DailyVita.com

I purchased some hair dye from this company. After receiving it, I realized it was the wrong color. Most company's would accept that and issue a refund. Not DailyVita.com. After trying to make contact to return my item, I, promptly, received an email stating that since the "problem" was on my end, I would be responsible for shipping the item back at my expense. Being that the item cost less than the shipping, it was not worth my time to complete it. However, I suppose that they are happy saving money and losing customers. I will no longer buy from them again.
Please beware, if you are buying from Walmart, make sure this company is not the subseller or you will not be protected.

I bought the pk NOW Probiotic on Amazon and DailyVita.com was the sellerI received two empty bottles that were previously openedI complainedThey obviously don't have any controls or tracking system in place because they asked me for a pictures of the package, the receipt and the bottlesI asked them why I was doing their work for them and their response was to provide them with the lot# and expiration dateYou would think this information would be on their computers

One of the worst companies I've ever had to deal with. Please save you time and money. I bought 2 boxes a total of 8 oils and they showed up 50 to 75% full. Dailyvita refused to refund me my money. Then sent me on a wild goose chase calling the manufacturer knowing that they would not do anything. The only thing they offered me was 10% off my money back witch was around $2.00. Please save yourself the headache.

Very unhappy with this company. Purchased from them through walmart.com, and received the wrong item. I understand that can happen, so I reach out through Walmart's website, on a Saturday. I hear back Monday, but they simply say that they've already shipped the package, it was delivered and here is the tracking information. They must not have even read my first message, so I email back again telling them what was the problem. They get back to me the next day saying ok, we'll send the correct item. Can you please return the item they sent if they provide a pre-paid package. This is no problem, as I offered it in my original message, I simply ask for tracking info on the new package, as it's a gift and I'm starting to worry about the time frame. Four days go by with no response, so I email them again asking for an update. They've sent the package already, and give me the tracking info. They've also included a pre-paid package to forward the product I received to the correct customer. This is where my major problem comes in. I've waited more than 3 weeks for my product, and now they're saying they are sending me someone else's info and I'm shipping to one of their customers. This is a huge breach of trust, as I would be extremely mad if they shared my info (and they could have) with someone. Is this why it took so long for my second package to be sent? Not only is their customer service insufficient, but they're not protecting customer information. As soon as I receive the package, I will be informing Walmart and posting a review on their website. This is completely unacceptable and I plan to ask for a refund of my shipping charges.

**Correction to my review, I did not pay for shipping, so I will not be asking for that to be refunded.**

I bought the 2 pk NOW Probiotic 10 on Amazon and DailyVita.com was the seller. I received two empty bottles that were previously opened. I complained. They obviously don't have any controls or tracking system in place because they asked me for a pictures of the package, the receipt and the bottles. I asked them why I was doing their work for them and their response was to provide them with the lot# and expiration date. You would think this information would be on their computers.

Seller failed to issue refund of products not received even after informed USPS lost packageBought some vitamins from this company on April 6th. Package was lost by USPS. Seller was informed of such and requested a refund. Seller only issued a partial refund for one of the products regardless multiple attempts in requesting a full refund. Seller is aware USPS lost package and was informed to file a claim with them to request refund for his package. Seller was also informed I did not want the products any longer and did not want to do any kind of business with them. Worst customer service possible. Seller told me to deal with USPS instead of them investigate why package was so late.Desired SettlementFull refund of $16. It is not the money that matters but the behavior and total lack of customer service of seller. Business Response /[redacted]/Thank you for bringing this issue to our attention. We want to apologize about this mistake. We shipped both of your orders on time, but unfortunately there was a mistake made by USPS. We contacted USPS to see if we could resolve this issue, but it was determined that your package was lost in transit. We submitted a refund for one of your orders on 4/23/2015, but did not see the other open case on eBay until we received the notification by eBay. We already submitted the $16 refund for the other order on 4/29/2015. Again, we sincerely apologize about this late refund and have made new procedures to insure this will never happen again. Consumer Response /[redacted]/Please just close the case. I just will never do business with this company again and make sure I spread the word on every possible Social Media. Final Consumer Response /[redacted]/

Unauthorized charges to my credit card for products not ordered nor received. Cust Svce agreed to credit but now has charged my credit card again.Charged for non ordered product on 9/28 for $143.59. Customer Service agreed to refund money.Now charged again on 10/10 for $72.11. I guess I have to call bank and cancel my credit card due to this fraud.Desired SettlementFull refund for above amounts by check, since the Credit card is deactivated.Final Consumer Response /[redacted]/I talked with customer service this morning and the issue is resolved with my money refunded. Please close the complaint.

Charged for redelivery when as the customer I provided correct address. his is specifically a reflection of their customer service. I provided them a CORRECT delivery address of my vacation house even called to confirm. The address has a mailbox, front door and back door where the package could have been left. However their carrier returned the package to them stating it was undeliverable. Ok, I understand things happen and would have been happy had they sent the product (over two weeks after it was ordered) to my home address and the issue would have been over with. Thats not how they handle business after 7 emails back and forth explaining the situation to 2 different reps they still wanted to charge me a redelivery fee instead of taking up the issue with their carrier.Desired Settlementrefund of shipping costsBusiness Response /[redacted]/Customer contacted DailyVita via email on 7/29/2014 and informed us that she originally wanted her order shipped to summer cottage in Mashpee, MA. However, the summer cottage was out of oil so she had to return to home in Virginia. Customer wanted the order shipped to home in VA instead. We advised the customer that USPS returned the shipment to our office for "Insufficient Address" (USPS Tracking Information Attached). We offered a few options to resolve the issue. 1. Reship order to the original shipping address again, at no additional cost. 2. Reship order to a new shipping address; however a $4.95 reshipment fee will apply. Since, the original order was correctly shipped on time to the shipping address, which was provided by the customer. 3. We offered a full product refund excluding $4.95 shipping fee.Customer responded by requesting us to ship to a new address for no additional cost. In this case, we could not accommodate the customer's request. Our company would still have to pay carrier to deliver shipment to a new shipping address. We stand by our service 100% and order satisfaction is very important to us. Our store policy states that the following: "All orders that are undeliverable/returned (due to bad address or no one to receive the package) will be refunded minus a 25% restocking fee or all shipping cost involved whichever is higher".As a courtesy, we waived the restocking fee and we agreed reship order to the original shipping address for no additional cost. We are a small company and we try to keep our cost low, so we can pass on additional savings to our customers. Sorry, we cannot afford to absorb the shipment fees to reship to a new shipping address. We are very sorry that the customer was dissatisfied with our service. We can only hope that she understands our position on this matter, as we cannot be responsible for outside factors, such as the customer relocating to another address.1. Reship order to the original shipping address again, at no additional cost. 2. Advised customer that we will be happy to reship order to a new shipping address, however a $4.95 reshipment fee will apply. Since, the original order was correctly shipped order on time to the shipping address that was provided by the customer. 3. We offered a full product refund excluding shipping charges.Customer responded by requesting us to ship to a new address for no additional cost. In this case, we could not accommodate the customers request. Our company would still have to pay carrier to deliver shipment to a new shipping address. We stand by our service 100% and order satisfaction is very important to us. Our store policy states that the following: "All orders that are undeliverable/returned (due to bad address or no one to receive the package) will be refunded minus a 25% restocking fee or all shipping cost involved whichever is higher".As a courtesy, we waived the restocking fee and we agreed reship order to the original shipping address for no additional cost. We are a small company and we try to keep our cost low, so we can pass on additional savings to our customers. Sorry, we cannot afford to absorb the shipment fees to reship to a new shipping address. We are so sorry that the customer was dissatisfied with our service. We can only hope that she understands our position on this matter, as we cannot be responsible for the for outside factors, such as the customer relocating to another address. Consumer Response /[redacted]/There is inaccurate information on their statement. I never stated the summer house was 'out if oil'. I'm not even sure what that means. I was there for a duration of 11 days as I am every year. As per the confirmation email the shipping should have occurred during those dates. If there carrier was having trouble finding the house (google maps can pin point it immediately and directly) the company had my phone number to reach me and report this problem their carrier was having. I was at the address I provided during the purchase for the duration of the delivery timeframe. I provided the correct address. The address is the houses offical USPS address and it can be found using any navigation software. The company should have contacted me via phone or email (both provided at the time of purchase) when this issue arose with their carrier, a week before it was shipped back to them. I could have helped them find the place or gone to themFor pick up. Another mismanaged situation by the vendor. It was an issue between the vendor and the carrier not the customer yet they made the customer pay. I personally do not recommend shopping with them. Final Business Response /[redacted]/We correctly shipped the order to the shipping address, which was provided by the customer. USPS later informed us that the customer's shipping address is undeliverable. The post office informed us that they do not offer mail delivery service at the customer's summer cottage address. Customer should contact USPS for further information regarding the mail delivery service at this address. We fulfilled our part, by shipping the order to the address that the customer provided. Once a package is shipped, USPS does not contact the shipped if the item is undeliverable. USPS records the status in the tracking information and the package is returned back to the shipper. Next, we notify the customer that their package has been returned to our office. Sorry, USPS does not contact us if there is a delivery issue, as the package will simply be returned to sender. In this case, we cannot control outside factors,such as undeliverable mailing address. We're very sorry that the customer is dissatisfied with our service. Final Consumer Response /[redacted]/(The consumer indicated he/she DID NOT accept the response from the business.)They chose USPS as their carrier, not the other way around and I didn't pick them either. Another bad business practice if theirs is assuming they're job is done when they had the package over to the carrier. There job should be done when they ensure customer receives the product in the timeframe promised. Again, I will not buy from them ever again and I recommend others to find a vendor with better customer service and more professional business practices.

I ordered two box of Hsu's Ginseng, but they sent another brand items. After contact they agree to exchange but refused to provide enough postage.I ordered two box of Hsu's Ginseng 129.4 from their website at November 28th. At December 1st I received the ordered package which is wrong packing of different brand ginseng. I contacted them immediately and they agree to exchange it for me and will provide me the return label. But After I used their return label to mail back their wrong items, the USPS returned the package to my home address because of no enough postage of return label. I asked them to provide me the enough postage return label. Then they refuse to do that and no further response.Desired SettlementThese ginseng are the I promised New Year Gifts to my friend.Please make arrange of parcel service to pick up my return wrong shipped items package. Please immediately mail me the correct Hsu's Ginseng 129.4, Half Short Jumbo Cultivated Roots, two box of 4 oz right away. Business Response /[redacted]/Order satisfaction is priority for us. Please note that we have contacted the customer regarding the shipping error issue. We have agreed to exchange the items for a different brand. We shipped the customer the correct item and we are waiting for the customer to return the incorrect items.