service and is specific for automatic payments We also offer free manual transferI deeply apologize if you we're misinformed about about having days free on
the Instant payment product If you have any email notification stating that there should be a free day trial I urge you to send that on to us and we'll be sure to honor that

Revdex.com:At this time, I have not been contacted by DailyPay, Inc. regarding complaint ID ***.Sincerely,
*** ***

The second debit card payout initiated by the client was indeed unsuccessful The transaction was confirmed unsuccessful via the card networks with an undisclosed reason from from the issuing bank behind the clients debit card The full payout amount, including the $transfer
fee, we're placed back into the clients DailyPay available balance by 9am Monday morning The client subsequently initiated a third debit card payment on Monday to different debit card This payout transaction has been confirmed successful to the clients newly entered debit card DailyPay's client support team has been in continual contact with the client explaining the situation and the results and believes the incident to be fully closed

Summary of transactions at DailyPay after activating *** *** *** DailyPay account on Thursday, December *** DailyPay sent *** *** $representing his entire previous week of earnings and $representing 90% of his current week of Grubhub earnings on 12/** DailyPay
then sent $on 12/*, $on 12/**, and $on 12/** Each representing 90% of the reported daily earnings by Grubhub On 12/** DailyPay received *** ***'s expected weekly settlement from Grubhub in the amount of $DailyPay withheld $of those earnings to reimburse DailyPay for the above advances made and then sent the remaining $to Mr Bonner to zero out his balance.DailyPay makes advance payments to contractors working for Grubhub each night at 5:30pm EST DailyPay bases the advance amount on the earnings that Grubhub post to the individuals account If Grubhub post earnings for the individual after 5:30pm EST then those late earnings will be sent out to the individual on the subsequent day We make every effort to help all our clients through live chat, email, and a live phone number that is open from 9am EST to 6pm EST We're deeply sorry that *** *** had the unfortunate experience of a live chat session terminating before the he had the complete information that they we're looking for On the following morning, 12/**, DailyPay had received numerous upsetting emails from *** *** to which we called out to him for immediate resolution If any questions remain I would be more than happy to talk this through with both the Revdex.com and *** ***, himself

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because I was overcharge when account set to cancel and made to pay back, which was an error on daily pay end. also a false payment arrangement was set up with out my agreement. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We are pleased to inform the Revdex.com that [redacted] decided to re-activate his account with DailyPay.  The previous misunderstanding has been resolved and the said clients account is in excellent standing.  If [redacted] has any further concerns they know they can reach out to our support team...

for resolution.

Please revisit the Terms of Use.  If a client cancels their DailyPay account and that said client has an outstanding balance then DailyPay reserves the right to collect on that outstanding balance.  There are no fee's or other charges upon collection, simply the principal that was sent out as an advance and nothing more.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 Daily pay frozed my account, set up an payment arrangement without having my approval and then switch the arrangement 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

DailyPay had sent [redacted] twelve advance payments on his Postmates earnings between the months of August and September for a total dollar amount of...

$315.59. DailyPay had received a total of $294.08 from Postmates to reimburse DailyPay for what they previously advanced to [redacted].   According to the agreed upon terms of use DaliyPay shall debit the bank account, or previous bank account, on file for any negative balance when the client's account is canceled at DailyPay.  Therefore, DailyPay withdrew (via ACH debit) the $21.51 that was over-advanced and nothing more on September [redacted].  There was no interest or transaction fee associated with clearing [redacted]n's negative balance at DailyPay.    Please let me know if there is anything further I can respond to.   Thanks, [redacted]

Regarding contact information - DailyPay's phone number is posted directly on our home page [redacted].  This is accessible to everyone regardless if you are a client or not along with an email address.  Specific to this complaint, DailyPay proactively phoned out to [redacted] immediately after receiving inbound email queries from him stating his concerns.   Regarding overdraft fees - DailyPay is not in a position to pay any bank fee's incurred by the client.  DailyPay had advanced [redacted] his earnings from Grubhub.  That is, DailyPay sent [redacted] his earnings up to seven days earlier than he would have received if he was paid directly from Grubhub.  There is no correlation that DailyPay's services caused [redacted] to overdraft his personal bank account.  If there are any specific questions that remain we will surely do our best to answer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]1) the website regarding explanation of timing is still not clear and contains imprecise language. Additionally as background the company contacted me offering no relief I guess in attempt to allay my complaints.  Further this company still offers no direct contact other than generic contact emails thus proving the point they have no interest in moving urgently to solve customer complaints.  Finally I would urge the Revdex.com to investigate the nature of this business as it prays on folks in the rideshare economy, offering a service that exploits rather than enhances.  At no point during my issue did the company seek a timely resolution infact dropping me from the chat tool during my attempt to find out what the issue was in the first place.  This company offered no financial relief for cost incurred for overdraft fees due to their ineptness in contacting me.  I continue to pursue complaints with the State of NY and the State of Illinois.  This company is not in any consumers interest and I continue to share my story.  They owe me for 2 od fees plus aggravation, they simply cannot decide at the last minute a account has an issue at five minutes before they close then cut off contact and tell a "daily pay" customer to call back the following day.  What is the point if the service if they dont deliver daily pay.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]